Home›Browse›Maryland›Havre De Grace›Citizens Care Center

Nursing homeFAID #5443

Citizens Care Center

415 SOUTH MARKET STREET, HAVRE DE GRACE, MD, 21078

(410) 939-5500

www.citizenscarecenter.com

184 licensed beds

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · R Houseman

Address

415 South Market Street

Havre De Grace, MD 21078

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Public record summary

What we can show you for free.

Bed capacity

184

State license

2412003

CMS facility ID

215039

Care type

Nursing home

Facility name

Citizens Care Center

Street address

415 SOUTH MARKET STREET

City / state / ZIP

Havre De Grace, MD 21078

Phone

(410) 939-5500

Website

www.citizenscarecenter.com

State license #

2412003

About this facility — Citizens Care Center

Citizens Care Center is a Medicare/Medicaid-certified skilled nursing facility in Havre De Grace, Maryland. It is licensed for 184 beds — well above the median for skilled nursing facilities in Maryland (120 beds).

It is one of 4 senior care facilities in Havre De Grace and 221 skilled nursing facilities across Maryland. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Citizens Care Center 57 times across 9 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Other

Registered owners & officers

Badeker, Patricia

Director — since 2020

Baxter, Wendell

Director — since 2012

Beulah, Curtis

Director — since 2015

Correri, John

Director — since 2015

Jordan, Joyce

Director — since 1999

Panos, Peter

Operational control — since 1976

Quimby, Cindy

Managing employee — since 2022

Roberts, Anna

Director — since 2013

Welch, James

Director — since 2016

Zavrotny, Kimberly

Director — since 2020

Regulatory standing

Licensed / certified since

1967-01-03

CMS overall rating

5 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-29

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$448 per day (≈ $13,620/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 8% Medicare · 13% private/other

Occupancy

62% (fiscal year 2024)

Vs. state median

2% above the MD median of $439/day — full state cost breakdown

Services & coverage

Licensed beds

184

Licensed as

Long Term Care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 9:00 AM – 8:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-01-29Health inspectionComplaint-triggered11 citations

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2026-03-15

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-03-15

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-03-15

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-03-15

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2026-03-15

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-15

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-03-15

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-03-15

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2026-03-15

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-03-15

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2026-03-15

2025-11-07Health inspectionComplaint-triggered3 citations

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-12-22

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-12-22

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-12-22

5 earlier / fire-safety inspections (43 citations)

2024-05-07Health inspectionComplaint-triggered12 citations

F-0557

D · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-06-21

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-06-21

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-06-21

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-06-21

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-06-21

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-21

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-06-21

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-06-21

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-06-21

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-06-21

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-06-21

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-06-21

2019-05-02Health inspection12 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2019-06-16

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2019-06-16

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2019-06-16

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-06-16

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-06-16

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-06-16

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-06-16

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2019-06-16

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2019-06-16

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2019-06-16

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2019-06-16

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-06-16

2026-01-29Fire-safety inspection1 citation

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-04-10

2024-05-07Fire-safety inspection16 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-07-08

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-07-08

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-07-08

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-07-08

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2024-07-08

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-07-08

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2024-07-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-07-08

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2024-07-08

K-0371

F · No harm found

Have properly sized and located compartments to protect residents from smoke.

Corrected 2024-07-08

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-07-08

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-07-08

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-07-08

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2024-07-08

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-07-08

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-07-08

2019-05-02Fire-safety inspection2 citations

K-0111

D · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2019-08-02

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2019-08-02

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 215039.

Visitor reviews

What people say on Google.

4.065 ratings on Google

★★Saylor Bare · 2025-05-06 · via Google
“Someone I cared for recently passed. It saddens me the last time I tried to call Citizens I was told I couldn’t speak to them because they didn’t want them get “riled up” by the desk lady. That could’ve been the last time we spoke and my call was denied. As well as Ed is very rude and strange. I do however want to say one of the cnas Sally is awesome and very nice along w a few others.”

★★★★★Randy Fluker · 2024-08-01 · via Google
“My father recently stayed at Citizens Care Center before his passing and I am very grateful for the care and support he received while he was there. Literally everyone - the admissions folks, the social worker, the physical therapists, the unit secretary, the business office, the nurses and aides, etc - was kind and genuinely cared about my father. When it became clear that he wasn't going to reco…”

★★★★★Cynthia Chance · 2023-08-13 · via Google
“Citizen Harborview has been phenomenal with my mom. The nurses/aides are very caring for her. I don't know if it's because she used to be the manager over the kitchen or not. What I do know is that one of us 3 kids is there everyday to check on her. I guess my only complaint would be of the cooks from the kitchen. Today was hamburger day and what they sent up to her was still raw on the inside. Th…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 57 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered