Home›Browse›Massachusetts›Fall River›Fall River Healthcare

Nursing homeFAID #5955

Fall River Healthcare

1748 HIGHLAND AVENUE, FALL RIVER, MA, 02720

(508) 730-1070

www.nextstephc.com

176 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Photo via Google · Fall River HealthCare

Address

1748 Highland Avenue

Fall River, MA 02720

Get directions

Map facilities in this area

All facilities in Fall River

Public record summary

What we can show you for free.

Bed capacity

176

CMS facility ID

225723

Care type

Nursing home

County

Bristol

Facility name

Fall River Healthcare

Street address

1748 HIGHLAND AVENUE

City / state / ZIP

Fall River, MA 02720

Phone

(508) 730-1070

Website

www.nextstephc.com

About this facility — Fall River Healthcare

Fall River Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Fall River, Massachusetts. It is licensed for 176 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 18 senior care facilities in Fall River and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Fall River Healthcare 65 times across 14 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $385,062 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Next Step Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Next Step Ma Master Subtenant, Llc

Direct owner — 100% stake — since 2017

Dell'anno, Damian

Indirect owner · Officer — since 2017

Marios, Paul

Operational control · Additional disclosable party — since 2024

Next Step Healthcare Llc

Operational control · Additional disclosable party — since 2017

Stephan, William

Indirect owner · Officer — since 2017

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1997-02-27

CMS overall rating

1 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

$385,062 total

Last standard inspection

2025-12-22

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$621 per day (≈ $18,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

46% Medicaid · 5% Medicare · 50% private/other

Occupancy

79% (fiscal year 2023)

Vs. state median

27% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

176

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-29Health inspectionComplaint-triggered2 citations

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-07-13

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-07-13

2026-02-09Health inspectionComplaint-triggered1 citation

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2026-03-04

12 earlier / fire-safety inspections (62 citations)

2025-12-22Health inspection11 citations

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-01-26

F-0567

E · No harm found

Honor the resident's right to manage his or her financial affairs.

Corrected 2026-01-26

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-01-26

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-01-26

F-0692

E · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-01-26

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-01-26

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-01-26

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-01-26

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-01-26

F-0865

E · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-01-26

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-26

2025-07-28Health inspection6 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2025-08-15

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-08-15

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-08-15

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2025-08-15

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-08-15

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-08-15

2025-03-31Health inspectionComplaint-triggered1 citation

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-03-21

2025-02-27Health inspectionComplaint-triggered2 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-03-10

F-0607

G · Actual harmFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-03-10

2025-02-05Health inspection25 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-03-10

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-03-10

F-0600

H · Actual harm

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-03-10

F-0607

H · Actual harm

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-03-10

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-03-10

F-0610

H · Actual harm

Respond appropriately to all alleged violations.

Corrected 2025-03-10

F-0623

C · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-03-10

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-03-10

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-03-10

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-03-10

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-10

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-03-10

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2025-03-10

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2025-03-10

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-10

F-0699

E · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-03-10

F-0712

E · No harm found

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Corrected 2025-03-10

F-0740

H · Actual harm

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2025-03-10

F-0745

H · Actual harm

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2025-03-10

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-03-10

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-10

F-0838

D · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2025-03-10

F-0847

E · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2025-03-10

F-0868

E · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2025-03-10

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-10

2024-12-12Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-13

2024-05-14Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-05-17

2024-04-09Health inspectionComplaint-triggered2 citations

F-0568

D · No harm foundFrom a complaint

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Corrected 2024-05-03

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-05-03

2024-02-27Health inspectionComplaint-triggered2 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-02-28

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-02-28

2025-12-22Fire-safety inspection2 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-01-21

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2026-01-21

2025-07-28Fire-safety inspection5 citations

K-0311

D · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-09-05

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-09-05

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-09-05

K-0541

D · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2025-09-05

K-0711

C · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-09-05

2025-02-05Fire-safety inspection4 citations

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-02-21

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-02-21

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2025-02-21

K-0911

F · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2025-02-21

Federal penalties

2025-03-31Fine$14,905

2025-02-05Fine$197,905

2024-05-14Fine$157,160

2024-02-27Fine$15,092

Total fines$385,062

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225723.

Visitor reviews

What people say on Google.

2.253 ratings on Google

★Veronica Capello · 2026-07-02 · via Google
“Truly feel sorry for anyone sending their families here…my mother was recently on the first floor and man, it is like a drug detox. Patients smoking pot outside right outside of the facility when coming into the building during evening hours is astronomical. Multiple complaints to the administration and director of nursing with nothing done in return. This place is solely ran off of money!!!! Not …”

★Amy Vincent · 2025-10-19 · via Google
“If I could give this awful place negative stars I would. So instead, I leave a truthful and scathing review. The staff are woefully inept at looking around and ascertaining patients needs and wants. It is utterly filthy and smelly. Yes. I realize even the best of nursing homes/ rehabilitation centers have the all common patient odor. This goes beyond that! Way beyond that. The staff are rude, inco…”

★★★★Beth Lacourse · 2025-11-30 · via Google
“My mom was taken care of better here than any other nursing home/rehab she has ever been in before. The staff was very caring, thorough, and communicative with us. The only downside is the rooms are very small with no chair for visitors.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered