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Nursing homeFAID #7027

Heart of the Ozarks Healthcare Center

2004 CRESTVIEW STREET, AVA, MO, 65608
(417) 683-4129
www.heartoftheozarkshealthcare.com
120 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
120
State license
053358
CMS facility ID
265254
Care type
Nursing home
Facility name
Heart of the Ozarks Healthcare Center
Street address
2004 CRESTVIEW STREET
City / state / ZIP
Ava, MO 65608
Phone
(417) 683-4129
Website
www.heartoftheozarkshealthcare.com
State license #
053358

About this facility — Heart of the Ozarks Healthcare Center

Heart of the Ozarks Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Ava, Missouri. It is licensed for 120 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 3 senior care facilities in Ava and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heart of the Ozarks Healthcare Center 27 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Ava No. 1, Inc
Parent company
Circle B Enterprises
Ownership type
For profit - Limited Liability company
Administrator
Randee Jo Evans

Registered owners & officers

Ava Exempt Tr
Direct owner · Trustee — 100% stake — since 2004
Agh1 Llc
Operational control · Additional disclosable party — since 2016
Ava Re Llc
Additional disclosable party — since 2013
Beaird, Todd
Officer · Additional disclosable party — since 2022
Bedell, Bryan
Owner of a disclosable party — since 2025
Bedell, Donald
Director · Officer · Operational control — since 2004
Cavero, Fernando
Operational control · Additional disclosable party — since 2022
Cutbirth, Brandee
Operational control · Additional disclosable party — since 2022
Dcb Real Estate Partnership Lp
Additional disclosable party — since 2013
Fg Llc
Additional disclosable party — since 2016
Forvis Mazars Llp
Additional disclosable party — since 2021
Mid States Inc
Additional disclosable party — since 2015
Sovereign Healthcare Group Llc
Operational control · Additional disclosable party — since 2021
Van De Ven Llc
Additional disclosable party — since 2000

Regulatory standing

Federal court records
12 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1984-06-04
License expires
2028-01-31
CMS overall rating
4 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-08-22
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$279 per day (≈ $8,480/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
81% Medicaid · 7% Medicare · 13% private/other
Occupancy
64% (fiscal year 2023)
Vs. state median
9% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
120
Licensed as
SNF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-03-25Health inspectionComplaint-triggered1 citation
F-0728
E · No harm foundFrom a complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected 2025-05-09
2024-08-22Health inspection6 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-10-06
F-0678
D · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2024-10-06
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-10-06
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-10-06
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-10-06
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-10-06
5 earlier / fire-safety inspections (20 citations)
2024-05-03Health inspectionComplaint-triggered1 citation
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-05-24
2022-11-03Health inspection7 citations
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2022-12-18
F-0638
E · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2022-12-18
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2022-12-18
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-12-18
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-12-18
F-0908
F · No harm found
Keep all essential equipment working safely.
Corrected 2022-12-18
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2022-12-18
2019-10-22Health inspection8 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-12-19
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2019-12-06
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2019-12-06
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2019-12-06
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2019-12-06
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2019-12-06
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-12-06
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2019-12-06
2024-12-12Fire-safety inspectionComplaint-triggered1 citation
K-0753
F · No harm foundFrom a complaint
Have restrictions on the use of highly flammable decorations.
Corrected 2025-01-26
2019-10-22Fire-safety inspection3 citations
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2019-12-06
K-0911
F · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2019-12-06
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2019-12-06
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265254.

Visitor reviews

What people say on Google.
3.732 ratings on Google
★★★★★Debora Geiler · 2026-07-18 · via Google

“My father was a resident at Heart of the Ozarks in Ava. He received excellent, compassionate care. We always received updates on his medical and nutritional condition and needs. Everyone working at this facility treated us with kindness and patience. They are very professional, and really care about the resident and their family, always asking if there was anything they could do for us or my fat…”

★Sarah Bonnickson · 2026-03-13 · via Google

“My son's dad is there. They do nothing to rehabilitate. He's 45 and stubborn, I know but they have done nothing to try n rehabilitate him. To say that rehabilitation is their main goal there is a lie.”

★Kathy Maulorico · 2022-08-26 · via Google

“Very poor care for my husband….during Covid quarantine an elderly male patient wheeled in and out of my husband’s room, rummaging through his personal belongings, actually drinking out of my husband’s water glass! And then scolding my husband for being upset about this, saying that this gentleman couldn’t help it, he had dementia! At the very least this man should have been put into quarantine aft…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 27 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered