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Nursing homeFAID #3567

Crestwood Terrace

13301 SOUTH CENTRAL AVENUE, CRESTWOOD, IL, 60445
(708) 597-5251
crestwoodcare.net
126 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of CRESTWOOD TERRACE
Photo via Google · Crestwood Terrace

Address

13301 South Central Avenue
Crestwood, IL 60445
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Public record summary

What we can show you for free.
Bed capacity
126
CMS facility ID
14E177
Care type
Nursing home
County
Cook
Facility name
Crestwood Terrace
Street address
13301 SOUTH CENTRAL AVENUE
City / state / ZIP
Crestwood, IL 60445
Phone
(708) 597-5251
Website
crestwoodcare.net

About this facility — Crestwood Terrace

Crestwood Terrace is a Medicare/Medicaid-certified skilled nursing facility in Crestwood, Illinois. It is licensed for 126 beds — close to the median for skilled nursing facilities in Illinois (112 beds).

It is one of 5 senior care facilities in Crestwood and 667 skilled nursing facilities across Illinois. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Crestwood Terrace 41 times across 20 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
For profit - Individual

Regulatory standing

Licensed / certified since
1975-04-11
CMS overall rating
3 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-08-23
Nurse staffing
2.3 hours per resident per day

Services & coverage

Licensed beds
126
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily 9:00 AM – 5:00 PM
Compiled from CMS Nursing Home Compare; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-01-09Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-01-23
2025-12-27Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2026-01-19
17 earlier / fire-safety inspections (39 citations)
2025-07-22Health inspectionComplaint-triggered1 citation
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-08-12
2025-04-01Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-04-18
2025-03-23Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-04-08
2024-12-10Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-24
2024-11-15Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-04
2024-10-31Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-11-15
2024-10-10Health inspectionComplaint-triggered2 citations
F-0600
E · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-10-24
F-0757
D · No harm foundFrom a complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-10-24
2024-08-23Health inspectionComplaint-triggered4 citations
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-09-06
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-09-06
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-09-06
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-09-06
2024-05-24Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-06-13
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-06-13
2024-03-15Health inspectionComplaint-triggered2 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-04-07
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-07
2023-11-19Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-12-04
2023-09-15Health inspection2 citations
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-27
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-09-27
2023-08-10Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-08-30
2022-06-30Health inspection7 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-07-18
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-07-18
F-0803
F · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2022-07-18
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2022-07-18
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-07-18
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-07-18
F-0925
F · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2022-07-18
2024-08-23Fire-safety inspection3 citations
E-0007
F · No harm found
Address patient/client population and determine types of services needed.
Corrected 2024-09-12
E-0022
F · No harm found
Establish policies and procedures for sheltering.
Corrected 2024-09-12
E-0032
F · No harm found
Provide primary/alternate means for communication.
Corrected 2024-09-12
2023-09-15Fire-safety inspection1 citation
E-0026
F · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2023-10-20
2022-06-30Fire-safety inspection8 citations
E-0007
F · No harm found
Address patient/client population and determine types of services needed.
Corrected 2022-08-31
E-0022
F · No harm found
Establish policies and procedures for sheltering.
Corrected 2022-08-31
E-0023
F · No harm found
Establish policies and procedures for medical documentation.
Corrected 2022-08-31
E-0024
F · No harm found
Establish policies and procedures for volunteers.
Corrected 2022-08-31
E-0030
F · No harm found
List the names and contact information of those in the facility.
Corrected 2022-08-31
E-0031
F · No harm found
Provide emergency officials' contact information.
Corrected 2022-08-31
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2022-08-31
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2022-08-31

Federal penalties

2024-10-31Medicare payment denial — 80 days
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 14E177.

Visitor reviews

What people say on Google.
3.561 ratings on Google
★Phyllis Smith · 2026-06-27 · via Google

“Good Morning and God bless you always. So I'm reading some of these reviews. I can see some are written by the employees. My experience with this facility didn't meet my expectations. My sister had been at this place for 2 and a half years. It was ok at 1st so I thought. Mind you some of the workers do care. But not all. She has had some good experiences in the beginning. But most of them were bad…”

★★★★★Delmuntz Pearson · 2026-05-06 · via Google

“GREAT STAFF! Keyshia & Jalyn are some amazing people that really take care and care for the residents. Shout-out to the social services staff they really make sure my loved one is taken care of”

★★★★★Doneshia · 2026-04-29 · via Google

“This facility Is amazing! Staff members are attentive and really care. Crestwood has shown my family and I how caring and loving they are for 6yrs!!!! 10/10 Highly recommend”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 41 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered