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Nursing homeFAID #6465

Heartwood

503 HEARTWOOD DRIVE, CROSBY, MN, 56441
(218) 545-8500
preshomes.org
54 licensed beds

CMS rates Heartwood 5 out of 5 overall. Federal inspectors issued 15 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall5/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
54
CMS facility ID
245232
Care type
Nursing home
County
Crow Wing
Facility name
Heartwood
Street address
503 HEARTWOOD DRIVE
City / state / ZIP
Crosby, MN 56441
Phone
(218) 545-8500
Website
preshomes.org

About this facility — Heartwood

Heartwood is a Medicare/Medicaid-certified skilled nursing facility in Crosby, Minnesota. It is licensed for 54 beds — close to the median for skilled nursing facilities in Minnesota (60 beds).

It is one of 3 senior care facilities in Crosby and 338 skilled nursing facilities across Minnesota. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Presbyterian Homes & Services, a group of 21 facilities on this site.

Federal inspectors have cited Heartwood 15 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Presbyterian Homes & Services
Ownership type
Non profit - Corporation

Registered owners & officers

Berg, Katie
Director · Officer · Operational control · Additional disclosable party — since 2023
Blank, Kimberly
Director · Operational control · Additional disclosable party — since 2023
Burgstaler, Lori
Additional disclosable party — since 2025
Crosby Senior Services
Direct owner · Additional disclosable party — since 2022
Cuyuna Range Hospital District
Additional disclosable party — since 2025
Cuyuna Regional Medical Center
Direct owner · Operational control · Additional disclosable party — since 2022
Goodwin, David
Director · Additional disclosable party — since 2023
Grams, Jennifer
Operational control · Additional disclosable party — since 2025
Hall, Michael
Additional disclosable party — since 2025
Hart, Amy
Director · Officer · Operational control · Additional disclosable party — since 2023
Holmgren, Paige
Additional disclosable party — since 2025
Horowitz, Joshua
Additional disclosable party — since 2025
Kauphusman, David
Additional disclosable party — since 2025
Larson, Duane
Director · Operational control — since 2023
Lindh, Daniel
Director · Officer · Operational control · Additional disclosable party — since 2023
Meyer, Mark
Director · Officer · Operational control · Additional disclosable party — since 2022
Pederson, Mark
Additional disclosable party — since 2025
Phs Management, Llc
Operational control · Additional disclosable party — since 2023
Presbyterian Homes Housing and Assisted Living, Inc.
Direct owner · Operational control · Additional disclosable party — since 2022
Rogers, Gretchen
Additional disclosable party — since 2025
Skjeveland, Jamie
Additional disclosable party — since 2025
Taylor, Bart
Additional disclosable party — since 2025
Twigg, Roger
Additional disclosable party — since 2025
U.s. Bank
Mortgage holder · Security-interest holder — since 2023

Regulatory standing

Federal court records
10 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1980-02-01
CMS overall rating
5 of 5 stars
Health deficiencies
1 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-08-19
Nurse staffing
4.5 hours per resident per day

Services & coverage

Licensed beds
54
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-08-19Health inspection1 citation
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-09-21
2025-07-23Health inspection2 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-08-15
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2025-08-15
3 earlier / fire-safety inspections (12 citations)
2024-08-07Health inspection4 citations
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-04
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-09-04
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-09-04
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-09-04
2025-07-23Fire-safety inspection1 citation
K-0226
E · No harm found
Have horizontal exits used in accordance with safety requirements.
Corrected 2025-08-21
2024-08-07Fire-safety inspection7 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2024-08-13
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-08-13
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-08-13
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-08-13
K-0751
D · No harm found
Have restrictions on the use of flammable curtains.
Corrected 2024-08-13
K-0914
D · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-08-13
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-08-13
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 245232.

Quality of care & staffing

How it compares in Minnesota.
Inspection citations, 3 years
15
More than 9% of nursing homes in the state
State median: 32
Federal fines, 3 years
$0
No federal fines on record
State median: $0
Nurse staffing, hours per resident per day
4.5
Higher than 68% of nursing homes in the state
State median: 4.2
Nursing staff turnover, annual
45%
Higher than 63% of nursing homes in the state
State median: 40%

Resident outcomes

On 19 federal quality measures, this facility does better than the Minnesota average on 6 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased26.7%18.2%13.5%Worse than state
Lose too much weight3.8%3.9%5.1%Near state average
With a catheter inserted and left in their bladder0.0%1.7%0.7%Better than state
With a urinary tract infection1.9%2.6%1.5%Better than state
Have depressive symptoms5.3%4.1%13.5%Worse than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury7.9%4.1%3.2%Worse than state
Assessed and appropriately given the pneumococcal vaccine100.0%97.3%93.7%Near state average
Ability to walk independently worsened37.8%18.8%12.7%Worse than state
Received an antianxiety or hypnotic medication21.3%12.7%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine100.0%96.4%95.3%Near state average
With pressure ulcers2.0%5.1%4.5%Better than state
With new or worsened bowel or bladder incontinence21.7%23.7%18.3%Near state average
Received an antipsychotic medication15.5%17.2%15.4%Near state average
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine100.0%88.1%82.3%Better than state
Newly received an antipsychotic medication0.0%1.9%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine89.4%83.3%80.1%Near state average
Were rehospitalized after a nursing home admission25.7%23.0%23.4%Worse than state
Had an outpatient emergency department visit17.5%14.6%11.8%Worse than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0880 2 inspections. Provide and implement an infection prevention and control program.

What its owners also hold

  • Presbyterian Homes Housing and Assisted Living, Inc. has an ownership stake on file at 7 nursing homes, averaging 4 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Minnesota

  • Licensing: Minnesota Department of Health
  • File a complaint: 800-369-7994
  • Long-Term Care Ombudsman: 800-657-3591. A free advocate for residents and families.
  • Adult Protective Services: 844-880-1574. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Cuyuna Regional Medical Center, about 0.5 miles. CMS rating 3 of 5.
  • Riverwood Healthcare Center, about 12 miles.
  • Essentia Health St Joseph's Medical Center, about 15 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 15 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered