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Nursing homeFAID #12543

Galax Health and Rehab

836 GLENDALE RD, GALAX, VA, 24333

(276) 236-9991

www.galaxrehab.com

120 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

836 Glendale Rd

Galax, VA 24333

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

495250

Care type

Nursing home

County

Galax City

Facility name

Galax Health and Rehab

Street address

836 GLENDALE RD

City / state / ZIP

Galax, VA 24333

Phone

(276) 236-9991

Website

www.galaxrehab.com

About this facility — Galax Health and Rehab

Galax Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Galax, Virginia. It is licensed for 120 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 3 senior care facilities in Galax and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Galax Health and Rehab 58 times across 10 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $13,627 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Trio Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Gl Virginia Holdings Llc

Direct owner — 100% stake — since 2016

Gentry, Boyd

Indirect owner · Officer — since 2016

Rubenstein, David

Indirect owner · Officer — since 2016

Trio Health Care - East, Llc

Indirect owner — since 2019

Trio Healthcare Investors Llc

Indirect owner — since 2016

Trio Healthcare Llc

Indirect owner — since 2019

Viers, Robert

Managing employee — since 2019

Regulatory standing

Federal court records

4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1991-08-01

CMS overall rating

2 of 5 stars

Health deficiencies

23 at the last standard inspection

Federal fines

$13,627 total

Last standard inspection

2023-11-16

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$349 per day (≈ $10,610/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

76% Medicaid · 5% Medicare · 19% private/other

Occupancy

73% (fiscal year 2023)

Vs. state median

13% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:00 AM – 5:00 PM · Tuesday: 8:00 AM – 5:00 PM · Wednesday: 8:00 AM – 5:00 PM · Thursday: 8:00 AM – 5:00 PM · Friday: 8:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2024-11-21Health inspectionComplaint-triggered2 citations

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2025-01-23

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-23

2024-06-17Health inspectionComplaint-triggered2 citations

F-0687

D · No harm foundFrom a complaint

Provide appropriate foot care.

Corrected 2024-08-19

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-08-19

6 earlier / fire-safety inspections (54 citations)

2023-11-16Health inspectionComplaint-triggered26 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-12-27

F-0563

D · No harm foundFrom a complaint

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Corrected 2023-12-27

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-12-27

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-12-27

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2023-12-27

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-12-27

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2023-12-27

F-0624

D · No harm foundFrom a complaint

Prepare residents for a safe transfer or discharge from the nursing home.

Corrected 2023-12-27

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-12-27

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-12-27

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-12-27

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-12-27

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-12-27

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-27

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2023-12-27

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-12-27

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-12-27

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-12-27

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-12-27

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-12-27

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-27

F-0838

C · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2023-12-27

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-12-27

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-12-27

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-12-27

F-0947

E · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2023-12-27

2023-10-06Health inspectionComplaint-triggered1 citation

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-12-04

2021-12-16Health inspection3 citations

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2021-12-31

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-01-06

F-0886

D · No harm found

Perform COVID19 testing on residents and staff.

Corrected 2021-12-31

2018-09-13Health inspection6 citations

F-0557

D · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2018-10-12

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2018-10-12

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2018-10-12

F-0758

D · No harm found

Corrected 2018-10-12

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2018-10-12

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2018-10-12

2023-11-16Fire-safety inspection9 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2023-12-27

E-0006

D · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2023-12-27

E-0013

D · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2023-12-27

E-0029

D · No harm found

Develop a communication plan.

Corrected 2023-12-27

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2023-12-27

E-0031

D · No harm found

Provide emergency officials' contact information.

Corrected 2023-12-27

E-0036

D · No harm found

Establish emergency prep training and testing.

Corrected 2023-12-27

E-0037

D · No harm found

Establish staff and initial training requirements.

Corrected 2023-12-27

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2023-12-27

2021-12-16Fire-safety inspection9 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2022-02-08

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-02-08

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-02-08

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-02-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-02-08

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-05-12

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-02-08

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-05-12

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-05-12

Federal penalties

2024-11-21Fine$13,627

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495250.

Visitor reviews

What people say on Google.

3.324 ratings on Google

★★★★★Kirsten Beverly · 2026-02-24 · via Google
“My poppow was in a different facility before he came here. When he was at the other facility he was so out of it,and slept a awful lot. He hasn't even been here a week,and ive seen so much improvement in him,hes up and aware and alert. The nurses ive came in contact with are all so very helping and caring towards him. The facility is clean and my poppow has been clean and in different outfits. Can…”

★★★★★Michelle Testerman · 2024-02-20 · via Google
“I visited a friend at this facility and I was absolutely shocked, amazed, and impressed. This place was a complete 360 turn around from what I saw a few years ago. The room was very clean. His tray of food actually looked edible. The CNA's were on the halls working and not sitting at the desk on their phones. Everyone was very nice. My friend said he was very pleased with his care and happy there…”

★Rick Johnson · 2024-10-26 · via Google
“Galax health and rehab I'll give him this much the place is clean. I've been here approximately two weeks, I have yet to get a hot meal. Don't get me started on the portion size of the meals, my 2-year-old grandson could eat more than that. The staff that I deal with on a day-to-day basis is so understaffed. When you push the call button for the nurse,sometimes they come right away sometimes they …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 58 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered