Nursing homeFAID #12796
Heartwood Extended Healthcare
1649 EAST 72ND, TACOMA, WA, 98404
(253) 472-9027
120 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare
Photo via Google · Heartwood Extended Health Care
Public record summary
What we can show you for free.
Bed capacity
120
CMS facility ID
505326
Care type
Nursing home
County
Pierce
Facility name
Heartwood Extended Healthcare
Street address
1649 EAST 72ND
City / state / ZIP
Tacoma, WA 98404
Phone
(253) 472-9027
About this facility — Heartwood Extended Healthcare
Heartwood Extended Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Tacoma, Washington. It is licensed for 120 beds — above the median for skilled nursing facilities in Washington (97 beds).
It is one of 78 senior care facilities in Tacoma and 193 skilled nursing facilities across Washington. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Heartwood Extended Healthcare 109 times across 16 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $382,661 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Ownership type
For profit - Limited Liability company
Registered owners & officers
Heartwood Operator Holdings Llc
Direct owner — 100% stake — since 2020
Ch Heartwood Washington Holdings Llc
Indirect owner · Operational control · Additional disclosable party — since 2020
Couve Healthcare Consulting Llc
Operational control · Additional disclosable party — since 2023
Heartwood Evergreen Healthcare Llc
Operational control · Additional disclosable party — since 2020
Heartwood Operator Llc
Operational control · Additional disclosable party — since 2020
Heartwood Realty Holdings Llc
Direct owner — since 2020
Heartwood Realty Llc
Direct owner · Additional disclosable party — since 2020
Heartwood Washington Care Operations Holdings Llc
Indirect owner — since 2020
Henry, Catlin
Operational control · Additional disclosable party — since 2020
Herzka, Yisroel
Operational control · Additional disclosable party — since 2020
Kopelowitz, Shaul
Operational control · Additional disclosable party — since 2020
Lemma, Wendwesen
Operational control · Additional disclosable party — since 2020
Pacific Northwest Consulting Holdings Llc
Direct owner · Additional disclosable party — since 2020
Stout, Christina
Governing body · Operational control · Additional disclosable party — since 2020
Veritas Health Solutions Llc
Operational control · Additional disclosable party — since 2025
Wise, Ginnette
Operational control · Additional disclosable party — since 2020
Yenowitz, Yitzchok
Operational control · Additional disclosable party — since 2020
Regulatory standing
Licensed / certified since
1988-07-01
CMS overall rating
1 of 5 stars
Health deficiencies
26 at the last standard inspection
Federal fines
$382,661 total
Last standard inspection
2026-03-30
Nurse staffing
4.0 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$408 per day (≈ $12,400/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
78% Medicaid · 4% Medicare · 18% private/other
Occupancy
87% (fiscal year 2023)
Vs. state median
15% below the WA median of $480/day — full state cost breakdown
Services & coverage
Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-24Health inspectionComplaint-triggered2 citations
F-0602
E · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2026-07-22
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2026-07-22
2026-06-02Health inspectionComplaint-triggered1 citation
F-0687
E · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2026-07-22
12 earlier / fire-safety inspections (106 citations)
2026-03-30Health inspection23 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2026-05-05
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-05-05
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-05-05
F-0604
E · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2026-05-05
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-05-05
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2026-05-05
F-0628
E · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-05-05
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2026-05-05
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-05-05
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-05-05
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-05-05
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2026-05-05
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-05-05
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2026-05-05
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2026-05-05
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-05-05
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-05-05
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-05-05
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2026-05-05
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-05-05
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2026-05-05
F-0803
F · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-05-05
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-05-05
2025-06-17Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-06-30
2025-02-13Health inspectionComplaint-triggered20 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-03-21
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-03-21
F-0604
D · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-03-21
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-21
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2025-03-21
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2025-03-21
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-03-21
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-03-21
F-0661
D · No harm found
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2025-03-21
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-21
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2025-03-21
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-21
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-03-21
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-21
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-03-21
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-03-21
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2025-03-21
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-03-21
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2025-03-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-21
2024-10-29Health inspectionComplaint-triggered2 citations
F-0582
D · No harm foundFrom a complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2024-11-29
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-11-29
2024-04-12Health inspectionComplaint-triggered24 citations
F-0567
D · No harm found
Honor the resident's right to manage his or her financial affairs.
Corrected 2024-05-24
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2024-05-24
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-05-24
F-0637
D · No harm found
Assess the resident when there is a significant change in condition
Corrected 2024-05-24
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-05-24
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-05-24
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-05-24
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-07-27
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-05-24
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2024-05-24
F-0684
G · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-27
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-05-24
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-05-24
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-05-24
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-05-24
F-0800
E · No harm foundFood safety
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2024-05-24
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-05-24
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-05-24
F-0847
E · No harm found
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected 2024-05-24
F-0848
E · No harm found
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected 2024-05-24
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-05-24
F-0881
E · No harm found
Implement a program that monitors antibiotic use.
Corrected 2024-05-24
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-05-24
F-0887
D · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2024-05-24
2024-03-27Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-04-17
2023-12-13Health inspectionComplaint-triggered7 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-01-12
F-0658
E · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-01-12
F-0660
F · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2024-01-12
F-0661
F · No harm foundFrom a complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2024-01-12
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-01-12
F-0693
D · No harm foundFrom a complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-01-25
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-01-12
2023-10-25Health inspectionComplaint-triggered3 citations
F-0625
E · No harm foundFrom a complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2023-11-11
F-0626
G · Actual harmFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2023-11-11
F-0697
G · Actual harmFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-11-13
2023-09-07Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-09-20
2026-03-30Fire-safety inspection7 citations
E-0007
F · No harm found
Address patient/client population and determine types of services needed.
Corrected 2026-04-03
E-0009
F · No harm found
Include a process for Emergency Preparedness collaboration.
Corrected 2026-04-17
E-0030
F · No harm found
List the names and contact information of those in the facility.
Corrected 2026-04-03
E-0031
F · No harm found
Provide emergency officials' contact information.
Corrected 2026-04-03
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-04-03
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2026-04-03
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2026-04-17
2025-02-13Fire-safety inspection8 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2025-03-17
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-03-17
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2025-03-17
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-03-17
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-03-17
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2025-03-17
K-0920
F · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-03-17
K-0921
F · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2025-03-17
2024-04-12Fire-safety inspection9 citations
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-05-10
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-05-10
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2024-05-10
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-05-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-05-15
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-05-10
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-05-15
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-05-15
K-0741
F · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-05-15
Federal penalties
2026-03-30Fine$89,440
2024-03-27Fine$153,010
2023-12-13Fine$107,955
2023-10-25Fine$32,256
2024-03-27Medicare payment denial — 30 days
Total fines$382,661
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 505326.
Visitor reviews
What people say on Google.
3.0★★★★★108 ratings on Google
★★Samantha Lewis · 2026-05-07 · via Google“Food is terrible but it is in all of these places. Physical therapy is a joke at best 20 minutes 5 or 6 times does nothing. I needed to be standing in my prosthetic not crawling on belly etc I believe too I was loved from therapy because I'd had a uti and couldn't do it several days I was never told my PT was done either it just suddenly stopped.”
★★★★★J.C. Smith · 2026-07-28 · via Google“Parking was a little funky but they have an extended parking area. The staff was amazing my friend that is staying. There is very happy with them and very happy with their services.”
★★★★Timothy Dorian · 2026-04-04 · via Google“My brother is a long term care resident. Overall his care and the quality of the staff is good. Attentive, good listeners, professional. Slight issues with shared spaces but it’s truly a good facility to have a family member.”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 109 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered