Carlton Plaza of San Jose

★★★★★Mary Beth Bills · 2026-04-15 · via Google

“I like the atmosphere of this facility. We are looking for a place for my husband’s parents. We stopped by with no schedule, and a young lady still helped us. There were four of us, and she was very patient. She answered our questions and gave us helpful advice on what to look for. She was very informative and even joked with my husband’s father that he could get a haircut at the facility and ask …”

★★★★★Kathleen Clark · 2023-03-24 · via Google

“My mother was recently placed at Carlton Senior Living. I had researched facilities just before Covid... I had hoped to take Mom on some tours, and make decisions about a "future time" when placement might be needed... but we never got to tour because of Covid. Last month, Mom took a serious downturn. She no longer recognized her home, and began talking about wanting to "go and find" her home. …”

★★princess lilyy · 2024-12-10 · via Google

“The staff is careless to resident needs and rather talk to eachother/ throw endless work parties. The entire place only cares about money will not do anything extra out of kindness unless its apart of the task sheet. The managers are aware of the neglect from caregivers and other managers and refuse to do anything about it. Memory Care manager was the best and most caring woman. Would never put my…”