Home›Browse›California›City of Industry›El Encanto Healthcare Center

Nursing homeFAID #13597

El Encanto Healthcare Center

555 SOUTH EL ENCANTO ROAD, CITY OF INDUSTRY, CA, 91745

(626) 336-1274

www.eehc.org

185 licensed beds

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · India M. Clamp

Address

555 South El Encanto Road

City of Industry, CA 91745

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Public record summary

What we can show you for free.

Bed capacity

185

CMS facility ID

555395

Care type

Nursing home

County

Los Angeles

Facility name

El Encanto Healthcare Center

Street address

555 SOUTH EL ENCANTO ROAD

City / state / ZIP

City of Industry, CA 91745

Phone

(626) 336-1274

Website

www.eehc.org

About this facility — El Encanto Healthcare Center

El Encanto Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in City of Industry, California. It is licensed for 185 beds — well above the median for skilled nursing facilities in California (98 beds).

It is one of 1 senior care facility in City of Industry and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited El Encanto Healthcare Center 44 times across 10 inspections in the last three years, including 7 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Other

Registered owners & officers

Industry Convalescent Hospital

Direct owner — 100% stake — since 1983

Calvo, Kenneth

Operational control · Additional disclosable party — since 2010

Hsieh, Xavier

Additional disclosable party — since 2026

Perez, David

Director — since 2012

Regulatory standing

Licensed / certified since

1989-11-01

CMS overall rating

5 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-06-13

Nurse staffing

5.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$362 per day (≈ $11,000/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

81% Medicaid · 2% Medicare · 17% private/other

Occupancy

21% (fiscal year 2024)

Vs. state median

30% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

185

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-05Health inspectionComplaint-triggered2 citations

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2026-02-16

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-02-16

2025-06-13Health inspection9 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-07-06

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-07-06

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-06

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-07-06

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-07-06

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2025-07-06

F-0732

E · No harm found

Post nurse staffing information every day.

Corrected 2025-07-06

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-07-06

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-07-06

7 earlier / fire-safety inspections (33 citations)

2025-03-26Health inspectionComplaint-triggered2 citations

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-04-10

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-10

2024-06-21Health inspection10 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-07-21

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-07-21

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2024-07-21

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-21

F-0676

E · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2024-07-21

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-07-21

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2024-07-21

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-21

F-0848

E · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2024-07-12

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-21

2024-01-12Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-02-08

2023-07-14Health inspection13 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-08-23

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-23

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-08-23

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-08-23

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-08-23

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2023-08-23

F-0800

E · No harm foundFood safety

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Corrected 2023-08-23

F-0801

E · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2023-08-23

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-08-23

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2023-08-23

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-23

F-0925

D · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2023-08-23

F-0943

D · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2023-08-23

2025-06-13Fire-safety inspection3 citations

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-06

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-07-06

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-07-06

2024-06-21Fire-safety inspection1 citation

K-0343

D · No harm found

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Corrected 2024-07-02

2023-07-14Fire-safety inspection3 citations

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-08-11

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-08-11

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-08-11

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555395.

Visitor reviews

What people say on Google.

3.724 ratings on Google

★★★★★Elsa Gerena · 2025-10-14 · via Google
“My mom was placed at this facility for 5 weeks, towards the end of her life , and she got nothing but exemplary support and care from everyone. I was around almost every other day and the facility was always super clean and I saw a lot of activities going on for the residents that lived there. I live in San Diego and this place was a life saver for our family.”

★★★★★Rick Shellenbaum · 2025-04-18 · via Google
“I was a patient for 7 weeks recovering and rehabbing from a below the knee amputation. As this was my first experience with a Skilled Nursing facility, I was apprehensive at first. I arrived with an open mind and was amazed with the level of care I received. Almost every staff member makes you feel how much they care about the residents. My physical and occupational therapists (Wednesday and Steve…”

★★★★★Julian Chu · 2023-12-04 · via Google
“We're impressed by how much the team cares about their patients and how well they are treated and how great their environment is. My dad was in the process of slowly recovering from a neurological condition that was causing him unable to function properly on his own and was needing a lot of attention to his physical condition and the way they were able to manage his health was amazing. They also …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered