Home›Browse›Michigan›Zeeland›Heritage Nursing and Rehabilitation Community

Nursing homeFAID #6277

Heritage Nursing and Rehabilitation Community

320 East Central Avenue, ZEELAND, MI, 49464

(616) 772-9191

39 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

320 East Central Avenue

Zeeland, MI 49464

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

235525

Care type

Nursing home

County

Ottawa

Facility name

Heritage Nursing and Rehabilitation Community

Street address

320 East Central Avenue

City / state / ZIP

Zeeland, MI 49464

Phone

(616) 772-9191

About this facility — Heritage Nursing and Rehabilitation Community

Heritage Nursing and Rehabilitation Community is a Medicare/Medicaid-certified skilled nursing facility in Zeeland, Michigan. It is licensed for 39 beds — well below the median for skilled nursing facilities in Michigan (100 beds).

It is one of 4 senior care facilities in Zeeland and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Nursing and Rehabilitation Community 39 times across 8 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Atrium Centers

Ownership type

For profit - Corporation

Registered owners & officers

Atrium Centers, Llc

Direct owner — 100% stake — since 2007

Bailey, Essel

Indirect owner · Director — 74% stake — since 2007

Finney, Donald

Indirect owner · Director — 25% stake — since 2012

Albright Ross, Susan

Officer · Operational control — since 2018

Atrium Centers Management Llc

Operational control — since 2007

Ferkany, James

Officer — since 2018

Gross, Deborah

Operational control — since 2016

Lockhart, Dennis

Indirect owner — since 2010

Regulatory standing

Federal court records

10 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1992-05-15

CMS overall rating

4 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-03-17

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$504 per day (≈ $15,320/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

69% Medicaid · 7% Medicare · 24% private/other

Occupancy

92% (fiscal year 2023)

Vs. state median

8% above the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-17Health inspection3 citations

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-04-17

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-04-17

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-17

2025-02-21Health inspectionComplaint-triggered7 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-03-26

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-03-26

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-03-26

F-0758

D · No harm foundFrom a complaint

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-03-26

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-26

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-03-26

F-0847

D · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2025-03-26

4 earlier / fire-safety inspections (29 citations)

2024-04-04Health inspectionComplaint-triggered6 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-05-10

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-10

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-05-10

F-0710

D · No harm found

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

Corrected 2024-05-10

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-05-10

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-05-10

2026-03-17Fire-safety inspection16 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2026-04-10

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-04-10

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2026-04-10

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2026-04-10

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2026-04-10

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-04-10

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-04-10

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-04-10

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-04-10

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-04-10

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-04-10

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2026-04-10

K-0751

F · No harm found

Have restrictions on the use of flammable curtains.

Corrected 2026-04-10

K-0781

E · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2026-04-10

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2026-04-10

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-04-10

2025-02-21Fire-safety inspection5 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-17

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-03-26

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-03-26

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-03-26

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-03-26

2024-04-04Fire-safety inspection2 citations

K-0914

D · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-05-10

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-05-10

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235525.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered