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Home›Browse›West Virginia›Charleston›Complete Care At Oak Ridge

Nursing homeFAID #12996

Complete Care At Oak Ridge

1000 ASSOCIATION DRIVE, CHARLESTON, WV, 25311

(304) 347-4372

74 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

1000 Association Drive

Charleston, WV 25311

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Public record summary

What we can show you for free.

Bed capacity

74

CMS facility ID

515174

Care type

Nursing home

County

Kanawha

Facility name

Complete Care At Oak Ridge

Street address

1000 ASSOCIATION DRIVE

City / state / ZIP

Charleston, WV 25311

Phone

(304) 347-4372

About this facility — Complete Care At Oak Ridge

Complete Care At Oak Ridge is a Medicare/Medicaid-certified skilled nursing facility in Charleston, West Virginia. It is licensed for 74 beds — close to the median for skilled nursing facilities in West Virginia (80 beds).

It is one of 11 senior care facilities in Charleston and 123 skilled nursing facilities across West Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Oak Ridge 49 times across 6 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $16,039 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Complete Care

Ownership type

For profit - Corporation

Registered owners & officers

Pc Wv Opcos Llc

Direct owner — 100% stake — since 2021

Aurora Guardian Holdco Ii Co-borrower, Llc

Additional disclosable party — since 2021

Aurora Guardian Holdco Ii Mezz Borrower, Llc

Additional disclosable party — since 2021

Aurora Guardian Holdco Ii, Llc

Additional disclosable party — since 2021

Aurora Guardian Ii Realty, Llc

Additional disclosable party — since 2021

Aurora Guardian Partners Ii Llc

Additional disclosable party — since 2021

Bowden, Roy

Operational control · Additional disclosable party — since 2021

Cox, Vickie

Operational control — since 2021

J & R Family Investments, Llc

Additional disclosable party — since 2021

L Friedman 2018 Family Trust

Additional disclosable party — since 2021

L Friedman Family Holdings Llc

Additional disclosable party — since 2021

Landau Family Investment Trust

Additional disclosable party — since 2021

M Friedman 2018 Family Trust

Additional disclosable party — since 2021

Mansfield, Melissa

Operational control — since 2021

Oak Ridge Realty, Llc

Additional disclosable party — since 2021

Pc Wta Acquisition Llc

Additional disclosable party — since 2021

Pc Wta Multi-state Llc

Additional disclosable party — since 2021

Pc Wta Opco Holdco Llc

Indirect owner — since 2021

Peace Capital Holdings Llc

Additional disclosable party — since 2021

Phillips, Joanna

Additional disclosable party — since 2023

R&j Family Investments Llc

Additional disclosable party — since 2021

Silverberg, Nisanel

Operational control — since 2021

Sms 2021 Trust

Indirect owner · Additional disclosable party — since 2021

Stein, Shalom

Indirect owner · Governing body · Officer · Trustee — since 2021

Triana, Joseph

Operational control · Additional disclosable party — since 2021

Welltower Inc

Security-interest holder · Additional disclosable party — since 2021

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2000-10-01

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$16,039 total

Last standard inspection

2025-06-05

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$447 per day (≈ $13,590/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

76% Medicaid · 11% Medicare · 13% private/other

Occupancy

95% (fiscal year 2023)

Vs. state median

18% below the WV median of $545/day — full state cost breakdown

Services & coverage

Licensed beds

74

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2025-06-05Health inspection10 citations

F-0557

E · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2025-06-21

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-06-21

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2025-06-21

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-21

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-21

F-0803

C · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-06-21

F-0807

D · No harm foundFood safety

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Corrected 2025-06-21

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-21

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-21

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-06-21

2024-07-25Health inspection23 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-09-04

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-09-04

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-09-04

F-0600

E · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-09-04

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-09-04

F-0609

E · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-09-04

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-09-04

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-09-04

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-09-04

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-09-04

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-09-04

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-04

F-0692

G · Actual harm

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-09-04

F-0726

E · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-09-04

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2024-09-04

F-0745

D · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-09-04

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-09-04

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-09-04

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-09-04

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2024-09-04

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-04

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-09-04

F-0947

E · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-09-04

4 earlier / fire-safety inspections (16 citations)

2023-02-15Health inspection4 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-03-15

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-15

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2023-03-15

2025-06-05Fire-safety inspection4 citations

E-0006

C · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2025-07-01

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2025-07-01

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-07-01

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-07-01

2024-07-25Fire-safety inspection5 citations

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-08-07

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-08-07

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-08-07

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-08-07

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-08-07

2023-02-15Fire-safety inspection3 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-03-07

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-03-07

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-03-07

Federal penalties

2024-07-25Fine$16,039

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 515174.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

,

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

#

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered