Nursing homeFAID #12580
Elizabeth Adam Crump Health and Rehab
★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare
Photo via Google · Keith Kellam
Public record summary
What we can show you for free.
Bed capacity
180
CMS facility ID
495299
Care type
Nursing home
County
Henrico
Facility name
Elizabeth Adam Crump Health and Rehab
Street address
3600 MOUNTAIN ROAD
City / state / ZIP
Glen Allen, VA 23060
Phone
(804) 672-8725
Website
About this facility — Elizabeth Adam Crump Health and Rehab
Elizabeth Adam Crump Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Glen Allen, Virginia. It is licensed for 180 beds — well above the median for skilled nursing facilities in Virginia (117 beds).
It is one of 9 senior care facilities in Glen Allen and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Elizabeth Adam Crump Health and Rehab 120 times across 10 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $9,011 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Trio Healthcare
Ownership type
For profit - Corporation
Registered owners & officers
Gl Virginia Holdings Llc
Direct owner — 100% stake — since 2016
Byers, Kenneth
Managing employee — since 2023
Gentry, Boyd
Indirect owner · Officer — since 2016
Rubenstein, David
Indirect owner · Officer — since 2016
Trio Health Care - East, Llc
Indirect owner — since 2019
Trio Healthcare Investors Llc
Indirect owner — since 2016
Trio Healthcare Llc
Indirect owner — since 2019
Regulatory standing
Federal court records
4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1995-03-01
CMS overall rating
1 of 5 stars
Health deficiencies
48 at the last standard inspection
Federal fines
$9,011 total
Last standard inspection
2022-08-18
Nurse staffing
3.5 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$397 per day (≈ $12,070/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
85% Medicaid · 2% Medicare · 13% private/other
Occupancy
80% (fiscal year 2023)
Vs. state median
1% below the VA median of $401/day — full state cost breakdown
Services & coverage
Licensed beds
180
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-26Health inspectionComplaint-triggered5 citations
F-0558
E · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2026-08-04
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-08-04
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-08-04
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-08-04
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-08-04
2025-10-30Health inspectionComplaint-triggered8 citations
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-11-24
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-11-24
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-11-24
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-11-24
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-11-24
F-0757
E · No harm foundFrom a complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2025-11-24
F-0760
E · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-11-24
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-11-24
8 earlier / fire-safety inspections (107 citations)
2024-10-01Health inspectionComplaint-triggered3 citations
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-10-25
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-10-25
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-10-25
2024-01-30Health inspectionComplaint-triggered5 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-03-07
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-03-07
F-0607
E · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-03-07
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-03-07
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-07
2022-08-18Health inspection35 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-09-20
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2022-09-20
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-09-20
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2022-09-20
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2022-09-20
F-0622
E · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2022-09-20
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-09-20
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-09-20
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2022-09-20
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2022-09-20
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2022-09-20
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2022-09-20
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-09-20
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-09-20
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-09-20
F-0678
G · Actual harm
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2022-06-28
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-09-20
F-0686
E · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2022-09-20
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-09-20
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-09-20
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-09-20
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2022-09-20
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2022-09-20
F-0725
E · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2022-09-20
F-0790
D · No harm found
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2022-09-20
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2022-09-20
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2022-09-20
F-0809
D · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2022-09-20
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-09-20
F-0839
D · No harm found
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected 2022-09-20
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2022-09-20
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-09-20
F-0908
E · No harm found
Keep all essential equipment working safely.
Corrected 2022-09-20
F-0925
D · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2022-09-20
F-0947
E · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2022-09-20
2021-03-18Health inspection13 citations
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2021-04-14
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-04-14
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2021-04-14
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-04-14
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2021-04-14
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2021-04-14
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2021-04-14
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2021-04-14
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2021-04-14
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2021-04-14
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-04-14
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2021-04-14
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2021-04-14
2019-06-14Health inspection23 citations
F-0578
E · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2019-07-14
F-0580
E · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2019-07-14
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-07-14
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2019-07-14
F-0608
C · No harm found
Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
Corrected 2019-07-14
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-07-14
F-0638
D · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2019-07-14
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2019-07-14
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2019-07-14
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2019-07-14
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2019-07-14
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2019-07-14
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2019-07-14
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2019-07-14
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2019-07-14
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2019-07-14
F-0725
D · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2019-07-14
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2019-07-14
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2019-07-14
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2019-07-14
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2019-07-14
F-0804
B · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2019-07-14
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2019-07-14
2022-08-18Fire-safety inspection12 citations
E-0009
F · No harm found
Include a process for Emergency Preparedness collaboration.
Corrected 2022-09-20
E-0035
F · No harm found
Provide family notifications of emergency plan.
Corrected 2022-09-20
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2022-09-20
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2022-11-18
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2022-11-18
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-11-18
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2022-11-18
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2022-11-18
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2022-11-18
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2022-11-18
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2022-11-18
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2022-11-18
2021-03-18Fire-safety inspection7 citations
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-07-12
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2021-06-02
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2021-06-02
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2021-06-02
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2021-06-02
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2021-06-02
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2021-06-02
2019-06-14Fire-safety inspection9 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2019-08-30
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2019-08-30
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2019-08-30
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2019-08-30
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2019-08-30
K-0522
E · No harm found
Have an externally vented heating system.
Corrected 2019-08-30
K-0531
E · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2019-08-30
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2019-08-30
K-0911
E · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2019-08-30
Federal penalties
2026-06-26Fine$9,011
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495299.
Visitor reviews
What people say on Google.
3.4★★★★★60 ratings on Google
★★★★Anton · 2026-01-05 · via Google“My 1st impression of Elizabeth Adam Crump nursing home had me on the fence in comparison with it's sister facility Wonder City nursing home because I didn't know anything about it nor did I have a good repore with the staff like I had in Wonder City but as the days passed and the staff got to know me better they Made me feel welcomed and were very helpful in my adjustment, particularly the Admissi…”
★shurine perry · 2025-11-28 · via Google“This place is just awful. My father is in the memory care unit and I wish we did not have to put him there. The smell is just awful, always, they don't turn him like they should, he was never given any type of therapy. They sit the residents in the hallway around the nurses station because they are too lazy and short staffed to monitor all the patients. My father is constantly getting scrapes, cut…”
★★★★★Wayne Hardin · 2024-09-01 · via Google“I am impressed with the concern the staff has for there patients. My mother in law was in this facility for 7 years in the early 2000's. My sister in there now. They both received and my sister is still receiving excellent care. Receiving excellent care for my love ones is very important to me. When I ask questions or just want updates the staff is very informative and thorough. I recommend E. A.…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 120 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered