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Nursing homeFAID #2402

Dolphin Pointe Health Care Center

5355 DOLPHIN POINT BLVD, JACKSONVILLE, FL, 32211

(937) 434-8820

dolphinpointehc.com

146 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of DOLPHIN POINTE HEALTH CARE CENTER

Photo via Google · Dolphin Pointe Health Care

Address

5355 Dolphin Point Blvd

Jacksonville, FL 32211

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Public record summary

What we can show you for free.

Bed capacity

146

CMS facility ID

106135

Care type

Nursing home

County

Duval

Facility name

Dolphin Pointe Health Care Center

Street address

5355 DOLPHIN POINT BLVD

City / state / ZIP

Jacksonville, FL 32211

Phone

(937) 434-8820

Website

dolphinpointehc.com

About this facility — Dolphin Pointe Health Care Center

Dolphin Pointe Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Jacksonville, Florida. It is licensed for 146 beds — above the median for skilled nursing facilities in Florida (120 beds).

It is one of 215 senior care facilities in Jacksonville and 694 skilled nursing facilities across Florida. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Dolphin Pointe Health Care Center 32 times across 6 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Olt Ii, Inc

Direct owner — 40% stake — since 2016

Cleveland, Jeffrey

Indirect owner — 20% stake — since 2016

Dolphin Pointe Medical Investors, Llc I

Direct owner — 20% stake — since 2016

Dolphin Pointe Medical Investors, Llc Ii

Direct owner — 20% stake — since 2016

Dolphin Pointe Medical Investors, Llc Iii

Direct owner — 20% stake — since 2016

Fraser, Geoffrey

Indirect owner · Director · Officer · Operational control — 20% stake — since 2016

Nelson, Sean

Indirect owner — 20% stake — since 2016

Fifth Third Bank

Mortgage holder — since 2017

Kallen, Jason

Additional disclosable party — since 2025

Nelson, Denise

Director · Officer — since 2016

Regulatory standing

Licensed / certified since

2020-03-31

CMS overall rating

3 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-30

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$634 per day (≈ $19,270/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

58% Medicaid · 21% Medicare · 21% private/other

Occupancy

93% (fiscal year 2023)

Vs. state median

55% above the FL median of $408/day — full state cost breakdown

Services & coverage

Licensed beds

146

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-01-30Health inspection5 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2026-03-13

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-03-13

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-03-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-13

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-03-13

2024-02-15Health inspection9 citations

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-03-15

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-03-15

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-03-15

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-03-15

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-15

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-03-15

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-03-15

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-15

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-15

3 earlier / fire-safety inspections (18 citations)

2022-03-24Health inspection5 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-05-03

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-05-03

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-05-03

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2022-05-03

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-05-03

2026-01-30Fire-safety inspection8 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-03-13

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2026-03-13

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-03-13

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-03-13

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2026-03-13

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2026-03-13

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2026-03-13

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-03-13

2024-02-15Fire-safety inspection5 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-03-15

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-03-15

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-03-15

K-0915

E · No harm found

Have proper power supply for life support equipment.

Corrected 2024-03-15

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-03-15

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 106135.

Visitor reviews

What people say on Google.

4.1148 ratings on Google

★★★★★Tania Cabrera · 2026-07-31 · via Google
“I can not say enough excellent things about Dolphin Pointe. My family member had an extended hospital stay and went to Dolphin Pointe for rehab. Their staff is amazing. Everyone cares about the patient taking into account the individual’s needs. From Jason C in Corporate, Jason (facility administrator), Laura (admissions), Alexis (CM), and Amy (SW). There are so many caring staff. First class faci…”

★★★★★Catherine Steckner · 2026-07-08 · via Google
“The Admission staff at Dolphin Pointe are very personable and caring. Sara worked with me to get my Dad accepted so quickly both times that we needed a supportive home for Dad. The entire team is friendly, very engaging and supportive. Sherrie, Lesa and Laura are so sweet with my Dad and they help make a huge difference in our family's life.”

★★★★★Janine Van Aken Lisboa · 2026-06-24 · via Google
“Moved my dad from an undesirable facility and Dolphin Pointe is amazing. Laura Macdonald took care of all the paperwork and made the move easy and RN Stephanie is an angel and you can see she cares goes above and beyond. I am so glad my dad is here now Thank you all staff for making this transition easier on my family and especially my dad.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 32 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered