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Nursing homeFAID #8980

Glenflora

5701 FAYETTEVILLE ROAD, LUMBERTON, NC, 28360
(910) 739-2821
52 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

5701 Fayetteville Road
Lumberton, NC 28360
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Public record summary

What we can show you for free.
Bed capacity
52
CMS facility ID
345194
Care type
Nursing home
County
Robeson
Facility name
Glenflora
Street address
5701 FAYETTEVILLE ROAD
City / state / ZIP
Lumberton, NC 28360
Phone
(910) 739-2821

About this facility — Glenflora

Glenflora is a Medicare/Medicaid-certified skilled nursing facility in Lumberton, North Carolina. It is licensed for 52 beds — below the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 18 senior care facilities in Lumberton and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Glenflora 8 times across 8 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $14,689 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Randall Kropp
Parent company
Lutheran Services Carolinas
Ownership type
Non profit - Corporation

Registered owners & officers

Glenflora
Operational control · Additional disclosable party — since 2009
Goins, Ted
Governing body · Operational control · Trustee — since 2013
Herman, Richard
Governing body · Trustee — since 2021
Kropp, Randall
Director — since 2015
Locklear, Austin
Operational control · Additional disclosable party — since 2019
Locklear, Charlene
Operational control · Additional disclosable party — since 2023
Lsa Management Inc.
Operational control · Additional disclosable party — since 2013
Lutheran Services for the Aging, Inc.
Indirect owner · Operational control · Trustee · Additional disclosable party — since 2013
Maddry, Karen
Governing body · Officer — since 1982
Nelson, Douglas
Governing body — since 2022
Nickerson, Kirby
Officer · Additional disclosable party — since 2012
Smith, Kesha
Director · Operational control · Additional disclosable party — since 2003

Regulatory standing

Licensed / certified since
1979-06-11
CMS overall rating
4 of 5 stars
Health deficiencies
2 at the last standard inspection
Federal fines
$14,689 total
Last standard inspection
2026-02-12
Nurse staffing
4.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$404 per day (≈ $12,280/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
64% Medicaid · 7% Medicare · 29% private/other
Occupancy
77% (fiscal year 2023)
Vs. state median
8% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
52
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-05-28Health inspectionComplaint-triggered1 citation
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-05-01
2026-02-12Health inspection1 citation
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-23
4 earlier / fire-safety inspections (6 citations)
2023-12-04Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-11-02
2023-08-24Health inspection1 citation
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2023-09-01
2024-12-12Fire-safety inspection2 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-02-21
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-02-21
2023-08-24Fire-safety inspection2 citations
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-11-09
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-11-09

Federal penalties

2023-12-04Fine$14,689
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345194.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 8 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Federal NPI Registry (NPPES)
NPI 1396802260
Monthly federal file
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered