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Nursing homeFAID #986

Empress Care Center

1299 S. BASCOM AVENUE, SAN JOSE, CA, 95128

(408) 287-0616

67 licensed beds

★★★★★4/5CMS Five-Star overall2/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

1299 S. Bascom Avenue

San Jose, CA 95128

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

056026

Care type

Nursing home

County

Santa Clara

Facility name

Empress Care Center

Street address

1299 S. BASCOM AVENUE

City / state / ZIP

San Jose, CA 95128

Phone

(408) 287-0616

About this facility — Empress Care Center

Empress Care Center is a Medicare/Medicaid-certified skilled nursing facility in San Jose, California. It is licensed for 67 beds — below the median for skilled nursing facilities in California (98 beds).

It is one of 180 senior care facilities in San Jose and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Empress Care Center 68 times across 7 inspections in the last three years, including 7 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Eva Care Group

Ownership type

For profit - Individual

Registered owners & officers

Chen, Jenq

Direct owner — 50% stake — since 2001

Chen, Tze-yun

Direct owner — 50% stake — since 2001

Diebold, Cory

Operational control · Additional disclosable party — since 2022

Padama, John

Director — since 2017

Woods, Norman

Operational control · Additional disclosable party — since 2010

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1969-02-10

CMS overall rating

4 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-04-28

Nurse staffing

4.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$410 per day (≈ $12,460/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

76% Medicaid · 18% Medicare · 6% private/other

Occupancy

71% (fiscal year 2023)

Vs. state median

20% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2025-04-28Health inspection13 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-05-01

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-01

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-05-02

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-05-01

F-0700

F · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2025-05-01

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-05-11

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-05-01

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-05-01

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-04-29

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-28

F-0836

F · No harm found

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Corrected 2025-05-16

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-29

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2025-04-28

2024-10-16Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-10-31

5 earlier / fire-safety inspections (54 citations)

2023-12-22Health inspection13 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-12-21

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2023-12-22

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-12-22

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-12-21

F-0700

E · No harm found

Corrected 2023-12-21

F-0758

D · No harm found

Corrected 2023-12-21

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-12-20

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-12-20

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2023-12-20

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-21

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-12-21

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-12-21

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2023-12-21

2022-09-02Health inspection17 citations

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2022-10-02

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2022-10-02

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2022-10-02

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-10-02

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-10-02

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-10-02

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-10-02

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-10-02

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-10-02

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-10-02

F-0758

D · No harm found

Corrected 2022-10-02

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2022-10-02

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2022-10-02

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-10-02

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2022-10-02

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-10-02

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2022-10-02

2025-04-28Fire-safety inspection7 citations

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2025-05-01

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-30

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-01

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-05-01

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-05-01

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2025-05-01

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-05-01

2023-12-22Fire-safety inspection8 citations

E-0031

D · No harm found

Provide emergency officials' contact information.

Corrected 2024-01-24

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-01-24

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-01-24

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-01-24

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-01-24

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-01-24

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2024-01-24

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-01-24

2022-09-02Fire-safety inspection9 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2022-09-26

E-0023

D · No harm found

Establish policies and procedures for medical documentation.

Corrected 2022-09-26

E-0025

D · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2022-09-26

K-0293

D · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2022-09-26

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-09-26

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-09-26

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2022-09-26

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-09-26

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2022-09-26

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 056026.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 68 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered