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Nursing homeFAID #14352

Five Points of Pflugerville

521 South Heatherwilde Boulevard, PFLUGERVILLE, TX, 78660

(512) 670-5800

111 licensed beds

CMS rates Five Points of Pflugerville 1 out of 5 overall. Federal inspectors issued 46 citations across 19 inspections in the last three years, with $46,822 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Pflugerville HealthCare Center | Nursing Home

Address

521 South Heatherwilde Boulevard

Pflugerville, TX 78660

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Public record summary

What we can show you for free.

Bed capacity

111

CMS facility ID

675913

Care type

Nursing home

County

Travis

Facility name

Five Points of Pflugerville

Street address

521 South Heatherwilde Boulevard

City / state / ZIP

Pflugerville, TX 78660

Phone

(512) 670-5800

Website

fivepointspflugerville.com

About this facility — Five Points of Pflugerville

Five Points of Pflugerville is a Medicare/Medicaid-certified skilled nursing facility in Pflugerville, Texas. It is licensed for 111 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 12 senior care facilities in Pflugerville and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Creative Solutions in Healthcare, a group of 150 facilities on this site.

Federal inspectors have cited Five Points of Pflugerville 46 times across 19 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $46,822 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Creative Solutions In Healthcare

Ownership type

Government - Hospital district

Registered owners & officers

Guadalupe County Hospital Board

Direct owner — 100% stake — since 2017

Bankhead, Bryan

Additional disclosable party — since 2025

Blake, Gary

Operational control · Additional disclosable party — since 2023

Blake, Malisa

Operational control · Additional disclosable party — since 2023

Colvin, Jim

Governing body — since 2025

Gann, Kody

Governing body · Officer — since 2021

Huggins, Linda

Director — since 2025

Isaiah-bermudez, Beverly

Governing body — since 2026

Major, Dolores

Governing body — since 2025

Pflugerville I Enterprises, L.l.c.

Operational control · Additional disclosable party — since 2023

Ramirez, Louis

Governing body — since 2025

Reyes, James

Governing body — since 2025

Sugunan, Binu

Additional disclosable party — since 2025

Vickers, Bree

Governing body — since 2026

Wallace, Penny

Governing body — since 2026

Willig, Zachary

Director — since 2025

Regulatory standing

Federal court records

4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2002-05-14

CMS overall rating

1 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

$46,822 total

Last standard inspection

2026-05-15

Nurse staffing

3.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$615 per day (≈ $18,700/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

56% Medicaid · 5% Medicare · 39% private/other

Occupancy

67% (fiscal year 2023)

Vs. state median

122% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

111

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-24Health inspectionComplaint-triggered1 citation

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2026-07-25

2026-05-15Health inspection11 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-05-16

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-05-16

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-05-16

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-05-16

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2026-05-16

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-05-16

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-05-16

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-05-16

F-0805

D · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2026-05-16

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-16

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-16

15 earlier / fire-safety inspections (34 citations)

2026-01-06Health inspectionComplaint-triggered1 citation

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-01-07

2025-11-24Health inspectionComplaint-triggered1 citation

F-0812

E · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-11-25

2025-06-05Health inspectionComplaint-triggered1 citation

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-06

2025-04-17Health inspectionComplaint-triggered1 citation

F-0622

D · No harm foundFrom a complaint

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2025-05-01

2025-03-19Health inspection10 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-03-20

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-20

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-20

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-03-20

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2025-03-20

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-20

F-0761

D · No harm found

Corrected 2025-03-20

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2025-03-20

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-20

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-20

2025-01-28Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-01-29

2024-12-31Health inspectionComplaint-triggered2 citations

F-0684

K · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-05

F-0689

K · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-05

2024-10-23Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-10-24

2024-05-29Health inspectionComplaint-triggered1 citation

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-30

2024-04-18Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-19

2024-03-01Health inspectionComplaint-triggered1 citation

F-0644

D · No harm foundFrom a complaint

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-03-08

2024-02-09Health inspectionComplaint-triggered5 citations

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2024-03-04

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-04

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-03-04

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-04

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-04

2023-11-18Health inspectionComplaint-triggered1 citation

F-0697

G · Actual harmFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-11-19

2026-05-15Fire-safety inspection3 citations

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-05-16

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-05-16

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-05-16

2024-02-09Fire-safety inspection4 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-03-04

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-03-04

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-03-04

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-03-04

Federal penalties

2024-12-31Fine$17,091

2024-05-29Fine$418

2024-04-18Fine$12,222

Total fines$46,822

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675913.

Quality of care & staffing

How it compares in Texas.

Inspection citations, 3 years

More than 75% of nursing homes in the state

State median: 33

Federal fines, 3 years

$46,822

More than 74% of nursing homes in the state

State median: $15,642

Nurse staffing, hours per resident per day

3.1

Higher than 25% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

54%

Higher than 61% of nursing homes in the state

State median: 50%

Resident outcomes

On 21 federal quality measures, this facility does better than the Texas average on 9 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	11.4%	15.8%	13.5%	Better than state
Lose too much weight	4.4%	2.9%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	1.4%	0.8%	1.5%	Worse than state
Have depressive symptoms	1.2%	2.3%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	6.2%	3.2%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	99.4%	96.4%	93.7%	Near state average
Ability to walk independently worsened	6.5%	12.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	9.6%	17.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	97.0%	95.3%	Near state average
With pressure ulcers	2.1%	3.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	15.1%	12.5%	18.3%	Worse than state
Received an antipsychotic medication	15.2%	9.8%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.62	2.05	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	2.66	1.97	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	93.0%	88.7%	82.3%	Near state average
Newly received an antipsychotic medication	1.9%	1.4%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	79.5%	85.4%	80.1%	Near state average
Were rehospitalized after a nursing home admission	12.2%	25.5%	23.4%	Better than state
Had an outpatient emergency department visit	14.5%	12.2%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 5 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0812 4 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0641 2 inspections. Ensure each resident receives an accurate assessment.
F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

What its owners also hold

Guadalupe County Hospital Board has an ownership stake on file at 27 nursing homes, averaging 2.2 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

Licensing: Texas Health and Human Services
File a complaint: 800-458-9858 · Online
Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Baylor Scott & White Medical Center Pflugerville, about 2.5 miles. CMS rating 4 of 5.
North Austin Medical Center, about 5.4 miles. CMS rating 3 of 5.
Round Rock Medical Center, about 5.8 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Pflugerville Nursing and Rehabilitation Center, Pflugerville, about 1.1 miles. CMS rating 4 of 5.
Trinity Care Center, Round Rock, about 4.2 miles. CMS rating 3 of 5.
Falcon Ridge Rehabilitation, Hutto, about 5.0 miles. CMS rating 2 of 5.
San Gabriel Rehabilitation and Care Center, Round Rock, about 5.1 miles. CMS rating 2 of 5.
Avir At Park Bend, Austin, about 5.4 miles. CMS rating 2 of 5.

Visitor reviews

What people say on Google.

3.665 ratings on Google

★★★★★Mayra Hernandez · 2025-08-11 · via Google
“My mother has been at 5 points for 2 yrs and there is nothing but praise for Mona Lisa and the administration, nursing staff and director, aides, physical therapist, activity director and what would I do without the guidance and assistance of Angie the social worker. I highly recommend this facility and have.peace.of mind that my mom's being cared for as we did at home. We as family members shoul…”

★★★★★Cynthia Roden · 2025-06-26 · via Google
“My aunt has been a resident there for almost 3 months and she is getting good care. The CNAs, Blessing, Ego and Gaga love on her! Michel, the charge nurse and other nursing staff treat her with kindness and compassion. My aunt gets her baths 3X a week and they take care of her hygiene needs. PT/OT is good. The facility is clean.”

★★★★Jennifer Weiss · 2025-06-11 · via Google
“I also want to make sure the reasoning for the four star review. The reason it’s not a five star is because of every negative thing I listed below that my daughter went through. I wanted to write this review because I feel that it’s necessary to speak about the experience my daughter had while at the Five Points of Pflugerville. First off, her admission was supposed to happen on 1/24/2025 but du…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered