Nursing homeFAID #5497
Complete Care At Heritage
★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare
Photo via Google · Complete Care at Heritage
Public record summary
What we can show you for free.
Bed capacity
177
State license
2403058
CMS facility ID
215135
Care type
Nursing home
Facility name
Complete Care At Heritage
Street address
7232 GERMAN HILL ROAD
City / state / ZIP
Dundalk, MD 21222
Phone
(410) 282-6310
Website
State license #
2403058
About this facility — Complete Care At Heritage
Complete Care At Heritage is a Medicare/Medicaid-certified skilled nursing facility in Dundalk, Maryland. It is licensed for 177 beds — above the median for skilled nursing facilities in Maryland (120 beds).
It is one of 1 senior care facility in Dundalk and 221 skilled nursing facilities across Maryland. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Complete Care At Heritage 92 times across 10 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $129,919 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Complete Care
Ownership type
For profit - Corporation
Registered owners & officers
Pc Md Opcos Llc
Direct owner — 100% stake — since 2021
Pc Wta Opco Holdco Llc
Indirect owner — since 2021
Silverberg, Nisanel
Managing employee · Officer — since 2021
Sms 2021 Trust
Indirect owner — since 2021
Stein, Shalom
Partner — since 2021
Regulatory standing
Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1981-11-09
CMS overall rating
2 of 5 stars
Health deficiencies
27 at the last standard inspection
Federal fines
$129,919 total
Last standard inspection
2025-09-16
Nurse staffing
3.4 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$427 per day (≈ $12,980/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
74% Medicaid · 17% Medicare · 9% private/other
Occupancy
81% (fiscal year 2023)
Vs. state median
3% below the MD median of $439/day — full state cost breakdown
Services & coverage
Licensed beds
177
Licensed as
Long Term Care
Medicare
Accepted
Medicaid
Accepted
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-02-25Health inspectionComplaint-triggered5 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0641
E · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2026-03-31
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-03-31
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-03-31
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-03-31
2025-09-16Health inspectionComplaint-triggered22 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-10-29
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-10-29
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-10-29
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-10-29
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-10-29
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-10-29
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2025-10-29
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-10-29
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-10-29
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-10-29
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-10-29
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-10-29
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-10-29
F-0726
E · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2025-10-29
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2025-10-29
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-10-29
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-10-29
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-10-29
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2025-10-29
F-0887
D · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2025-10-29
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2025-10-29
F-0947
D · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2025-10-29
6 earlier / fire-safety inspections (65 citations)
2025-02-26Health inspectionComplaint-triggered1 citation
F-0760
J · Immediate jeopardyFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-05-02
2023-08-22Health inspectionComplaint-triggered26 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-10-06
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2023-10-06
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-10-06
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-11-14
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-10-06
F-0604
D · No harm foundFrom a complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2023-10-06
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-10-06
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2023-10-06
F-0657
E · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-10-06
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-10-06
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-11-14
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-10-06
F-0700
D · No harm foundFrom a complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2023-10-06
F-0728
D · No harm found
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected 2023-10-06
F-0732
D · No harm found
Post nurse staffing information every day.
Corrected 2023-10-06
F-0756
E · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-10-06
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-11-14
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-10-06
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2023-10-06
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-11-14
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-11-14
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-11-14
F-0925
D · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2023-10-06
F-0940
D · No harm foundFrom a complaint
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected 2023-10-06
F-0947
E · No harm foundFrom a complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2023-10-06
F-0949
D · No harm foundFrom a complaint
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected 2023-10-06
2019-01-22Health inspection18 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2019-03-08
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2019-03-08
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-03-08
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2019-03-08
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2019-03-08
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2019-03-08
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2019-03-08
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2019-03-08
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2019-03-08
F-0711
D · No harm found
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2019-03-08
F-0730
D · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2019-03-08
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2019-03-08
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2019-03-08
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2019-03-08
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2019-03-08
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-03-08
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2019-03-08
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-03-08
2025-09-16Fire-safety inspection7 citations
K-0223
D · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2025-12-29
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-12-29
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-12-29
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-12-29
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-12-29
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-12-29
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-12-29
2023-08-22Fire-safety inspection10 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-09-10
K-0225
E · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2023-09-10
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2023-09-10
K-0341
F · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2023-09-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-10-04
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-09-10
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2023-10-04
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2023-09-10
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-10-04
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-09-10
2019-01-22Fire-safety inspection3 citations
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2019-04-15
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2019-04-15
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2019-04-15
Federal penalties
2025-02-26Fine$60,132
2023-08-22Fine$69,787
Total fines$129,919
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 215135.
Visitor reviews
What people say on Google.
4.3★★★★★228 ratings on Google
★★★★Jocelyn Petcholan · 2026-07-10 · via Google“The rehab team has done wonders within just a few days. Mom is up and walking with assistance. The staff always greets us. Administration is on top of things that needed to be addressed! Mom is clean, well fed and her needs are being met! Nothing is ever perfect but my experience has been positive so far. I love the care team meetings. They addressed our issues also with caretaking.”
★★★★★J F · 2026-05-17 · via Google“Staff is super nice and caring of your loved ones. Debbie in admissions is just so kind and explains things in detail so you understand. Cecilia the aid on 2nd floor goes above and beyond for those patients. Nurse Ade is just the kindest soul ever. And nurse malika on 1st floor is just as amazing as Ade. But in all everyone at heritage has just kind souls and really care about the patients. My lov…”
★★★★★ELEANOR ROSTKOWSKI · 2026-05-16 · via Google“Today was emotional, but also gave me a little bit of hope. After the horrible experience we had at FutureCare, I toured a this center for my 87-year-old gran. Debbie was truly such an amazing soul — compassionate, patient, and reassuring during a time our family really needs it. For the first time in a while, I left feeling hopeful that Gran will be genuinely cared for, respected, and treated wit…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 92 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered