Frontier Valley Independent and Assisted Living

★Tommy DePaul · 2026-07-03 · via Google

“I've lived here since August, 2025. With the exception of the food service personnel (and the chef is to be commended) the staff are uniformly surly, unfriendly, and unhelpful (this is supposed to be "assisted living" after all.) They routinely ignore requests for services (a complaint about a broken toilet took 2 weeks to address; one about a broken TV was completely ignored.) The billing clerk c…”

★Barry Fowler · 2026-06-04 · via Google

“I'm utterly appalled by the living standards here. Crappy furntiure and furnishings, and residents report bed bugs, cockroaches and animal faecal matter. I have already made a report to the the HEalth Services department.”

★Sergio A. Bernardino Magadan · 2025-05-28 · via Google

“I have never been treated with such disrespect in my life as I was by Stephanie and another staff member—Tash or Tosh (not sure of the exact name). Stephanie, who is supposedly the director of the facility, was extremely unprofessional and rude. All I asked for was a simple letter of denial, and instead of helping or explaining anything, she hung up on me. The way I was spoken to was completely un…”