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Nursing homeFAID #12437

Friendship Health and Rehab Center

327 HERSHBERGER RD NW, ROANOKE, VA, 24012

(540) 265-2100

www.friendship.us/?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=friendship-retirement-community

253 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of FRIENDSHIP HEALTH AND REHAB CENTER

Photo via Google · Friendship Health & Rehab Center North

Address

327 Hershberger Rd Nw

Roanoke, VA 24012

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Public record summary

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Bed capacity

253

CMS facility ID

495092

Care type

Nursing home

County

Roanoke City

Facility name

Friendship Health and Rehab Center

Street address

327 HERSHBERGER RD NW

City / state / ZIP

Roanoke, VA 24012

Phone

(540) 265-2100

Website

www.friendship.us/?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=friendship-retirement-community

About this facility — Friendship Health and Rehab Center

Friendship Health and Rehab Center is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 253 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Friendship Health and Rehab Center 33 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Bishop, Nathaniel

Director — since 2021

Combs, Glen

Director — since 2000

Feinour, Edwin

Director — since 1990

Friendship Foundation Inc

Operational control — since 1987

Grove, Lucian

Director — since 1999

Hoff, Joseph

Officer — since 2017

Johnson, Cynda

Director — since 2011

Lawson, Robert

Director — since 2007

Mitchell, Cynthia

Officer — since 2016

Oelschlager, Kathryn

Director — since 2011

Sandel, Robert

Director — since 2007

Shannon, Charles

Officer · Operational control — since 2004

Williamson, John

Director — since 2021

Regulatory standing

Licensed / certified since

1974-08-01

CMS overall rating

4 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-10-29

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$407 per day (≈ $12,370/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 8% Medicare · 25% private/other

Occupancy

93% (fiscal year 2024)

Vs. state median

1% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

253

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2024-10-29Health inspection5 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-12-11

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-12-11

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-11

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-12-11

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2024-12-11

2022-03-10Health inspection5 citations

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-04-20

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-04-20

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-04-20

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-04-20

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-04-20

4 earlier / fire-safety inspections (23 citations)

2021-06-17Health inspection7 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2021-07-28

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2021-07-28

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2021-07-28

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-07-28

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2021-07-28

F-0761

D · No harm found

Corrected 2021-07-28

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-07-28

2024-10-29Fire-safety inspection1 citation

K-0932

D · No harm found

Meet other general requirements.

Corrected 2025-03-12

2022-03-10Fire-safety inspection7 citations

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2022-05-27

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2022-05-27

K-0325

D · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2022-05-27

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-05-27

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-05-27

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-05-27

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-05-27

2021-06-17Fire-safety inspection8 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2021-08-13

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2021-08-13

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2021-08-13

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2021-08-13

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2021-08-13

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-08-13

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-08-13

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-08-13

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495092.

Visitor reviews

What people say on Google.

3.835 ratings on Google

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 33 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered