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Nursing homeFAID #5470

Complete Care At Multi Medical Center

7700 YORK ROAD, TOWSON, MD, 21204
(410) 821-5500
ccmultimed.com
118 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of COMPLETE CARE AT MULTI MEDICAL CENTER LLC
Photo via Google · Complete Care at Multi-Medical Center

Public record summary

What we can show you for free.
Bed capacity
118
State license
2403048
CMS facility ID
215096
Care type
Nursing home
Facility name
Complete Care At Multi Medical Center
Street address
7700 YORK ROAD
City / state / ZIP
Towson, MD 21204
Phone
(410) 821-5500
Website
ccmultimed.com
State license #
2403048

About this facility — Complete Care At Multi Medical Center

Complete Care At Multi Medical Center is a Medicare/Medicaid-certified skilled nursing facility in Towson, Maryland. It is licensed for 118 beds — close to the median for skilled nursing facilities in Maryland (120 beds).

It is one of 14 senior care facilities in Towson and 221 skilled nursing facilities across Maryland. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Multi Medical Center 52 times across 7 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Complete Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Pc Md Opcos Llc
Direct owner — 100% stake — since 2021
Aurora Guardian Holdco Iv Co-borrower, Llc
Additional disclosable party — since 2023
Aurora Guardian Holdco Iv Mezz Borrower, Llc
Additional disclosable party — since 2023
Aurora Guardian Holdco Iv, Llc
Additional disclosable party — since 2023
Aurora Guardian Iv Realty, Llc
Additional disclosable party — since 2023
Aurora Guardian Partners M7 Llc
Additional disclosable party — since 2023
Cox, Vickie
Operational control — since 2021
J & R Family Investments, Llc
Additional disclosable party — since 2023
J&r M7 Family Investments Llc
Additional disclosable party — since 2023
L Friedman 2018 Family Trust
Additional disclosable party — since 2023
L Friedman Family Holdings Llc
Additional disclosable party — since 2023
Landau Family Investment Trust
Additional disclosable party — since 2023
M Friedman 2018 Family Trust
Additional disclosable party — since 2021
Mansfield, Melissa
Operational control · Additional disclosable party — since 2021
Odachowski, Stacie
Operational control · Additional disclosable party — since 2022
Ogunmuyiwa, Caroline
Additional disclosable party — since 2024
Pc Wta Acquisition Llc
Additional disclosable party — since 2021
Pc Wta M7 Llc
Additional disclosable party — since 2021
Pc Wta Opco Holdco Llc
Indirect owner — since 2021
Peace Capital Holdings Llc
Additional disclosable party — since 2021
Rizqui, Ibrahim
Operational control · Additional disclosable party — since 2023
Silverberg, Nisanel
Operational control — since 2021
Sms 2021 Trust
Indirect owner · Additional disclosable party — since 2021
Stein, Shalom
Indirect owner · Governing body · Officer · Trustee — since 2021
Voorhees Center Nj Owner Llc
Additional disclosable party — since 2023
Welltower Op, Llc
Security-interest holder · Additional disclosable party — since 2021

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1974-06-01
CMS overall rating
5 of 5 stars
Health deficiencies
12 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-02
Nurse staffing
4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$566 per day (≈ $17,210/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
56% Medicaid · 35% Medicare · 9% private/other
Occupancy
90% (fiscal year 2023)
Vs. state median
29% above the MD median of $439/day — full state cost breakdown

Services & coverage

Licensed beds
118
Licensed as
Long Term Care
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-02Health inspectionComplaint-triggered12 citations
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-03-19
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-03-19
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2026-03-19
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-03-19
F-0732
B · No harm found
Post nurse staffing information every day.
Corrected 2026-03-19
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2026-03-19
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-03-19
F-0803
D · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-03-19
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-03-19
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-03-19
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-03-19
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2026-03-19
2024-11-08Health inspection11 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-12-20
F-0565
D · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2024-12-20
F-0574
D · No harm found
The resident has the right to receive notices in a format and a language he or she understands.
Corrected 2024-12-20
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-12-20
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-12-20
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-12-20
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-12-20
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-12-20
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-12-20
F-0804
F · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-12-20
F-0947
D · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2024-12-20
4 earlier / fire-safety inspections (29 citations)
2019-08-23Health inspection11 citations
F-0565
D · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2019-09-20
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-09-20
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2019-09-20
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-09-20
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2019-09-20
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2019-09-20
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2019-09-20
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-09-20
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-09-20
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2019-09-20
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2019-09-20
2026-03-02Fire-safety inspection1 citation
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2026-03-20
2024-11-08Fire-safety inspection15 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-01-02
K-0100
E · No harm found
Meet other general requirements.
Corrected 2025-01-02
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-01-02
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2025-01-02
K-0225
D · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2025-01-02
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-01-02
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-01-02
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-01-02
K-0362
D · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2025-01-02
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-01-02
K-0541
E · No harm found
Install properly constructed and protected linen or trash chutes.
Corrected 2025-01-02
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-01-02
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-01-02
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-01-02
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2025-01-02
2019-08-23Fire-safety inspection2 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2019-09-27
K-0919
D · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2019-09-27
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 215096.

Visitor reviews

What people say on Google.
4.4261 ratings on Google
★Samantha Dear · 2026-03-07 · via Google

“I was there for a couple months about 5 years ago. Redoing my review since it got deleted. OT and PT were great people, but the nursing support staff never got us ready, which cut into out therapy time, by a ton! They get paid for it, we don't get the full time. I had 2 great part-time nurses, but the rest were awful. One was so rude and insulting. Management was no better. The fire alarm would go…”

★★★★Mark Wood · 2026-03-18 · via Google

“Staff is always pleasant and Listens to your comments and answers any questions you have. Patient care good, patients are always clean. Couldnt give 5 stars since building is being remodeled and currently a disaster. Im very pleased.”

★★★★★Jennifer SKHJ · 2026-04-24 · via Google

“The 5 stars r for the care & kindness of the wonderful staff!! The accommodations are horrible! My father's in a rm with someone else which wouldn't be a problem if it was a room that was meant for 2 beds. !! It's a single bed room with 2 beds squeezed in it!! I'm hoping g the rm bill cut in hlf cuz I WILL NOT pay the same price e for half the care & privacy!! It's bad enough hes fighting Cancer &…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 52 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered