Home›Browse›Virginia›Roanoke›Brandon Oaks Nursing and Rehabilitation Center

Nursing homeFAID #12643

Brandon Oaks Nursing and Rehabilitation Center

3837 BRANDON AVENUE SW, ROANOKE, VA, 24018

(540) 776-2616

62 licensed beds

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

3837 Brandon Avenue Sw

Roanoke, VA 24018

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Public record summary

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Bed capacity

CMS facility ID

495373

Care type

Nursing home

County

Roanoke

Facility name

Brandon Oaks Nursing and Rehabilitation Center

Street address

3837 BRANDON AVENUE SW

City / state / ZIP

Roanoke, VA 24018

Phone

(540) 776-2616

About this facility — Brandon Oaks Nursing and Rehabilitation Center

Brandon Oaks Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 62 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Brandon Oaks Nursing and Rehabilitation Center 33 times across 7 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Downs, Charles

Officer · Operational control — since 2022

Duran-ballen, J Esteban

Director · Operational control · Additional disclosable party — since 2024

Hicklin, Jennifer

Officer — since 2022

Mitchell, William

Additional disclosable party — since 2025

Sandy, Phillip

Operational control — since 2025

Virginia Lutheran Homes, Inc.

Operational control · Additional disclosable party — since 2014

Regulatory standing

Licensed / certified since

2004-04-01

CMS overall rating

5 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

None on record

Last standard inspection

2023-09-08

Nurse staffing

5.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$521 per day (≈ $15,840/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

14% Medicaid · 27% Medicare · 59% private/other

Occupancy

90% (fiscal year 2023)

Vs. state median

30% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2023-09-08Health inspectionComplaint-triggered3 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-11-08

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-11-08

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-11-08

2021-08-24Health inspection3 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-09-24

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2021-09-24

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-09-24

4 earlier / fire-safety inspections (27 citations)

2020-02-27Health inspection6 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2020-04-10

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2020-04-10

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2020-04-10

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2020-04-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2020-04-10

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2020-04-10

2023-09-08Fire-safety inspection2 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-02-26

K-0932

D · No harm found

Meet other general requirements.

Corrected 2024-02-26

2021-08-24Fire-safety inspection11 citations

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2021-10-27

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2021-11-23

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2021-10-27

K-0325

D · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2021-10-27

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2021-10-27

K-0352

E · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2021-10-27

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-10-27

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2021-10-27

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-10-27

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-10-27

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-11-23

2020-02-27Fire-safety inspection8 citations

K-0133

F · No harm found

Install a two-hour-resistant firewall separation.

Corrected 2020-10-06

K-0223

F · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2020-10-06

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2020-10-06

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2020-10-06

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2020-10-06

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2020-10-06

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2020-10-06

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2020-10-06

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495373.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 33 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered