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Nursing homeFAID #4059

Evergreen Crossing and the Lofts

5404 GEORGETOWN ROAD, INDIANAPOLIS, IN, 46254

(317) 291-5404

communicarehealth.com/location/evergreen-crossing-loft/?utm_source=google&utm_medium=organic&utm_campaign=GMB&utm_term=CC96

109 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of EVERGREEN CROSSING AND THE LOFTS

Photo via Google · Alyssa Neuhauser

Address

5404 Georgetown Road

Indianapolis, IN 46254

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Public record summary

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Bed capacity

109

CMS facility ID

155826

Care type

Nursing home

County

Marion

Facility name

Evergreen Crossing and the Lofts

Street address

5404 GEORGETOWN ROAD

City / state / ZIP

Indianapolis, IN 46254

Phone

(317) 291-5404

Website

communicarehealth.com/location/evergreen-crossing-loft/?utm_source=google&utm_medium=organic&utm_campaign=GMB&utm_term=CC96

About this facility — Evergreen Crossing and the Lofts

Evergreen Crossing and the Lofts is a Medicare/Medicaid-certified skilled nursing facility in Indianapolis, Indiana. It is licensed for 109 beds — above the median for skilled nursing facilities in Indiana (92 beds).

It is one of 155 senior care facilities in Indianapolis and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Evergreen Crossing and the Lofts 49 times across 14 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Communicare Health

Ownership type

For profit - Corporation

Registered owners & officers

Hancock Regional Hospital

Direct owner — 100% stake — since 2018

Bond, Maria

Trustee — since 2021

Clark, Timothy

Trustee — since 2015

Daugherty, Joshua

Trustee — since 2020

Felker, Dean

Trustee — since 2015

Georgetown Mgt Co Llc

Operational control · Additional disclosable party — since 2017

Joyner, Sara

Trustee — since 2022

Long, Steven

Operational control — since 2018

Mustaklem, Marwan

Operational control · Additional disclosable party — since 2022

Odenthal, Richard

Operational control — since 2017

Omega Healthcare Investors Inc

Additional disclosable party — since 2017

Omg In Mstr Lsco Llc

Additional disclosable party — since 2025

Spall, Amanda

Operational control · Additional disclosable party — since 2015

Willard, Lacey

Trustee — since 2022

Wilson, Roy

Trustee — since 2015

Regulatory standing

Federal court records

17 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2014-12-11

CMS overall rating

2 of 5 stars

Health deficiencies

18 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-04-17

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$662 per day (≈ $20,120/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 5% Medicare · 15% private/other

Occupancy

88% (fiscal year 2024)

Vs. state median

77% above the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

109

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-04-17Health inspection7 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2026-05-22

F-0628

D · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-05-22

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-05-22

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-05-22

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2026-05-22

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-05-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-22

2026-02-02Health inspectionComplaint-triggered2 citations

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

11 earlier / fire-safety inspections (40 citations)

2025-12-31Health inspectionComplaint-triggered2 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-02-06

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-02-06

2025-11-14Health inspectionComplaint-triggered2 citations

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2025-08-11Health inspectionComplaint-triggered5 citations

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-09-30

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-09-30

F-0812

D · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-30

F-0921

E · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-09-30

F-0925

E · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-09-30

2025-02-28Health inspection6 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-25

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-25

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-25

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-03-25

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-03-25

F-0761

D · No harm found

Corrected 2025-03-25

2024-11-15Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-23

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-23

2024-03-06Health inspectionComplaint-triggered1 citation

F-0661

D · No harm foundFrom a complaint

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2024-03-11

2024-02-07Health inspectionComplaint-triggered1 citation

F-0585

D · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-02-28

2023-12-15Health inspectionComplaint-triggered5 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-01-16

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-01-16

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-01-16

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-01-16

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-16

2026-04-17Fire-safety inspection9 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2026-05-29

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2026-05-29

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2026-05-29

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-05-29

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-05-29

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-05-29

K-0754

E · No harm found

Provide properly sized and located linen or trash receptacles.

Corrected 2026-05-29

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-05-29

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2026-05-29

2025-02-28Fire-safety inspection6 citations

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-04-09

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-18

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-02

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-04-07

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-15

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-04-09

2023-12-15Fire-safety inspection1 citation

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-01-25

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155826.

Visitor reviews

What people say on Google.

3.586 ratings on Google

★James Lawson · 2026-07-19 · via Google
“In here only 6 weeks bedsores from being left laying in feces and then not cleaned properly when someone finally comes to help. 2 missed appointments from wrong transport being arranged. Bandages that are supposed to be changed daily left unchanged for a week or more , atleast 5 hours of haemodialysis missed. Medication that is only effective during a certain time frame is never given during that …”

★★★★★Jon B. McWilliams · 2024-10-14 · via Google
“I'm in here for rehab,it's going to be a slow and long recovery for me, I have to learn how to walk again, and the Nurse are really Nice, And helpful, and all the staff are too, and the P.T. people are very nice, and take good care of you. And the food is good,, and I'm in a room by myself, it's roomy, and the windows open up to let fresh air in, and there's, furniture to put your clothes into, …”

★Paul Gradall · 2026-06-24 · via Google
“3rd day here by far the worst rehab facility the food isn't meant for human consumption I will post pictures to prove my point the staff is rude and unwelcoming . Practically have to beg for meds . The first day I was here I was just dumped on my bed literally with not one person to greet me although did have a fee uninvited guests show up well before any staff decided to see who I was . Did the …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered