Nursing homeFAID #951
Crystal Cove Care Center
1445 SUPERIOR AVENUE, NEWPORT BEACH, CA, 92663
(949) 515-3930
96 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare
Public record summary
What we can show you for free.
Bed capacity
96
CMS facility ID
055929
Care type
Nursing home
County
Orange
Facility name
Crystal Cove Care Center
Street address
1445 SUPERIOR AVENUE
City / state / ZIP
Newport Beach, CA 92663
Phone
(949) 515-3930
About this facility — Crystal Cove Care Center
Crystal Cove Care Center is a Medicare/Medicaid-certified skilled nursing facility in Newport Beach, California. It is licensed for 96 beds — close to the median for skilled nursing facilities in California (98 beds).
It is one of 19 senior care facilities in Newport Beach and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Crystal Cove Care Center 107 times across 18 inspections in the last three years, including 10 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Pacs Group
Ownership type
For profit - Limited Liability company
Registered owners & officers
Apt, Frederick
Officer — since 2021
Hancock, Mark
Officer — since 2021
Jergensen, Joshua
Officer — since 2024
Mitchell, John
Officer — since 2021
Murray, Jason
Officer — since 2021
Sisco, Matthew
Managing employee — since 2023
Wolf, Salina
Managing employee — since 2024
Regulatory standing
Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1973-01-01
CMS overall rating
4 of 5 stars
Health deficiencies
24 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-02-24
Nurse staffing
3.9 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$789 per day (≈ $23,990/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
3% Medicaid · 37% Medicare · 61% private/other
Occupancy
91% (fiscal year 2023)
Vs. state median
54% above the CA median of $514/day — full state cost breakdown
Services & coverage
Licensed beds
96
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 10 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-19Health inspectionComplaint-triggered3 citations
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2026-03-03Health inspectionComplaint-triggered1 citation
F-0583
B · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2026-03-10
14 earlier / fire-safety inspections (103 citations)
2025-12-23Health inspectionComplaint-triggered1 citation
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-01-06
2025-10-14Health inspectionComplaint-triggered4 citations
F-0628
B · No harm foundFrom a complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2025-10-30
F-0684
B · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-10-30
F-0755
B · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-10-30
F-0880
B · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-10-30
2025-07-15Health inspectionComplaint-triggered1 citation
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-08-01
2025-06-12Health inspectionComplaint-triggered3 citations
F-0657
B · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-06-30
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-06-30
F-0761
B · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-30
2025-03-13Health inspectionComplaint-triggered1 citation
F-0758
B · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-03-28
2025-02-24Health inspectionComplaint-triggered20 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-03-14
F-0583
B · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2025-03-14
F-0584
B · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-03-14
F-0625
B · No harm foundFrom a complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2025-03-14
F-0657
B · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-03-14
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-14
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-03-14
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-03-14
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-03-14
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-14
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-03-14
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2025-03-14
F-0730
B · No harm foundFrom a complaint
Observe each nurse aide's job performance and give regular training.
Corrected 2025-03-14
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2025-03-14
F-0758
D · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-03-14
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-14
F-0812
D · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-14
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-03-14
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-03-14
F-0908
B · No harm found
Keep all essential equipment working safely.
Corrected 2025-03-14
2024-07-25Health inspectionComplaint-triggered2 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-08-08
F-0790
D · No harm foundFrom a complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2024-08-08
2023-12-07Health inspectionComplaint-triggered1 citation
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-12-30
2023-11-30Health inspectionComplaint-triggered6 citations
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2023-12-29
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-12-29
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-12-29
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2023-12-29
F-0770
D · No harm foundFrom a complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2023-12-29
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-12-29
2023-08-21Health inspectionComplaint-triggered26 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-09-20
F-0553
D · No harm found
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2023-09-20
F-0557
D · No harm foundFrom a complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2023-09-20
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-09-20
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2023-09-20
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-09-20
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2023-09-20
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-09-20
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-09-20
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-20
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-20
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-09-20
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2023-09-20
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-09-20
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2023-09-20
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-09-20
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-09-20
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-09-20
F-0802
D · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2023-09-20
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2023-09-20
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-09-20
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-09-20
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-09-20
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-09-20
F-0881
E · No harm found
Implement a program that monitors antibiotic use.
Corrected 2023-09-20
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2023-09-20
2021-06-08Health inspection12 citations
F-0550
B · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2021-07-02
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-07-02
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2021-07-02
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2021-07-02
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2021-07-02
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2021-07-02
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-07-02
F-0802
D · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2021-07-02
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2021-07-02
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-07-02
F-0814
B · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2021-07-02
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-07-02
2025-02-24Fire-safety inspection6 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2025-03-13
K-0353
C · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-03-13
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-03-13
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-03-13
K-0521
C · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-03-13
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-03-13
2023-08-21Fire-safety inspection14 citations
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2023-10-02
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2023-10-02
K-0225
D · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2023-10-02
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2023-10-02
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-10-02
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-10-02
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-10-02
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-10-02
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-10-02
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-10-02
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-10-02
K-0912
D · No harm found
Have power receptacles that are properly grounded.
Corrected 2023-10-02
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-10-02
K-0919
E · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2023-10-02
2021-06-08Fire-safety inspection6 citations
E-0032
D · No harm found
Provide primary/alternate means for communication.
Corrected 2021-06-17
E-0041
D · No harm found
Implement emergency and standby power systems.
Corrected 2021-06-17
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2021-06-17
K-0343
E · No harm found
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Corrected 2021-06-17
K-0352
F · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2021-06-17
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-06-17
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055929.
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 107 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered