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Nursing homeFAID #442

Crestpark Helena

116 NOVEMBER DRIVE, HELENA, AR, 72342

(870) 338-9886

humanservices.arkansas.gov/facilities/crestpark-helena-llc

100 licensed beds

CMS rates Crestpark Helena 5 out of 5 overall. Federal inspectors issued 29 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

116 November Drive

Helena, AR 72342

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Public record summary

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Bed capacity

100

CMS facility ID

045221

Care type

Nursing home

County

Phillips

Facility name

Crestpark Helena

Street address

116 NOVEMBER DRIVE

City / state / ZIP

Helena, AR 72342

Phone

(870) 338-9886

Website

humanservices.arkansas.gov/facilities/crestpark-helena-llc

About this facility — Crestpark Helena

Crestpark Helena is a Medicare/Medicaid-certified skilled nursing facility in Helena, Arkansas. It is licensed for 100 beds — close to the median for skilled nursing facilities in Arkansas (106 beds).

It is one of 2 senior care facilities in Helena and 222 skilled nursing facilities across Arkansas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Crestpark Helena 29 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Crestpark

Ownership type

For profit - Limited Liability company

Registered owners & officers

Belew, Barbara

Indirect owner · Operational control — since 2009

Belew, Llc

Indirect owner · Operational control — since 2009

Dilks, Llc

Indirect owner · Operational control — since 2009

Dilks, Melisha

Indirect owner · Operational control — since 2009

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-01-01

CMS overall rating

5 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-09-05

Nurse staffing

4.6 hours per resident per day

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-09-05Health inspection5 citations

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-10-03

F-0640

B · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-10-03

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-10-03

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-10-03

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-10-03

2024-06-06Health inspection7 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-07-05

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-05

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-07-05

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-07-05

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-07-05

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-05

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-07-05

4 earlier / fire-safety inspections (17 citations)

2023-04-13Health inspection8 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-05-13

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2023-05-13

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-05-13

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-05-13

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2023-05-13

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-05-13

F-0919

D · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2023-05-13

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-05-13

2025-09-05Fire-safety inspection3 citations

K-0521

C · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-10-03

K-0741

F · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-11-25

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-11-25

2024-06-06Fire-safety inspection2 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-07-05

K-0521

C · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-07-10

2023-04-13Fire-safety inspection4 citations

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2023-05-11

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2023-05-11

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-06-08

K-0781

J · Immediate jeopardy

Have restrictions on the use of portable space heaters.

Corrected 2023-05-10

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 045221.

Quality of care & staffing

How it compares in Arkansas.

Inspection citations, 3 years

More than 69% of nursing homes in the state

State median: 22

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.6

Higher than 79% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

17%

Among the lowest of nursing homes in the state

State median: 49%

Resident outcomes

On 17 federal quality measures, this facility does better than the Arkansas average on 9 and worse on 6. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	7.3%	9.1%	13.5%	Better than state
Lose too much weight	7.1%	4.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	8.7%	0.5%	0.7%	Worse than state
With a urinary tract infection	3.2%	1.1%	1.5%	Worse than state
Have depressive symptoms	0.0%	1.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	3.9%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	90.5%	95.1%	93.7%	Near state average
Ability to walk independently worsened	7.8%	9.2%	12.7%	Better than state
Received an antianxiety or hypnotic medication	5.3%	21.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	88.6%	95.3%	95.3%	Near state average
With pressure ulcers	7.7%	4.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	3.0%	12.9%	18.3%	Better than state
Received an antipsychotic medication	7.7%	10.9%	15.4%	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	36.9%	81.9%	82.3%	Worse than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	30.0%	75.9%	80.1%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0521 3 inspections. Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
F-0921 2 inspections. Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

What its owners also hold

Dilks, Llc has an ownership stake on file at 6 nursing homes, averaging 3.7 of 5 on CMS's overall rating.
Belew, Llc has an ownership stake on file at 6 nursing homes, averaging 3.7 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Arkansas

Licensing: Arkansas Department of Human Services, DPSQA, Office of Long Term Care
File a complaint: 800-582-4887 · Online
Adult Protective Services: 800-482-8049. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Helena Regional Medical Center, about 3.3 miles.
Northwest Missississippi Regional Medical Center, about 24 miles. CMS rating 3 of 5.
Quitman Community Hospital, about 28 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Tunica County Health & Rehab, Tunica, about 17 miles. CMS rating 2 of 5.
Crestpark Marianna, L L C, Marianna, about 18 miles. CMS rating 5 of 5.
Clarksdale Nursing Center, Clarksdale, about 25 miles. CMS rating 3 of 5.
Greenbough Health and Rehabilitation Center, Clarksdale, about 25 miles. CMS rating 2 of 5.
Quitman County Health & Rehab, Marks, about 28 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

3.33 ratings on Google

★★★★charlet tucker · 2014-08-26 · via Google
“Visit my Mom often I do not understand why there is one phone. Difficult to communicate at times. The staff works with the family to provide good care. God bless them.................”

★★★★★Johnny Johnston · 2025-01-15 · via Google
“Taking good care of my mom.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 29 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered