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Nursing homeFAID #12641

Heritage Hall-rich Creek

120 OLD VIRGINIA AVENUE, RICH CREEK, VA, 24147

(540) 726-2328

www.heritage-hall.org/rich-creek

120 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Hall Rich Creek

Address

120 Old Virginia Avenue

Rich Creek, VA 24147

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Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

495371

Care type

Nursing home

County

Giles

Facility name

Heritage Hall-rich Creek

Street address

120 OLD VIRGINIA AVENUE

City / state / ZIP

Rich Creek, VA 24147

Phone

(540) 726-2328

Website

www.heritage-hall.org/rich-creek

About this facility — Heritage Hall-rich Creek

Heritage Hall-rich Creek is a Medicare/Medicaid-certified skilled nursing facility in Rich Creek, Virginia. It is licensed for 120 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 1 senior care facility in Rich Creek and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Hall-rich Creek 24 times across 7 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Heritage Hall

Ownership type

For profit - Limited Liability company

Registered owners & officers

American Healthcare Llc

Direct owner · Operational control · Additional disclosable party — 100% stake — since 2022

Dalton, Robert

Officer · Operational control · Additional disclosable party — since 2013

East, Thomas

Officer · Additional disclosable party — since 2013

Gallant, Cassandra

Officer · Additional disclosable party — since 2024

Hopkins, William

Director — since 2013

Lambert-mcdaniel, Sharon

Operational control · Additional disclosable party — since 2025

Madhoun, Mazen

Additional disclosable party — since 2025

Regulatory standing

Federal court records

8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2003-12-01

CMS overall rating

4 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-03-14

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$363 per day (≈ $11,040/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

71% Medicaid · 5% Medicare · 24% private/other

Occupancy

88% (fiscal year 2023)

Vs. state median

9% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2024-03-14Health inspectionComplaint-triggered10 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-05-15

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-15

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-05-15

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-05-15

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-05-15

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-05-15

F-0810

D · No harm foundFood safety

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Corrected 2024-05-15

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-05-15

F-0847

C · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2024-05-15

F-0848

C · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2024-05-15

2021-12-09Health inspection2 citations

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-01-03

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-01-03

2 earlier / fire-safety inspections (12 citations)

2019-01-28Health inspection8 citations

F-0622

C · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-03-12

F-0623

C · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-03-12

F-0625

C · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2019-03-12

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-03-12

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2019-03-12

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-03-12

F-0761

D · No harm found

Corrected 2019-03-12

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-03-12

2021-12-09Fire-safety inspection4 citations

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2022-02-08

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-02-08

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-02-08

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-02-08

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495371.

Visitor reviews

What people say on Google.

4.625 ratings on Google

★★★★★Kim Raymond · 2026-03-17 · via Google
“Heritage Hall Rich Creek is amazing. They truly care and love these patients. They seem to love their job. Activities are great and Tyler and Deb are amazing. The food is delicious. I know my mother is being loved and cared for which means everything.”

★★★★Kathy Mitchell · 2026-01-12 · via Google
“I am disappointed, due to the loss of my husband's hearing aids which is a cost of 5 Thousand Dollars. It was the employees job to keep up with his hearing aids when they were removed at bedtime and then they were to be replaced at morning time . I cannot take a picture of the hearing aids due to the loss of them.”

★★★★★Brush Mountain Homestead · 2026-06-29 · via Google
“Have always held a high opinion of this place. My grandmother was here more than forty years ago.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 24 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered