Home›Browse›Pennsylvania›Macungie›Complete Care At Lehigh

Nursing homeFAID #11273

Complete Care At Lehigh

1718 SPRING CREEK ROAD, MACUNGIE, PA, 18062

(610) 366-0500

128 licensed beds

CMS rates Complete Care At Lehigh 3 out of 5 overall. Federal inspectors issued 23 citations across 11 inspections in the last three years, with $8,351 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Complete Care at Lehigh Center

Address

1718 Spring Creek Road

Macungie, PA 18062

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Public record summary

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Bed capacity

128

CMS facility ID

395939

Care type

Nursing home

County

Lehigh

Facility name

Complete Care At Lehigh

Street address

1718 SPRING CREEK ROAD

City / state / ZIP

Macungie, PA 18062

Phone

(610) 366-0500

Website

cclehigh.com

About this facility — Complete Care At Lehigh

Complete Care At Lehigh is a Medicare/Medicaid-certified skilled nursing facility in Macungie, Pennsylvania. It is licensed for 128 beds — close to the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 7 senior care facilities in Macungie and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Complete Care, a group of 85 facilities on this site.

Federal inspectors have cited Complete Care At Lehigh 23 times across 11 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $8,351 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Complete Care

Ownership type

For profit - Corporation

Registered owners & officers

Pc Pa Opcos Llc

Direct owner — 100% stake — since 2021

Pc Wta Opco Holdco Llc

Indirect owner — since 2021

Schwartz, Hershel

Managing employee — since 2021

Sms 2021 Trust

Indirect owner — since 2021

Stein, Shalom

Officer — since 2021

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-11-18

CMS overall rating

3 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$8,351 total

Last standard inspection

2026-07-30

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$368 per day (≈ $11,190/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

63% Medicaid · 9% Medicare · 28% private/other

Occupancy

94% (fiscal year 2023)

Vs. state median

11% below the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds

128

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-30Health inspectionComplaint-triggered8 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2026-08-13

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-08-13

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-08-13

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-08-13

F-0688

D · No harm foundFrom a complaint

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-08-13

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-08-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-08-13

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-08-13

2026-07-15Health inspectionComplaint-triggered1 citation

F-0684

J · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-08-05

5 earlier / fire-safety inspections (14 citations)

2026-06-04Health inspectionComplaint-triggered2 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-07-16

F-0804

E · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-07-16

2026-02-11Health inspectionComplaint-triggered1 citation

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-03-25

2025-08-21Health inspection5 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2025-10-10

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-10-10

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-10-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-10-10

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-10-10

2024-10-26Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-03

2024-07-12Health inspection5 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-09-10

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-09-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-10

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-09-10

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-09-10

Federal penalties

2026-06-04Fine$8,351

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395939.

Quality of care & staffing

How it compares in Pennsylvania.

Inspection citations, 3 years

More than 27% of nursing homes in the state

State median: 37

Federal fines, 3 years

$8,351

More than 60% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 20% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

44%

Higher than 47% of nursing homes in the state

State median: 45%

Resident outcomes

On 21 federal quality measures, this facility does better than the Pennsylvania average on 10 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	9.2%	16.4%	13.5%	Better than state
Lose too much weight	3.5%	6.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.4%	0.6%	0.7%	Better than state
With a urinary tract infection	1.2%	1.4%	1.5%	Better than state
Have depressive symptoms	38.4%	13.8%	13.5%	Worse than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	2.6%	3.1%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	87.6%	87.8%	93.7%	Near state average
Ability to walk independently worsened	14.8%	15.4%	12.7%	Near state average
Received an antianxiety or hypnotic medication	21.0%	20.1%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	92.2%	93.7%	95.3%	Near state average
With pressure ulcers	4.5%	4.7%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	26.8%	25.0%	18.3%	Near state average
Received an antipsychotic medication	15.1%	17.6%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.13	1.50	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.41	1.13	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	49.3%	70.8%	82.3%	Worse than state
Newly received an antipsychotic medication	1.2%	1.4%	1.5%	Near state average
Were assessed and appropriately given the seasonal influenza vaccine	43.4%	70.9%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	17.3%	22.0%	23.4%	Better than state
Had an outpatient emergency department visit	10.5%	9.5%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0554 2 inspections. Allow residents to self-administer drugs if determined clinically appropriate.
F-0584 2 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0688 2 inspections. Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

What its owners also hold

Sms 2021 Trust has an ownership stake on file at 77 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
Pc Wta Opco Holdco Llc has an ownership stake on file at 28 nursing homes, averaging 3.7 of 5 on CMS's overall rating.
Pc Pa Opcos Llc has an ownership stake on file at 3 nursing homes, averaging 3.3 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Pennsylvania

Licensing: Pennsylvania Department of Health
File a complaint: 800-254-5164 · Online
Long-Term Care Ombudsman: 717-783-8975. A free advocate for residents and families.
Adult Protective Services: 800-490-8505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Lehigh Valley Hospital - Macungie, about 2.0 miles.
Lehigh Valley Hospital, about 3.0 miles. CMS rating 4 of 5.
St Lukes Hospital, about 10 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Mosser Nursing Home, Trexlertown, about 2.2 miles. CMS rating 5 of 5.
Lehigh Valley Hospital Tsu, Allentown, about 2.3 miles. CMS rating 5 of 5.
Cedarbrook Senior Care and Rehabilitation, Allentown, about 2.5 miles. CMS rating 5 of 5.
Cedar Crest Post Acute, Allentown, about 3.0 miles. CMS rating 4 of 5.
Luther Crest Nursing Facility, Allentown, about 3.3 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

3.846 ratings on Google

★Laura Rozentals · 2026-06-18 · via Google
“I would not recommend this place. I went to visit my father who was in there and every day I found him left sleeping in a wet bed where he had wetted it with the clothing he was wearing all wet. One night my mom showed up at 7pm with the bed wet and she asked for them to change the sheets since he was sitting in a chair. They said he had to wait until 11 pm. My dad is 91 years old. He wanted to wa…”

★Ray Lawrence · 2026-04-22 · via Google
“I had an encounter with one of the nurses before their shift who was smoking a cigarette in front of my residence, I had asked her to find somewhere else to smoke as I am the one that cleans up their discarded cigarette butts off the street. She was extremely rude about the request, and without a doubt will continue to smoke in front of my house. I left messages for the manager on duty, and did no…”

★Becky Miller · 2026-01-24 · via Google
“DO NOT SEND A LOVED ONE FOR PHYSICAL THERAPY!!!! My mom went to this facility after a hospital stay due to falls at home. She is now home, and in worse condition than when she went in. The physical therapy was supposed to make her a little stronger, but she is a lot weaker.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered