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Nursing homeFAID #7780

Havenwood-heritage Heights

33 CHRISTIAN AVENUE, CONCORD, NH, 03301

(603) 224-5363

70 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

33 Christian Avenue

Concord, NH 03301

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

305016

Care type

Nursing home

County

Merrimack

Facility name

Havenwood-heritage Heights

Street address

33 CHRISTIAN AVENUE

City / state / ZIP

Concord, NH 03301

Phone

(603) 224-5363

About this facility — Havenwood-heritage Heights

Havenwood-heritage Heights is a Medicare/Medicaid-certified skilled nursing facility in Concord, New Hampshire. It is licensed for 70 beds — below the median for skilled nursing facilities in New Hampshire (94 beds).

It is one of 11 senior care facilities in Concord and 73 skilled nursing facilities across New Hampshire. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Havenwood-heritage Heights 16 times across 7 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Citizens Bank Na

Mortgage holder — since 2013

Citizens Funding Corporation

Mortgage holder — since 2016

Gill, David

Director · Officer — since 2021

Hatfield, Douglas

Director — since 2016

Judd, Tracy

Officer · Operational control — since 2006

New Hampshire Health and Education Facilities Authority

Mortgage holder — since 2013

Palmieri, Michael

Officer · Operational control — since 1998

Rankin, Gordon

Director — since 2018

Skabo, Sean

Director — since 2022

Slepian, Beth

Director · Officer — since 2017

Snow Wade, Lisa

Director · Officer — since 2017

Sparks, Anna Marie

Director — since 2012

Udaloy, John

Director · Officer — since 2015

Van Beaver, Leo

Director — since 2015

Weaver, Suzanne

Managing employee — since 2019

Regulatory standing

Licensed / certified since

1969-07-08

CMS overall rating

2 of 5 stars

Health deficiencies

2 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-04-22

Nurse staffing

5.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$319 per day (≈ $9,700/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

0% Medicaid · 4% Medicare · 96% private/other

Occupancy

69% (fiscal year 2023)

Vs. state median

29% below the NH median of $451/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-04-22Health inspection2 citations

F-0851

F · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2026-05-28

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-28

2025-03-13Health inspection2 citations

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-03-27

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-04-18

3 earlier / fire-safety inspections (12 citations)

2024-02-22Health inspection3 citations

F-0637

B · No harm found

Assess the resident when there is a significant change in condition

Corrected 2024-03-27

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-04-08

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-03

2026-04-22Fire-safety inspection4 citations

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-05-11

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-05-11

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2026-05-11

K-0913

F · No harm found

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

Corrected 2026-05-11

2024-02-22Fire-safety inspection5 citations

K-0300

D · No harm found

Meet other general requirements that are deficient.

Corrected 2024-04-18

K-0324

C · No harm found

Provide properly protected cooking facilities.

Corrected 2024-04-18

K-0352

D · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2024-04-18

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-18

K-0918

C · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-18

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 305016.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 16 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered