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Nursing homeFAID #13753

Dept of State Hospitals - Metropolitan Snf

11401 SOUTH BLOOMFIELD AVENUE, NORWALK, CA, 90650

(562) 863-7011

www.dsh.ca.gov

102 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of DEPT OF STATE HOSPITALS - METROPOLITAN SNF

Photo via Google · Carlos Villa

Address

11401 South Bloomfield Avenue

Norwalk, CA 90650

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Public record summary

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Bed capacity

102

CMS facility ID

555731

Care type

Nursing home

County

Los Angeles

Facility name

Dept of State Hospitals - Metropolitan Snf

Street address

11401 SOUTH BLOOMFIELD AVENUE

City / state / ZIP

Norwalk, CA 90650

Phone

(562) 863-7011

Website

www.dsh.ca.gov

About this facility — Dept of State Hospitals - Metropolitan Snf

Dept of State Hospitals - Metropolitan Snf is a Medicare/Medicaid-certified skilled nursing facility in Norwalk, California. It is licensed for 102 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 35 senior care facilities in Norwalk and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Dept of State Hospitals - Metropolitan Snf 73 times across 18 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $134,583 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - State

Regulatory standing

Licensed / certified since

1998-08-13

CMS overall rating

2 of 5 stars

Health deficiencies

23 at the last standard inspection

Federal fines

$134,583 total

Last standard inspection

2025-12-08

Nurse staffing

9.8 hours per resident per day

Services & coverage

Licensed beds

102

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-06Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-05-08

2026-03-07Health inspectionComplaint-triggered5 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-03-25

F-0607

L · Immediate jeopardyFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-03-25

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-03-25

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-03-25

F-0943

F · No harm foundFrom a complaint

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2026-03-06

12 earlier / fire-safety inspections (67 citations)

2025-12-08Health inspectionComplaint-triggered15 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-01-12

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-01-12

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-01-12

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-01-12

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-01-12

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-01-12

F-0698

J · Immediate jeopardy

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2026-01-12

F-0726

E · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-01-12

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-12

F-0814

E · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2026-01-12

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2026-01-12

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-02-09

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-01-12

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-12

F-0943

E · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2026-01-12

2025-11-14Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-11-24

F-0940

D · No harm foundFrom a complaint

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Corrected 2025-11-24

2024-12-18Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-01-02

2024-11-08Health inspectionComplaint-triggered9 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-12-05

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-12-05

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-12-05

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-05

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2024-12-05

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2024-12-05

F-0868

F · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-12-05

F-0880

F · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-12-05

F-0945

F · No harm found

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

Corrected 2024-12-05

2024-10-23Health inspectionComplaint-triggered2 citations

F-0552

D · No harm foundFrom a complaint

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-11-12

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-11-12

2024-09-25Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-15

2024-07-02Health inspectionComplaint-triggered1 citation

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-07-22

2024-02-27Health inspectionComplaint-triggered1 citation

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-21

2023-12-01Health inspection15 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-01-09

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-01-09

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-01-09

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-01-09

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-01-09

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-01-09

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-01-09

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-01-09

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-01-09

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-01-09

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-09

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2024-01-09

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-01-09

F-0882

D · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2024-01-09

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-01-09

2025-12-08Fire-safety inspection6 citations

E-0041

C · No harm found

Implement emergency and standby power systems.

Corrected 2025-12-31

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2025-12-30

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-12-23

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2025-12-30

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-12-31

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-12-30

2024-11-08Fire-safety inspection9 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-12-05

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-11-26

K-0300

D · No harm found

Meet other general requirements that are deficient.

Corrected 2024-12-01

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-11-26

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-04

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-12-04

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-12-03

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-11-25

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-11-27

2023-12-01Fire-safety inspection5 citations

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-12-26

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-12-26

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-12-26

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-12-26

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-12-26

Federal penalties

2026-03-07Fine$51,490

2025-12-08Fine$65,521

2024-07-02Fine$17,572

2025-12-08Medicare payment denial — 34 days

Total fines$134,583

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555731.

Visitor reviews

What people say on Google.

3.447 ratings on Google

★★★★★Kim Whitney · 2026-05-07 · via Google
“My daughter has been here for 2.5 yrs. They got her meds good, and she told me this has been the best program yet. She was left overnight, naked in a patio setting at a Merced facility. This facility is excellent because it is run by the State of California. I should know, I once worked at Stockton State Hospital p/t in college. And she can call me. At the other facility near Atwater s…”

★adrian cortez · 2026-06-01 · via Google
“To anyone that has a family member or is committed to any psychiatric hospital make sure you have a Hippa release of information ROI Medical Power of Attorney (Healthcare proxy) And a psychiatric Advance Direct PAD. These will protect your loved one and there rights.. These abusive people who work in these facilities dont care. Have your attorney call if you can get through so they can document a…”

★Travis Anglada · 2026-06-03 · via Google
“I just saw tears on lady Gaga or in her video. This was in Shallows. I hate seeing people cry after a bad decision is made. I ate a pastry that basically had white chocolate in it, and who knows what else. It was better than today's. Except for COVID. I mean, I just got hot from the better one. Maybe both were wrong. Just remember, snickers is better than a high protein candy bar. With that…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 73 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered