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Nursing homeFAID #1677

Encore At Parkside

255 POSSUM PARK ROAD, NEWARK, DE, 19711

(302) 366-0160

encoreparkside.com

110 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Encore at Parkside

Address

255 Possum Park Road

Newark, DE 19711

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Public record summary

What we can show you for free.

Bed capacity

110

CMS facility ID

085021

Care type

Nursing home

County

New Castle

Facility name

Encore At Parkside

Street address

255 POSSUM PARK ROAD

City / state / ZIP

Newark, DE 19711

Phone

(302) 366-0160

Website

encoreparkside.com

About this facility — Encore At Parkside

Encore At Parkside is a Medicare/Medicaid-certified skilled nursing facility in Newark, Delaware. It is licensed for 110 beds — close to the median for skilled nursing facilities in Delaware (110 beds).

It is one of 18 senior care facilities in Newark and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Encore At Parkside 61 times across 10 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $56,814 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1982-03-17

CMS overall rating

2 of 5 stars

Health deficiencies

28 at the last standard inspection

Federal fines

$56,814 total

Last standard inspection

2026-01-12

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$408 per day (≈ $12,400/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

27% Medicaid · 10% Medicare · 63% private/other

Occupancy

72% (fiscal year 2023)

Vs. state median

19% below the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds

110

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-25Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-01-12Health inspection24 citations

F-0553

E · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2026-02-26

F-0557

D · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2026-02-26

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2026-02-26

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-02-26

F-0627

D · No harm found

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2026-02-26

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-02-26

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-02-26

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-02-26

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-11-17

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-02-26

F-0745

D · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2026-02-26

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2026-02-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-26

F-0837

C · No harm found

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Corrected 2026-02-26

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2026-02-26

F-0843

D · No harm found

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

Corrected 2026-02-26

F-0844

D · No harm found

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

Corrected 2026-02-26

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-02-26

F-0881

E · No harm found

Implement a program that monitors antibiotic use.

Corrected 2026-02-26

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2026-02-26

F-0941

D · No harm found

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Corrected 2026-02-26

F-0944

E · No harm found

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2026-02-26

F-0946

E · No harm found

Provide training in compliance and ethics.

Corrected 2026-02-26

F-0949

E · No harm found

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Corrected 2026-02-26

6 earlier / fire-safety inspections (36 citations)

2025-10-29Health inspectionComplaint-triggered3 citations

F-0658

E · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-11-28

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-11-28

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-08-08

2024-11-26Health inspection12 citations

F-0553

D · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2025-01-23

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2025-01-23

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2025-01-23

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-01-23

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-01-23

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-01-23

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-23

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-01-23

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-01-23

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-01-23

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-01-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-01-23

2024-08-28Health inspectionComplaint-triggered5 citations

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-10-07

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-10-07

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-07

F-0944

B · No harm foundFrom a complaint

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2024-10-07

F-0949

E · No harm foundFrom a complaint

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Corrected 2024-10-07

2023-10-19Health inspectionComplaint-triggered9 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-12-06

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-12-06

F-0688

D · No harm foundFrom a complaint

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-12-06

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-12-06

F-0728

D · No harm foundFrom a complaint

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Corrected 2023-12-06

F-0730

D · No harm foundFrom a complaint

Observe each nurse aide's job performance and give regular training.

Corrected 2023-12-06

F-0757

D · No harm foundFrom a complaint

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-12-06

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2023-12-06

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-06

2026-01-12Fire-safety inspection2 citations

K-0225

F · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2026-03-17

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-03-17

2024-11-26Fire-safety inspection5 citations

K-0225

E · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2025-04-01

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-01

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-01

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-04-01

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-04-01

Federal penalties

2026-06-25Fine$16,355

2026-01-12Fine$14,901

2025-10-29Fine$9,110

2024-08-28Fine$16,448

Total fines$56,814

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085021.

Visitor reviews

What people say on Google.

4.195 ratings on Google

★★★★★Cassandra · 2026-02-01 · via Google
“This community sets the standard for senior living. The new leadership team is engaged, responsive, and committed to doing things the right way. The staff is well-trained, kind, and consistently goes above and beyond. Communication has been clear and transparent, and the level of care and attention to detail is evident every day. Grateful for this community.”

★Tracey F · 2026-06-17 · via Google
“Lack of attention to patient hygiene should get this place banned from ever caring for the elderly. My 92 year old father left by ambulance and was admitted to the hospital in critical condition with sepsis from a shamefully cared for foley catheter.”

★Linda Jaeger · 2026-02-21 · via Google
“They ignore the patients in short term rehab. My aunt was left in the same clothes for at least 3 days. When she became mentally altered, they told me for a week that they were going to test for a UTI, at one point even telling me a sample was to the lab, but when I arrived in person from out of state I was informed by the doctor that the test had never even been ordered despite the fact that he w…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 61 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered