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Nursing homeFAID #338

Arizona State Veteran Home-phx

4141 NORTH S HERRERA WAY, PHOENIX, AZ, 85012

(602) 248-1550

dvs.az.gov/services/veteran-homes-mission/asvh-phoenix

200 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Arizona State Veteran Home - Phoenix

Address

4141 North S Herrera Way

Phoenix, AZ 85012

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Public record summary

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Bed capacity

200

CMS facility ID

035234

Care type

Nursing home

County

Maricopa

Facility name

Arizona State Veteran Home-phx

Street address

4141 NORTH S HERRERA WAY

City / state / ZIP

Phoenix, AZ 85012

Phone

(602) 248-1550

Website

dvs.az.gov/services/veteran-homes-mission/asvh-phoenix

About this facility — Arizona State Veteran Home-phx

Arizona State Veteran Home-phx is a Medicare/Medicaid-certified skilled nursing facility in Phoenix, Arizona. It is licensed for 200 beds — well above the median for skilled nursing facilities in Arizona (112 beds).

It is one of 749 senior care facilities in Phoenix and 140 skilled nursing facilities across Arizona. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Arizona State Veteran Home-phx 58 times across 22 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $23,296 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - State

Registered owners & officers

Garcia, Justina

Managing employee — since 2021

Regulatory standing

Licensed / certified since

1996-01-08

CMS overall rating

2 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

$23,296 total

Last standard inspection

2025-05-30

Nurse staffing

5.3 hours per resident per day

Services & coverage

Licensed beds

200

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-05-05Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-06-11

2025-12-09Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-12-15

20 earlier / fire-safety inspections (56 citations)

2025-05-30Health inspection4 citations

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-06-27

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-07-02

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-07-10

F-0851

F · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2025-06-30

2025-05-15Health inspectionComplaint-triggered2 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-05-23

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-05-23

2025-04-24Health inspectionComplaint-triggered2 citations

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-04-30

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-30

2025-02-19Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-21

2025-01-22Health inspectionComplaint-triggered1 citation

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-04-15

2025-01-14Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-04-21

2024-12-10Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-05

2024-10-31Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-02-03

2024-09-23Health inspectionComplaint-triggered1 citation

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-11-15

2024-05-24Health inspectionComplaint-triggered2 citations

F-0660

D · No harm foundFrom a complaint

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2024-07-25

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-25

2024-05-08Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-15

2024-04-22Health inspectionComplaint-triggered2 citations

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-07-25

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-07-25

2024-01-12Health inspectionComplaint-triggered2 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-04-12

F-0561

E · No harm foundFrom a complaint

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-04-12

2023-11-30Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-02-25

2023-11-02Health inspectionComplaint-triggered3 citations

F-0690

G · Actual harmFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-02-02

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-03-01

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2023-12-18

2023-07-21Health inspection4 citations

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2023-09-20

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-09-20

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-09-20

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-08-21

2022-05-26Health inspection8 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2022-06-17

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2022-06-17

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-06-17

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-06-17

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-06-17

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-06-17

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-06-17

F-0888

E · No harm found

Ensure staff are vaccinated for COVID-19

Corrected 2022-06-17

2025-05-30Fire-safety inspection8 citations

E-0024

D · No harm found

Establish policies and procedures for volunteers.

Corrected 2025-06-03

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2025-06-03

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2025-07-01

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-06-26

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-06-27

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-07-31

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-07-11

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-07-31

2023-07-21Fire-safety inspection6 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2023-09-01

E-0031

E · No harm found

Provide emergency officials' contact information.

Corrected 2023-09-01

E-0039

E · No harm found

Conduct testing and exercise requirements.

Corrected 2023-09-01

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-09-01

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-09-01

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-09-01

2022-05-26Fire-safety inspection5 citations

E-0020

D · No harm found

Establish policies and procedures including evacuation.

Corrected 2022-06-20

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2022-06-20

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-06-20

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-06-20

K-0926

D · No harm found

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Corrected 2022-06-20

Federal penalties

2024-12-10Fine$9,110

2024-04-22Fine$6,743

2023-11-02Fine$7,443

2024-04-22Medicare payment denial — 3 days

Total fines$23,296

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 035234.

Visitor reviews

What people say on Google.

4.233 ratings on Google

★★★★★Janus Anderson · 2025-06-17 · via Google
“The staff here are absolutely wonderful. My dad had his end of life care here, it couldn't have gone better. Robyn, the head nurse in the C2 unit should be nominated for sainthood - caring, compassionate, and responsible at every step.”

★★★★★Glenn and Kathy Barrett · 2025-07-28 · via Google
“My family member has had the absolute best of care. Amazing caring staff, respectful, kind and competent. I have had many family members in many facilities now that I am of a certain age and this one is too notch.”

★★★★Darron · 2024-05-25 · via Google
“Beautiful Vet home- much newer than ours in Phoenix. Richard the security guard at the front desk is a great man.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 58 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered