Home›Browse›Massachusetts›Malden›Dexter House Healthcare

Nursing homeFAID #5665

Dexter House Healthcare

120 MAIN STREET, MALDEN, MA, 02148

(781) 324-5600

130 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Dexter House HealthCare

Address

120 Main Street

Malden, MA 02148

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Public record summary

What we can show you for free.

Bed capacity

130

CMS facility ID

225137

Care type

Nursing home

County

Middlesex

Facility name

Dexter House Healthcare

Street address

120 MAIN STREET

City / state / ZIP

Malden, MA 02148

Phone

(781) 324-5600

About this facility — Dexter House Healthcare

Dexter House Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Malden, Massachusetts. It is licensed for 130 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 6 senior care facilities in Malden and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Dexter House Healthcare 37 times across 7 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Next Step Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Berdzenishvili, Maya

Operational control · Additional disclosable party — since 2020

Dell'anno, Damian

Officer — since 2017

Next Step Healthcare Llc

Operational control · Additional disclosable party — since 2017

Sauve, Joanne

Operational control · Additional disclosable party — since 2017

Stephan, William

Officer — since 2017

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1967-08-07

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-09-26

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$542 per day (≈ $16,480/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

50% Medicaid · 5% Medicare · 45% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

11% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

130

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-09-26Health inspection9 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2025-10-08

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-10-08

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-10-08

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-10-08

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2025-10-08

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-10-08

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-10-08

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-10-08

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-10-08

2025-09-02Health inspectionComplaint-triggered1 citation

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-08-09

4 earlier / fire-safety inspections (27 citations)

2024-10-02Health inspection8 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-10-16

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-10-16

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-10-16

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-10-16

F-0761

D · No harm found

Corrected 2024-10-16

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2024-10-16

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-16

F-0909

E · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2024-10-16

2023-09-28Health inspection2 citations

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-10-11

F-0908

F · No harm found

Keep all essential equipment working safely.

Corrected 2023-10-11

2025-09-26Fire-safety inspection7 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-12-15

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-12-15

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2025-12-15

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2025-12-15

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-12-15

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-12-15

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-12-15

2024-10-02Fire-safety inspection10 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-11-15

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-11-15

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2024-11-15

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-11-15

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-11-15

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-11-15

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2024-11-15

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-11-15

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-11-15

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-11-15

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225137.

Visitor reviews

What people say on Google.

2.639 ratings on Google

★★★★★Sophia Reaud · 2026-01-13 · via Google
“The staff at Dexter House are truly exceptional—attentive, compassionate, and deeply committed to the well-being of every resident. They take the time to understand each individual’s needs and preferences, providing care that is both skilled and heartfelt. Their kindness, patience, and professionalism create a warm, supportive environment where residents feel respected and safe. Dexter House exemp…”

★Lynn N · 2026-01-11 · via Google
“In the beginning, the staff seemed very caring to help my family member, then a turn of negative events quickly happened. Unfortunately, my family member was in and out of the hospital 5 times consistently in a matter of a 2 months stay at this facility. They were not up to protocol when it came to simple medical standards at repositioning patients along with tube feeds/fluids. My family member wo…”

★★★★★Jennifer McCarthy · 2025-08-12 · via Google
“I have had a family member at Dexter House recently. It may not be the newest building, but the staff was caring and the place was clean. the nurses and aides were responsive, the food wasn't bad, and therapy did a good job. Its good to know that it is there if we need it again”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 37 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered