Senior Home Review
Home›Browse›New Jersey›Voorhees›Complete Care At Voorhees
Nursing homeFAID #7969

Complete Care At Voorhees

3001 EVESHAM ROAD, VOORHEES, NJ, 08043
(856) 751-1600
ccvoorhees.com
190 licensed beds

CMS rates Complete Care At Voorhees 3 out of 5 overall. Federal inspectors issued 38 citations across 10 inspections in the last three years, with $23,520 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of COMPLETE CARE AT VOORHEES, LLC
Photo via Google · Complete Care at Voorhees

Public record summary

What we can show you for free.
Bed capacity
190
State license
060414
CMS facility ID
315219
Care type
Nursing home
Facility name
Complete Care At Voorhees
Street address
3001 EVESHAM ROAD
City / state / ZIP
Voorhees, NJ 08043
Phone
(856) 751-1600
Website
ccvoorhees.com
State license #
060414

About this facility — Complete Care At Voorhees

Complete Care At Voorhees is a Medicare/Medicaid-certified skilled nursing facility in Voorhees, New Jersey. It is licensed for 190 beds — above the median for skilled nursing facilities in New Jersey (130 beds).

It is one of 20 senior care facilities in Voorhees and 348 skilled nursing facilities across New Jersey. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Complete Care, a group of 85 facilities on this site.

Federal inspectors have cited Complete Care At Voorhees 38 times across 10 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $23,520 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Complete Care At Voorhees, Llc
Parent company
Complete Care
Ownership type
For profit - Limited Liability company
Administrator
Ms Susan Love

Registered owners & officers

Pc Nj2 Opcos Llc
Direct owner — 100% stake — since 2021
Sms 2021 Trust
Indirect owner · Additional disclosable party — 95% stake — since 2021
Aurora Guardian Holdco Iv Co-borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Iv Mezz Borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Iv, Llc
Additional disclosable party — since 2021
Aurora Guardian Iv Realty, Llc
Additional disclosable party — since 2021
Aurora Guardian Partners M7 Llc
Additional disclosable party — since 2021
Hoch, Robert
Governing body · Operational control — since 2021
J & R Family Investments, Llc
Additional disclosable party — since 2021
J&r M7 Family Investments Llc
Additional disclosable party — since 2021
L Friedman 2018 Family Trust
Additional disclosable party — since 2021
L Friedman Family Holdings Llc
Additional disclosable party — since 2021
Landau Family Investment Trust
Additional disclosable party — since 2021
Love, Susan
Operational control · Additional disclosable party — since 2021
M Friedman 2018 Family Trust
Additional disclosable party — since 2021
Mercado, Wanda
Operational control · Additional disclosable party — since 2021
Pc Wta Acquisition Llc
Additional disclosable party — since 2021
Pc Wta M7 Llc
Additional disclosable party — since 2021
Peace Capital Holdings Llc
Additional disclosable party — since 2021
Pecora, Andrew
Operational control · Additional disclosable party — since 2021
Ricciardi, Marissa
Additional disclosable party — since 2021
Solarz, Jeffrey
Operational control — since 2021
Stein, Shalom
Indirect owner · Governing body · Officer · Trustee — since 2021
Voorhees Center Nj Owner Llc
Additional disclosable party — since 2021
Welltower Op Llc
Security-interest holder · Additional disclosable party — since 2021

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1986-02-28
License expires
2027-01-31
CMS overall rating
3 of 5 stars
Health deficiencies
2 at the last standard inspection
Federal fines
$23,520 total
Last standard inspection
2026-05-01
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$333 per day (≈ $10,120/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
90% Medicaid · 6% Medicare · 4% private/other
Occupancy
72% (fiscal year 2023)
Vs. state median
21% below the NJ median of $422/day — full state cost breakdown

Services & coverage

Licensed beds
190
Licensed as
LONG TERM CARE FACILITY SNF/NF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-01Health inspection1 citation
F-0689
J · Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-07
2026-02-19Health inspectionComplaint-triggered1 citation
F-0773
D · No harm foundFrom a complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected 2026-04-03
7 earlier / fire-safety inspections (36 citations)
2025-08-29Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-10-17
2025-05-02Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-07-11
2025-01-13Health inspectionComplaint-triggered9 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-02-21
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-02-21
F-0658
E · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-02-21
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-02-21
F-0687
E · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2025-02-21
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-02-21
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-02-21
F-0806
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2025-02-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-02-21
2023-09-29Health inspection16 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-10-28
F-0582
E · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2023-10-28
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-10-28
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-10-28
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-10-28
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-10-28
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-10-28
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-10-28
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2023-10-28
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-10-28
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2023-10-28
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-10-28
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-10-28
F-0880
J · Immediate jeopardy
Provide and implement an infection prevention and control program.
Corrected 2023-11-30
F-0881
E · No harm found
Implement a program that monitors antibiotic use.
Corrected 2023-10-28
F-0909
E · No harm found
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected 2023-10-28
2026-05-01Fire-safety inspection4 citations
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-08-11
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-08-12
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2026-06-18
K-0923
F · No harm found
Have proper medical gas storage and administration areas.
Corrected 2026-06-18
2025-01-13Fire-safety inspection2 citations
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2025-02-21
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-02-21
2023-09-29Fire-safety inspection3 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-10-28
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-10-28
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-10-28

Federal penalties

2026-05-01Fine$23,520
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 315219.

Quality of care & staffing

How it compares in New Jersey.
Inspection citations, 3 years
38
More than 50% of nursing homes in the state
State median: 38
Federal fines, 3 years
$23,520
More than 73% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
3.6
Higher than 49% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
61%
Higher than 94% of nursing homes in the state
State median: 38%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Jersey average on 9 and worse on 9. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased3.7%8.3%13.5%Better than state
Lose too much weight3.4%4.7%5.1%Better than state
With a catheter inserted and left in their bladder0.1%0.5%0.7%Better than state
With a urinary tract infection0.0%0.7%1.5%Better than state
Have depressive symptoms5.4%12.5%13.5%Better than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury3.1%2.3%3.2%Worse than state
Assessed and appropriately given the pneumococcal vaccine66.6%93.0%93.7%Worse than state
Ability to walk independently worsened2.5%7.3%12.7%Better than state
Received an antianxiety or hypnotic medication24.6%18.8%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine97.5%96.8%95.3%Near state average
With pressure ulcers2.8%5.3%4.5%Better than state
With new or worsened bowel or bladder incontinence16.1%15.2%18.3%Near state average
Received an antipsychotic medication10.7%12.9%15.4%Better than state
Hospitalizations per 1000 long-stay resident days3.141.961.81Worse than state
Outpatient emergency department visits per 1000 long-stay resident days1.591.051.69Worse than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine20.2%79.0%82.3%Worse than state
Newly received an antipsychotic medication1.3%1.1%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine32.0%79.5%80.1%Worse than state
Were rehospitalized after a nursing home admission27.9%24.1%23.4%Worse than state
Had an outpatient emergency department visit8.4%8.1%11.8%Near state average
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
  • K-0353 2 inspections. Inspect, test, and maintain automatic sprinkler systems.
  • F-0755 2 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
  • F-0804 2 inspections. Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
  • F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

What its owners also hold

  • Sms 2021 Trust has an ownership stake on file at 77 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Jersey

  • Licensing: New Jersey Department of Health, Division of Health Facility Survey and Field Operations
  • File a complaint: 800-792-9770 · Online
  • Long-Term Care Ombudsman: 877-582-6995. A free advocate for residents and families.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • West Jersey Hospital, about 2.0 miles. CMS rating 3 of 5.
  • Jefferson Stratford Hospital, about 5.1 miles. CMS rating 2 of 5.
  • Virtua Mount Holly Hospital, about 11 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.3224 ratings on Google
★Marlene Donovan · 2026-06-13 · via Google

“My mother was at Complete Care March 2026 on Evesham road The aides Angelo and Orlando are wonderful Everything else about complete care was horrible Susan Love the manager just kept telling us what she thought we wanted to hear. It took them 3 days to test my Mom for a urinary track infection a hospital can test a elderly person in a couple of hours It’s very sad how our elderly are treated If…”

★Michelle Froll · 2026-04-23 · via Google

“My mother was transferred to this facility from another facility due to neglect and not being taken to her doctor's appointments. Upon arrival her health was pretty frail. I was receiving phone calls from one of the supervisors that she was disrupting the other patients by screaming as she had dementia at that point. She had other residents wandering into her room it was upsetting to her and I was…”

★★★★★Maryann McKenzie · 2026-01-23 · via Google

“So far - excellent check in, attention to all aspects of care and meds, already met with several staff who will be involved with my Son’s care and well being. My son loved lunch and his room mate is very kind, funny and friendly. Tiffany, manager for my son’s section, was kind, efficient, caring, patient and very helpful, especially when I asked for a lot of detail on his meds. I am so relieved. …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 38 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered