Home›Browse›California›Monterey›Carmel Hills Care Center

Nursing homeFAID #997

Carmel Hills Care Center

23795 W. R. HOLMAN HIGHWAY, MONTEREY, CA, 93940

(831) 624-1875

99 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections5/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

23795 W. R. Holman Highway

Monterey, CA 93940

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

056055

Care type

Nursing home

County

Monterey

Facility name

Carmel Hills Care Center

Street address

23795 W. R. HOLMAN HIGHWAY

City / state / ZIP

Monterey, CA 93940

Phone

(831) 624-1875

About this facility — Carmel Hills Care Center

Carmel Hills Care Center is a Medicare/Medicaid-certified skilled nursing facility in Monterey, California. It is licensed for 99 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 12 senior care facilities in Monterey and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Carmel Hills Care Center 71 times across 7 inspections in the last three years, including 9 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Registered owners & officers

Bowersox, Kim

Indirect owner · Managing employee — 50% stake — since 2004

Bowersox, Robert

Indirect owner · Managing employee — 50% stake — since 2004

Dorsey, Carole

Managing employee — since 2014

Helenius, Mikko

Managing employee — since 2010

Tubera, Melanie

Operational control — since 2014

Regulatory standing

Licensed / certified since

1971-12-31

CMS overall rating

3 of 5 stars

Health deficiencies

19 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-04-17

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$368 per day (≈ $11,190/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

50% Medicaid · 23% Medicare · 27% private/other

Occupancy

80% (fiscal year 2023)

Vs. state median

28% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 9 food-safety citations on its three-year record — flagged below among the inspections.

2026-04-17Health inspection19 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-05-07

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2026-05-07

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2026-05-07

F-0605

E · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2026-05-07

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-05-07

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-05-07

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-05-07

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2026-05-07

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2026-05-07

F-0732

F · No harm found

Post nurse staffing information every day.

Corrected 2026-05-07

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-05-07

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-05-07

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-05-07

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-05-07

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2026-05-04

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-05-07

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-07

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-07

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2026-05-07

2024-12-19Health inspection3 citations

F-0761

D · No harm found

Corrected 2025-01-09

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-01-09

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-01-09

5 earlier / fire-safety inspections (49 citations)

2022-03-28Health inspection17 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-04-20

F-0582

E · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2022-04-20

F-0604

E · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2022-04-20

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-04-20

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2022-04-20

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-04-20

F-0761

E · No harm found

Corrected 2022-04-20

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2022-04-20

F-0802

F · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2022-04-20

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2022-04-20

F-0808

E · No harm foundFood safety

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2022-04-20

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-04-20

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-04-20

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2022-04-20

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2022-04-20

F-0888

D · No harm found

Ensure staff are vaccinated for COVID-19

Corrected 2022-04-20

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2022-04-20

2026-04-17Fire-safety inspection10 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-05-01

K-0342

D · No harm found

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

Corrected 2026-04-21

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-04-27

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-05-01

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2026-04-21

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-04-21

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-04-23

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2026-04-21

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2026-05-08

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-04-21

2026-02-19Fire-safety inspectionComplaint-triggered2 citations

K-0161

E · No harm foundFrom a complaint

Use approved construction type or materials.

Corrected 2026-02-27

K-0293

D · No harm foundFrom a complaint

Have properly located and lighted "Exit" signs.

Corrected 2026-02-20

2024-12-19Fire-safety inspection10 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2024-12-24

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-12-26

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-01-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-01-13

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-12-24

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-01-17

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-01-17

K-0753

D · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2025-01-17

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2025-01-17

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-01-17

2022-03-28Fire-safety inspection10 citations

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2022-04-11

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2022-04-11

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-04-11

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-04-11

K-0293

D · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2022-04-11

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-04-11

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-04-11

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-04-11

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2022-04-11

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2022-04-11

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 056055.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered