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Nursing homeFAID #5871

Eliot Center for Health and Rehabilitation

168 WEST CENTRAL STREET, NATICK, MA, 01760
(508) 655-1000
eliotrehab.com
114 licensed beds

CMS rates Eliot Center for Health and Rehabilitation 3 out of 5 overall. Federal inspectors issued 46 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of ELIOT CENTER FOR HEALTH AND REHABILITATION
Photo via Google · Eliot Center for Health and Rehabilitation

Address

168 West Central Street
Natick, MA 01760
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Public record summary

What we can show you for free.
Bed capacity
114
CMS facility ID
225516
Care type
Nursing home
County
Middlesex
Facility name
Eliot Center for Health and Rehabilitation
Street address
168 WEST CENTRAL STREET
City / state / ZIP
Natick, MA 01760
Phone
(508) 655-1000
Website
eliotrehab.com

About this facility — Eliot Center for Health and Rehabilitation

Eliot Center for Health and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Natick, Massachusetts. It is licensed for 114 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 4 senior care facilities in Natick and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Eliot Center for Health and Rehabilitation 46 times across 8 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Azure Healthcare
Ownership type
For profit - Limited Liability company

Registered owners & officers

Amnh Llc
Indirect owner · Additional disclosable party — since 2024
Anand, Ajay
Operational control · Additional disclosable party — since 2023
Azure Healthcare Management Ac Llc
Additional disclosable party — since 2023
Baker Tilly Us Llp
Additional disclosable party — since 2025
Bonilla, Carlos-andres
Operational control · Additional disclosable party — since 2025
Broyde, Chaim
Additional disclosable party — since 2024
Centralized Business Services Llc
Additional disclosable party — since 2023
Friedman, Samuel
Additional disclosable party — since 2024
Lieberman, Azriel
Operational control · Additional disclosable party — since 2023
Mandel, Abraham
Additional disclosable party — since 2024
Med-net Compliance Llc
Additional disclosable party — since 2023
Oc Eliot Center
Indirect owner — since 2023
Pc 168 W Central St Llc
Additional disclosable party — since 2024
Schwarcz, Eli
Additional disclosable party — since 2024

Regulatory standing

Licensed / certified since
1990-07-01
CMS overall rating
3 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-04-14
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$313 per day (≈ $9,520/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
39% Medicaid · 5% Medicare · 56% private/other
Occupancy
68% (fiscal year 2023)
Vs. state median
36% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds
114
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-09Health inspectionComplaint-triggered2 citations
F-0740
D · No harm foundFrom a complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2026-07-03
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-07-03
2026-04-21Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-02
6 earlier / fire-safety inspections (43 citations)
2026-04-14Health inspection4 citations
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2026-05-09
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2026-05-09
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2026-05-09
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-05-09
2025-01-21Health inspection13 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-02-13
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-02-13
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-02-13
F-0645
B · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2025-02-13
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-02-13
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-02-13
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-02-13
F-0732
E · No harm found
Post nurse staffing information every day.
Corrected 2025-02-13
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2025-02-13
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-02-13
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2025-02-13
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-02-13
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-02-13
2023-11-21Health inspection12 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-12-19
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-12-19
F-0646
D · No harm found
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2023-12-19
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-12-19
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-12-19
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-12-19
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2023-12-19
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-12-19
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-12-19
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-12-19
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2023-12-19
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2023-12-19
2026-04-14Fire-safety inspection5 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2026-05-28
E-0006
F · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2026-05-28
E-0030
F · No harm found
List the names and contact information of those in the facility.
Corrected 2026-05-28
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2026-05-28
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-05-28
2025-01-21Fire-safety inspection7 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-03-04
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-03-04
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-03-04
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2025-03-04
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-03-04
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-03-04
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2025-03-04
2023-11-21Fire-safety inspection2 citations
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-01-09
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-01-09
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225516.

Quality of care & staffing

How it compares in Massachusetts.
Inspection citations, 3 years
46
More than 64% of nursing homes in the state
State median: 36
Federal fines, 3 years
$0
No federal fines on record
State median: $0
Nurse staffing, hours per resident per day
3.5
Higher than 18% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
46%
Higher than 77% of nursing homes in the state
State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 6 and worse on 13. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased24.7%15.8%13.5%Worse than state
Lose too much weight5.6%5.0%5.1%Worse than state
With a catheter inserted and left in their bladder0.9%0.7%0.7%Worse than state
With a urinary tract infection1.1%1.7%1.5%Better than state
Have depressive symptoms4.8%17.4%13.5%Better than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury3.6%3.4%3.2%Near state average
Assessed and appropriately given the pneumococcal vaccine81.1%92.9%93.7%Worse than state
Ability to walk independently worsened16.7%13.9%12.7%Worse than state
Received an antianxiety or hypnotic medication16.8%19.5%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine79.8%93.5%95.3%Worse than state
With pressure ulcers4.5%4.2%4.5%Near state average
With new or worsened bowel or bladder incontinence28.6%20.4%18.3%Worse than state
Received an antipsychotic medication30.0%21.5%15.4%Worse than state
Hospitalizations per 1000 long-stay resident days1.601.841.81Better than state
Outpatient emergency department visits per 1000 long-stay resident days2.031.451.69Worse than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine70.2%78.9%82.3%Worse than state
Newly received an antipsychotic medication0.8%1.4%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine42.0%78.1%80.1%Worse than state
Were rehospitalized after a nursing home admission30.0%25.7%23.4%Worse than state
Had an outpatient emergency department visit17.4%11.8%11.8%Worse than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0880 3 inspections. Provide and implement an infection prevention and control program.
  • K-0712 3 inspections. Have simulated fire drills held at unexpected times.
  • F-0641 2 inspections. Ensure each resident receives an accurate assessment.
  • F-0657 2 inspections. Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
  • F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
  • F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

What its owners also hold

  • Amnh Llc has an ownership stake on file at 4 nursing homes, averaging 2 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

  • Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
  • File a complaint: 800-462-5540 · Online
  • Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
  • Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Metrowest Medical Center, about 2.1 miles. CMS rating 1 of 5.
  • Beth Israel Deaconess Hospital - Needham, about 7.3 miles. CMS rating 5 of 5.
  • Newton-wellesley Hospital, about 7.5 miles. CMS rating 5 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
3.838 ratings on Google
★★★★★Damaris McLaren Hadayia · 2026-05-21 · via Google

“The care and support I received at Eliot Rehab was nothing short of incredible. I came to Eliot needing very skilled care, which required everything from personal care tasks, to IV meds, wound care, PT, OT and social work services for discharge care coordination and medical insurance process assistance. I’m a mom, in my early 40’s who had an accident which ended me up there from May 25-Dec 25. It…”

★Kristin Manesis · 2026-06-09 · via Google

“I wasn't going to write a review but I see the administrator, who can't respond to emails, gave this place 5 stars so lets be honest here. My mother has been here for 9 months. The communication is awful. Patients answer the phones as the aids are VERY busy on their phones in the activity room. They diagnosed my mom with psych issues that were never a thing until the 1st day she arrived there ~ my…”

★Lorraine Collier · 2026-04-07 · via Google

“Just got my sister out of Eliot and I thank God we were able to move her.. This place was beyond awful. They did nothing for her. When we arrived in the morning she was in the same clothes from the day before. I feel so bad for the patients left there just wondering the halls. Nothing to do all day. The place was disgusting and smelled bad all the time. But most important i never felt like my sis…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered