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Nursing homeFAID #13297

Complete Care At Germantown

W173 N10915 BERNIES WAY, GERMANTOWN, WI, 53022

(262) 509-3300

ccgermantown.com

121 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Complete Care at Germantown

Address

W173 N10915 Bernies Way

Germantown, WI 53022

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Public record summary

What we can show you for free.

Bed capacity

121

CMS facility ID

525653

Care type

Nursing home

County

Washington

Facility name

Complete Care At Germantown

Street address

W173 N10915 BERNIES WAY

City / state / ZIP

Germantown, WI 53022

Phone

(262) 509-3300

Website

ccgermantown.com

About this facility — Complete Care At Germantown

Complete Care At Germantown is a Medicare/Medicaid-certified skilled nursing facility in Germantown, Wisconsin. It is licensed for 121 beds — well above the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 9 senior care facilities in Germantown and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Germantown 35 times across 12 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Complete Care

Ownership type

For profit - Corporation

Registered owners & officers

Pc Swi Holdco Llc

Direct owner — 100% stake — since 2022

Bielinski, Renee

Operational control · Additional disclosable party — since 2022

Des Capital Llc

Additional disclosable party — since 2022

Hale, Cassandra

Operational control · Additional disclosable party — since 2024

Hellman, Yosef

Operational control · Additional disclosable party — since 2022

Jrk Investments Llc

Additional disclosable party — since 2022

Klugman, Jacob

Additional disclosable party — since 2022

Pc Swi Topco Llc

Indirect owner — since 2022

Peace Capital Holdings Ii Llc

Additional disclosable party — since 2022

Sidhu, Sarfraz

Operational control · Additional disclosable party — since 2023

Sms 2021 Trust

Indirect owner · Additional disclosable party — since 2022

Spitzer, Michael

Operational control · Additional disclosable party — since 2025

Stein, Shalom

Indirect owner · Governing body · Officer · Trustee — since 2022

Sternbuch, Daniel

Additional disclosable party — since 2022

Virginia Highlands Propco Llc

Additional disclosable party — since 2022

Wi 6 Propco Holdco Llc

Additional disclosable party — since 2022

Wi 6 Propco Topco Llc

Additional disclosable party — since 2022

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1999-10-14

CMS overall rating

4 of 5 stars

Health deficiencies

0 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-05-29

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$364 per day (≈ $11,070/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 7% Medicare · 19% private/other

Occupancy

52% (fiscal year 2023)

Vs. state median

11% below the WI median of $407/day — full state cost breakdown

Services & coverage

Licensed beds

121

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-03-05Health inspection4 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2025-03-21

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-03-24

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-03-25

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-25

2025-01-30Health inspectionComplaint-triggered1 citation

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-03-01

8 earlier / fire-safety inspections (30 citations)

2024-07-17Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-08-16

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-08-16

2024-05-08Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-06-08

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-06-08

2024-01-24Health inspectionComplaint-triggered3 citations

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-02-23

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-02-23

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-02-23

2023-11-07Health inspectionComplaint-triggered2 citations

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-11-23

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-12-01

2023-10-25Health inspectionComplaint-triggered4 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-11-23

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-11-23

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-11-23

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-11-23

2026-05-29Fire-safety inspection1 citation

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2026-06-24

2025-03-05Fire-safety inspection10 citations

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2025-03-06

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-04-08

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-03-25

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-03-06

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-03-25

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-04-08

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-04-08

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-03-25

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

K-0925

D · No harm found

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

Corrected 2025-03-25

2024-01-24Fire-safety inspection6 citations

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2024-02-23

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-02-23

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-09-06

K-0353

C · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-02-23

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2024-02-23

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-02-23

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525653.

Visitor reviews

What people say on Google.

3.86 ratings on Google

★★★★★Linda Dorn · 2026-06-13 · via Google
“Complete Care facility is A-1 facility. The best possible care a person could ask for. Staff is exceptionally nice, always available and will take care of any issues that arise. PT and Occupational therapists are awesome ! Meals are delicious! I highly recommend Comfort Care to anyone who needs that extra help in getting back to their normal way of living. Thanks for all you do!!”

★★★★Albra McFadden · 2026-02-23 · via Google
“I found this facility very well maintained. It was aways clean. The most impressive is how well the care staff performed their duties with genuine, gentleness and professionalism. The administration team did an outstanding job of ensuring and securing a peaceful transition into their facility. This place even has doctors that come in and see how the patients are doing. The meals are healthy and ca…”

★★William Ostovich · 2026-05-28 · via Google
“My mom went to visit her friend. The floor was wet and slippery. My mom's friend needs to have Ensure to drink. They ran out and the patient had her son bring some in and store it in a cooler.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered