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Nursing homeFAID #12317

Heritage Haven

350 EAST 300 NORTH, AMERICAN FORK, UT, 84003
(801) 756-5293
monumenthg.com/location/american-fork/american-fork
106 licensed beds

CMS rates Heritage Haven 3 out of 5 overall. Federal inspectors issued 62 citations across 8 inspections in the last three years, with $35,437 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of Heritage Haven
Photo via Google · Monument Health American Fork

Public record summary

What we can show you for free.
Bed capacity
106
CMS facility ID
465097
Care type
Nursing home
County
Utah
Facility name
Heritage Haven
Legal entity
Monument Healthcare American Fork
Street address
350 EAST 300 NORTH
City / state / ZIP
American Fork, UT 84003
Phone
(801) 756-5293
Website
monumenthg.com/location/american-fork/american-fork

About this facility — Heritage Haven

Heritage Haven is a Medicare/Medicaid-certified skilled nursing facility in American Fork, Utah. It is licensed for 106 beds — above the median for skilled nursing facilities in Utah (90 beds).

It is one of 8 senior care facilities in American Fork and 97 skilled nursing facilities across Utah. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Monument Health Group, a group of 11 facilities on this site.

Federal inspectors have cited Heritage Haven 62 times across 8 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $35,437 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Steven Fraser
Parent company
Monument Health Group
Ownership type
For profit - Limited Liability company

Registered owners & officers

Anderson, Dominic
Operational control · Additional disclosable party — since 2026
Bennett, Tim
Operational control · Additional disclosable party — since 2025
Clawson, Travis
Operational control · Additional disclosable party — since 2025
Fragoso, Lindsay
Operational control · Additional disclosable party — since 2025
Gunnison Valley Hospital
Operational control · Additional disclosable party — since 2020
Health Group Management Llc
Operational control · Additional disclosable party — since 2025
Marriott, Stephen
Operational control · Additional disclosable party — since 2025
Monument Health Group Llc
Operational control · Additional disclosable party — since 2025
Monument Health Properties Llc
Additional disclosable party — since 2025
Monument Real Estate American Fork Llc
Additional disclosable party — since 2025
Murray, Brian
Officer — since 2020
Robertson, Brett
Operational control · Additional disclosable party — since 2025
Samuelian, Spencer
Operational control · Additional disclosable party — since 2025
Seastrand, Jason
Operational control · Additional disclosable party — since 2025
West, Christian
Operational control · Additional disclosable party — since 2025
Workman, David
Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
1984-08-21
CMS overall rating
3 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
$35,437 total
Last standard inspection
2025-09-04
Nurse staffing
4.9 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$375 per day (≈ $11,400/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
72% Medicaid · 4% Medicare · 24% private/other
Occupancy
63% (fiscal year 2024)
Vs. state median
18% below the UT median of $456/day — full state cost breakdown

Services & coverage

Licensed beds
106
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.
2025-09-04Health inspectionComplaint-triggered3 citations
F-0605
D · No harm foundFrom a complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-09-29
F-0676
D · No harm foundFrom a complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2025-09-29
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-09-23
2023-12-06Health inspectionComplaint-triggered39 citations
F-0550
E · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-01-17
F-0553
D · No harm foundFrom a complaint
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2024-01-17
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-01-17
F-0561
D · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-01-17
F-0567
D · No harm foundFrom a complaint
Honor the resident's right to manage his or her financial affairs.
Corrected 2024-01-17
F-0568
D · No harm foundFrom a complaint
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2024-01-17
F-0582
E · No harm foundFrom a complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2024-01-17
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-01-17
F-0600
E · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-01-17
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-01-17
F-0610
E · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-01-17
F-0623
D · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-01-17
F-0655
D · No harm foundFrom a complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-01-17
F-0656
E · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-01-17
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2024-01-17
F-0676
E · No harm foundFrom a complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2024-01-17
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-01-17
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-01-17
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-01-17
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-01-17
F-0692
G · Actual harmFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-01-17
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-01-17
F-0732
C · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2024-01-17
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-01-17
F-0758
D · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-01-17
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-01-17
F-0773
D · No harm foundFrom a complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected 2024-01-17
F-0801
E · No harm foundFood safetyFrom a complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2024-01-17
F-0803
E · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-01-17
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-01-17
F-0805
E · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-01-17
F-0806
E · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-01-17
F-0809
E · No harm foundFood safetyFrom a complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2024-01-17
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-17
F-0838
E · No harm foundFrom a complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2024-01-17
F-0867
G · Actual harmFrom a complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-01-17
F-0881
D · No harm foundFrom a complaint
Implement a program that monitors antibiotic use.
Corrected 2024-01-17
F-0924
E · No harm foundFrom a complaint
Put firmly secured handrails on each side of hallways.
Corrected 2024-01-17
F-0947
E · No harm foundFrom a complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2024-01-17
3 earlier / fire-safety inspections (20 citations)
2022-02-28Health inspection17 citations
F-0559
D · No harm found
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected 2022-04-15
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2022-04-15
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-04-15
F-0661
D · No harm found
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected 2022-04-15
F-0677
G · Actual harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-04-15
F-0684
G · Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-04-15
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-04-15
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2022-04-15
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2022-04-15
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-04-15
F-0867
D · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-04-15
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-04-15
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2022-04-15
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2022-04-15
F-0910
D · No harm found
Ensure resident rooms meet each resident's needs.
Corrected 2022-04-15
F-0912
D · No harm found
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected 2022-04-15
F-0915
D · No harm found
Ensure each resident room has a window to the outside that meets requirements
Corrected 2022-04-15
2025-09-04Fire-safety inspection2 citations
E-0004
D · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-09-18
E-0039
E · No harm found
Conduct testing and exercise requirements.
Corrected 2025-09-18
2022-02-28Fire-safety inspection1 citation
E-0004
D · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2022-04-30

Federal penalties

2023-12-06Fine$35,437
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 465097.

Quality of care & staffing

How it compares in Utah.
Inspection citations, 3 years
62
More than 89% of nursing homes in the state
State median: 27
Federal fines, 3 years
$35,437
More than 70% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
4.9
Higher than 79% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
50%
Higher than 47% of nursing homes in the state
State median: 51%

Resident outcomes

On 16 federal quality measures, this facility does better than the Utah average on 12 and worse on 1. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased1.9%10.7%13.5%Better than state
Lose too much weight0.0%3.3%5.1%Better than state
With a catheter inserted and left in their bladder1.1%0.6%0.7%Worse than state
With a urinary tract infection0.0%1.9%1.5%Better than state
Have depressive symptoms14.7%16.9%13.5%Better than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury0.0%2.5%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine100.0%97.8%93.7%Near state average
Ability to walk independently worsened3.9%12.7%12.7%Better than state
Received an antianxiety or hypnotic medication14.5%25.8%19.5%Better than state
With pressure ulcers1.2%3.8%4.5%Better than state
With new or worsened bowel or bladder incontinence8.4%20.3%18.3%Better than state
Received an antipsychotic medication0.0%13.8%15.4%Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine100.0%94.1%82.3%Near state average
Newly received an antipsychotic medication0.0%1.1%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine100.0%92.2%80.1%Near state average
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • E-0004 2 inspections. Develop and maintain an Emergency Preparedness Program (EP).
  • F-0676 2 inspections. Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
  • F-0880 2 inspections. Provide and implement an infection prevention and control program.
  • F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  • F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  • F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.

Verify & compare

Where to check, and what's nearby.

Who to contact in Utah

  • Licensing: Utah Department of Health and Human Services, Division of Licensing and Background Checks, Office of Licensing
  • File a complaint: 801-890-2007 · Online
  • Long-Term Care Ombudsman: 877-424-4640. A free advocate for residents and families.
  • Adult Protective Services: 800-371-7897. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • American Fork Hospital, about 1.1 miles. CMS rating 4 of 5.
  • Timpanogos Regional Hospital, about 6.3 miles. CMS rating 4 of 5.
  • Orem Community Hospital, about 7.1 miles.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.1143 ratings on Google
★★★★★Lindy Taylor · 2026-07-06 · via Google

“It is a beautiful place and everyone that I've talked to has taken extra special care to make sure our new resident gets taken care of. They have a wonderful friendly staff ready to help at every turn. Wide hallways, light coming into every room. A bright and clean feeling. The church services are very nice. They bring you an iPad in your room if you don't feel well enough to go in and join every…”

★★★★★Emily Larsen · 2026-04-06 · via Google

“Monument American Fork was OUTSTANDING! My mom spent about 2 weeks there. Everyone at Monument was amazing - all of the nurses were great, the CNAs were wonderful, the administration was attentive, even the facilities staff was exceptional, as well as the transport driver! Her PTs were also great. Her room was brand new and nicely decorated, the food they served was better than other hospitals,…”

★★★★★Ann Maas · 2026-02-10 · via Google

“⭐⭐⭐⭐⭐ AF Monument Health Skilled Nursing and Rehab exceeded my expectations. The new rehab unit is exceptionally beautiful, clean, modern, and thoughtfully designed to support recovery and comfort. What truly stands out is the staff. They are attentive, compassionate, and incredibly responsive to patient needs. I also appreciated how the leadership team took the time to listen to my questions an…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 62 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits
#
Federal dockets
CDC infection data
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Federal NPI Registry (NPPES)
NPI 1972781946
Monthly federal file
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered