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Nursing homeFAID #1297

Heights Care & Rehabilitation

3131 S FEDERAL BLVD, DENVER, CO, 80236
(303) 761-0260
theheightspa.com
110 licensed beds
★★★★★2/5CMS Five-Star overall1/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of Heights Care & Rehabilitation LLC
Photo via Google · The Heights Post Acute

Public record summary

What we can show you for free.
Bed capacity
110
State license
020405
CMS facility ID
065191
Care type
Nursing home
Facility name
Heights Care & Rehabilitation
Street address
3131 S FEDERAL BLVD
City / state / ZIP
Denver, CO 80236
Phone
(303) 761-0260
Website
theheightspa.com
State license #
020405

About this facility — Heights Care & Rehabilitation

Heights Care & Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Denver, Colorado. It is licensed for 110 beds — above the median for skilled nursing facilities in Colorado (90 beds).

It is one of 143 senior care facilities in Denver and 210 skilled nursing facilities across Colorado. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heights Care & Rehabilitation 58 times across 16 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $68,159 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Pacs Group
Ownership type
For profit - Limited Liability company

Registered owners & officers

Centennial Master Tenant, Llc
Direct owner — 100% stake — since 2023
Providence Group Nh, Llc
Indirect owner — 100% stake — since 2023
Apt, Frederick
Officer — since 2023
Hancock, Mark
Officer — since 2023
Jergensen, Joshua
Officer — since 2024
Krommenhoek, Samuel
Managing employee — since 2024
Mitchell, John
Officer — since 2023
Plachta, Michael
Managing employee — since 2023

Regulatory standing

Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
License status
Active
Licensed / certified since
1984-08-01
CMS overall rating
2 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
$68,159 total
Last standard inspection
2026-04-06
Nurse staffing
3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$355 per day (≈ $10,790/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
80% Medicaid · 2% Medicare · 18% private/other
Occupancy
74% (fiscal year 2023)
Vs. state median
13% below the CO median of $407/day — full state cost breakdown

Services & coverage

Licensed beds
110
Licensed as
Nursing Facilities
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2026-04-06Health inspectionComplaint-triggered8 citations
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-04-07
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2026-04-07
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-04-07
F-0759
D · No harm foundFrom a complaint
Ensure medication error rates are not 5 percent or greater.
Corrected 2026-04-07
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2026-04-07
F-0805
E · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2026-04-07
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-04-07
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-04-07
2025-12-09Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-22
9 earlier / fire-safety inspections (49 citations)
2025-05-08Health inspectionComplaint-triggered1 citation
F-0600
E · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-05-30
2024-07-09Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-07-29
2024-05-15Health inspectionComplaint-triggered2 citations
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-06-07
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-06-07
2024-03-19Health inspectionComplaint-triggered3 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-04-01
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-04-01
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-04-01
2024-01-11Health inspectionComplaint-triggered21 citations
F-0552
D · No harm foundFrom a complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2024-03-13
F-0559
D · No harm foundFrom a complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected 2024-02-09
F-0576
E · No harm found
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2024-02-02
F-0582
C · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2024-02-02
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-03-13
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-03-18
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-03-18
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-02-09
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2024-02-09
F-0626
D · No harm foundFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2024-03-13
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-03-18
F-0688
E · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-03-18
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-03-18
F-0740
J · Immediate jeopardyFrom a complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2024-01-12
F-0744
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected 2024-03-18
F-0807
D · No harm foundFood safety
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected 2024-02-02
F-0808
E · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2024-02-06
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2024-02-07
F-0867
G · Actual harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-03-18
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-02-07
F-0947
E · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2024-02-07
2023-10-19Health inspectionComplaint-triggered3 citations
F-0680
E · No harm foundFrom a complaint
Ensure the activities program is directed by a qualified professional.
Corrected 2023-11-15
F-0688
E · No harm foundFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-12-04
F-0727
F · No harm foundFrom a complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2023-11-11
2023-08-16Health inspectionComplaint-triggered6 citations
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2023-09-08
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-08
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-08
F-0690
G · Actual harmFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-09-08
F-0838
F · No harm foundFrom a complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2023-09-08
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-09-08
2022-09-16Health inspection9 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-10-14
F-0600
E · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2022-10-14
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2022-10-26
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-10-14
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-10-14
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-10-14
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-10-14
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-10-14
F-0919
E · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2022-11-23
2024-01-11Fire-safety inspection3 citations
E-0030
F · No harm found
List the names and contact information of those in the facility.
Corrected 2024-02-02
E-0032
F · No harm found
Provide primary/alternate means for communication.
Corrected 2024-02-02
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2024-02-02

Federal penalties

2024-05-15Fine$28,912
2024-01-11Fine$39,247
2024-01-11Medicare payment denial — 37 days
Total fines$68,159
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 065191.

Visitor reviews

What people say on Google.
3.686 ratings on Google
★★Pamela Martin · 2026-04-30 · via Google

“My brother in law has been a resident here for the last three years. I had hope when they " changed "management that things would be better. They were for a minute. The place always smells of urine. The residents appear to be desperate for attention and interaction. On one visit, the nurse said "we are going to clean him up" Which took about 20 min. It left me with the question " if we hadn't come…”

★Johnny Lean · 2026-01-07 · via Google

“This nursing home should be shut down. What happens inside these walls is not “care” — it is neglect, plain and simple. The most unforgivable failure is that patients are taken off their prescribed medications without consent, without explanation, and without involving families or legal decision-makers. This is dangerous, unethical, and inexcusable. Residents come here trusting that their doctors…”

★Raquel Gomez · 2026-01-09 · via Google

“Our grandfather experienced significant neglect while residing at this nursing home, including being taken off prescribed medication without the knowledge or consent of his family. Proper medical oversight, communication, and standards of care were not maintained, placing his health and well-being at serious risk. Due to ongoing concerns regarding his safety and the facility’s failure to provide a…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 58 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered