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Nursing homeFAID #7314

Carmel Hills Wellness & Rehabilitation

810 EAST WALNUT, INDEPENDENCE, MO, 64050
(816) 461-9600
194 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

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What we can show you for free.
Bed capacity
194
State license
053297
CMS facility ID
265727
Care type
Nursing home
Facility name
Carmel Hills Wellness & Rehabilitation
Street address
810 EAST WALNUT
City / state / ZIP
Independence, MO 64050
Phone
(816) 461-9600
State license #
053297

Carmel Hills Wellness & Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Independence, Missouri. It is licensed for 194 beds — well above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 31 senior care facilities in Independence and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Carmel Hills Wellness & Rehabilitation 103 times across 14 inspections in the last three years, including 15 food-safety citations, and CMS has imposed $20,787 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Operator / owner
810 Opco Llc
Parent company
Opco Skilled Management
Ownership type
For profit - Limited Liability company
Administrator
Karen Fletchall

Registered owners & officers

810 E Walnut Street Mo Llc
Mortgage holder · Additional disclosable party — since 2022
Caliber Advisors Llc
Indirect owner — since 2022
Coffman-williams, Charmaine
Additional disclosable party — since 2022
Crestview Trust
Indirect owner — since 2022
El Dorado Nursing and Rehabilitation Llc
Direct owner — since 2022
Emerald Property Partners Llc
Mortgage holder · Additional disclosable party — since 2022
Esdov Investments Llc
Additional disclosable party — since 2022
First Sweetzer Holdings Llc
Indirect owner · Additional disclosable party — since 2022
Garetz, David
Operational control — since 2022
Gibraltar Trust
Mortgage holder · Additional disclosable party — since 2022
Hagins, Elizabeth
Owner of a disclosable party — since 2025
Hatteras Investments Llc
Indirect owner · Additional disclosable party — since 2022
Jubilee Master Holdings Llc
Additional disclosable party — since 2022
Kaplan, Esther
Owner of a disclosable party — since 2025
Kaplan, Mordechai
Owner of a disclosable party — since 2025
Kaplan, Mosha
Owner of a disclosable party — since 2025
Montgomery Sky Trust
Mortgage holder · Additional disclosable party — since 2022
Ozark Healthcare Realty Llc
Mortgage holder · Additional disclosable party — since 2022
Rimpau Holdings Trust
Indirect owner — since 2022
Sasem Investments Llc
Indirect owner — since 2022
Sternshein, Jennifer
Owner of a disclosable party — since 2025
Tadakamalla, Srinath
Additional disclosable party — since 2022
Unger, Jeffrey
Owner of a disclosable party — since 2025
Zimmerman, Caroline
Owner of a disclosable party — since 2025

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2002-01-04
License expires
2028-01-03
CMS overall rating
1 of 5 stars
Health deficiencies
24 at the last standard inspection
Federal fines
$20,787 total
Last standard inspection
2024-11-25
Nurse staffing
2.7 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$335 per day (≈ $10,180/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
82% Medicaid · 6% Medicare · 12% private/other
Occupancy
79% (fiscal year 2024)
Vs. state median
30% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
194
Licensed as
SNF
Memory care
Yes — dedicated memory care
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 15 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-31Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-05-21Health inspectionComplaint-triggered7 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-04-22
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-07-02
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-07-02
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-07-02
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2025-07-02
F-0809
D · No harm foundFood safetyFrom a complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2025-07-02
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-07-02
11 earlier / fire-safety inspections (95 citations)
2025-01-16Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-11
F-0804
D · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-02-11
2024-11-25Health inspectionComplaint-triggered23 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-11
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-01-09
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2025-01-09
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2025-01-09
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-01-09
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-01-09
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-01-09
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2025-01-09
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-01-09
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-01-09
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-01-09
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2025-01-09
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-01-09
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-01-09
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-01-09
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-01-09
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2025-01-09
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-01-09
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2025-01-09
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-02-11
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-01-09
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2025-01-09
F-0887
D · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2025-01-09
2024-10-16Health inspectionComplaint-triggered1 citation
F-0602
E · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-09-11
2024-06-28Health inspectionComplaint-triggered1 citation
F-0623
D · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-07-19
2024-02-01Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-02-08
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-02-08
2023-09-07Health inspectionComplaint-triggered3 citations
F-0623
D · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2023-09-08
F-0626
D · No harm foundFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2023-09-08
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-08-08
2023-03-29Health inspection28 citations
F-0554
E · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-05-13
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-05-13
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-05-13
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-05-13
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-05-13
F-0676
E · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2023-05-13
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-05-13
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-05-13
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-05-13
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-05-13
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-05-13
F-0697
E · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-05-13
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2023-05-13
F-0725
F · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2023-05-13
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-05-13
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-05-13
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-05-13
F-0790
D · No harm found
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2023-05-13
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2023-05-13
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-05-13
F-0806
E · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-05-13
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-05-13
F-0813
D · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2023-05-13
F-0814
D · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2023-05-13
F-0867
F · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-05-13
F-0908
F · No harm found
Keep all essential equipment working safely.
Corrected 2023-05-13
F-0926
D · No harm found
Have policies on smoking.
Corrected 2023-05-13
F-0947
E · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2023-05-13
2020-03-09Health inspection14 citations
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2020-04-23
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2020-04-23
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2020-04-23
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2020-04-23
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2020-04-23
F-0684
G · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2020-04-23
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2020-04-23
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2020-04-23
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2020-04-23
F-0742
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected 2020-04-23
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2020-04-23
F-0806
E · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2020-04-23
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-04-23
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2020-04-23
2024-11-25Fire-safety inspection2 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-01-09
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-01-09
2023-03-29Fire-safety inspection15 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-05-13
K-0271
E · No harm found
Have exits that are accessible at all times.
Corrected 2023-05-13
K-0291
E · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2023-05-13
K-0300
D · No harm found
Meet other general requirements that are deficient.
Corrected 2023-05-13
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2023-05-13
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-05-13
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-05-13
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-05-13
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2023-05-13
K-0522
E · No harm found
Have an externally vented heating system.
Corrected 2023-05-13
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2023-05-13
K-0912
E · No harm found
Have power receptacles that are properly grounded.
Corrected 2023-05-13
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-05-13
K-0919
E · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2023-05-13
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-05-13
2020-03-09Fire-safety inspection4 citations
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2020-04-23
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2020-04-23
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2020-04-23
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2020-04-23

Federal penalties

2024-02-01Fine$20,787
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265727.
What people say on Google.
3.9282 ratings on Google
★★★★★Renee Newman · 2026-05-12 · via Google

“⭐⭐⭐⭐⭐ I recently toured Carmel Hills while looking for a safe and supportive place for my mother who has dementia, and I had a very positive experience. From the moment I walked in, the environment felt welcoming, clean, and caring. You can tell the staff truly want residents and their families to feel comfortable during what can be a very emotional and important decision. The Admissions Directo…”

★★★angela Williams · 2026-06-01 · via Google

“So far I have been somewhat happy with how the staff has responded to my father's needs. When they get to him they do a good job; however, they take entirely too long to respond. When the call light is pushed you wait too long for a response. That's a problem for me!! I appreciate a staff that show, care and compassion for your loved ones which they have; when you can find someone that's availab…”

★Bailey Banks · 2026-05-21 · via Google

“So very discussed I Watched a staff member by the name Dasha sit on live for multiple hours as call lights went off and went completely unanswered for hours! Her and other staff members were just sitting in the break room for hours when she finally answered the call lights her attitude was terrible towards the residents as if she’s bothered by the fact they needed something ,like that isn’t litera…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 103 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered