Home›Browse›California›Highland›Highland Palms Healthcare Center

Nursing homeFAID #985

Highland Palms Healthcare Center

7534 Palm Ave, HIGHLAND, CA, 92346

(909) 862-0611

99 licensed beds

CMS rates Highland Palms Healthcare Center 4 out of 5 overall. Federal inspectors issued 38 citations across 14 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

7534 Palm Ave

Highland, CA 92346

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Public record summary

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Bed capacity

CMS facility ID

056024

Care type

Nursing home

County

San Bernardino

Facility name

Highland Palms Healthcare Center

Street address

7534 Palm Ave

City / state / ZIP

Highland, CA 92346

Phone

(909) 862-0611

About this facility — Highland Palms Healthcare Center

Highland Palms Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Highland, California. It is licensed for 99 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 9 senior care facilities in Highland and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Pacs Group, a group of 277 facilities on this site.

Federal inspectors have cited Highland Palms Healthcare Center 38 times across 14 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Pacs Group

Ownership type

For profit - Limited Liability company

Registered owners & officers

Apt, Frederick

Officer — since 2024

Driggs, Daniel

Managing employee — since 2021

Hancock, Mark

Officer — since 2024

Jergensen, Joshua

Officer — since 2024

Mitchell, John

Officer — since 2024

Sivapalan, Sivakami

Managing employee — since 2014

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1973-01-01

CMS overall rating

4 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-04-30

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$791 per day (≈ $24,050/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

5% Medicaid · 31% Medicare · 64% private/other

Occupancy

93% (fiscal year 2023)

Vs. state median

54% above the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-08-17Health inspectionComplaint-triggered1 citation

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-09-30

2026-07-08Health inspectionComplaint-triggered1 citation

F-0919

D · No harm foundFrom a complaint

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2026-07-15

12 earlier / fire-safety inspections (36 citations)

2026-04-30Health inspection6 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2026-05-21

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-05-21

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-05-21

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-05-21

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-21

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-21

2026-03-17Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-03-26

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-03-26

2024-10-31Health inspection7 citations

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2024-11-21

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-11-21

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-11-21

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-11-21

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-11-21

F-0761

D · No harm found

Corrected 2024-11-21

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-21

2024-09-26Health inspectionComplaint-triggered1 citation

F-0761

D · No harm foundFrom a complaint

Corrected 2024-10-07

2024-08-26Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-08-29

2024-06-05Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-06-12

2024-02-22Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-02-28

2023-11-30Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-12-14

2022-10-28Health inspection9 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-12-15

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2022-12-15

F-0646

D · No harm found

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Corrected 2022-12-15

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-12-15

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-12-15

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2022-12-15

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-12-15

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-12-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-12-15

2026-04-30Fire-safety inspection1 citation

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-05-18

2024-10-31Fire-safety inspection1 citation

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-11-22

2022-10-28Fire-safety inspection5 citations

E-0031

D · No harm found

Provide emergency officials' contact information.

Corrected 2022-11-17

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2022-11-17

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2022-11-17

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-11-17

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-11-17

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 056024.

Quality of care & staffing

How it compares in California.

Inspection citations, 3 years

More than 13% of nursing homes in the state

State median: 65

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.9

Higher than 11% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

35%

Higher than 44% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the California average on 13 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	2.5%	10.2%	13.5%	Better than state
Lose too much weight	0.5%	4.1%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.7%	0.7%	Better than state
With a urinary tract infection	0.0%	1.2%	1.5%	Better than state
Have depressive symptoms	26.3%	7.6%	13.5%	Worse than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	1.6%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	98.7%	93.7%	Near state average
Ability to walk independently worsened	1.7%	8.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	8.3%	13.7%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	97.9%	95.3%	Near state average
With pressure ulcers	12.1%	4.3%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	2.4%	9.8%	18.3%	Better than state
Received an antipsychotic medication	1.0%	12.3%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.88	2.21	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.11	1.50	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	100.0%	94.6%	82.3%	Near state average
Newly received an antipsychotic medication	0.0%	1.3%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	98.9%	93.1%	80.1%	Near state average
Were rehospitalized after a nursing home admission	26.9%	22.6%	23.4%	Worse than state
Had an outpatient emergency department visit	12.8%	11.1%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
File a complaint: 844-538-8766 · Online
Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

St Bernardine Medical Center, about 4.1 miles. CMS rating 2 of 5.
Redlands Community Hospital, about 5.1 miles. CMS rating 2 of 5.
Loma Linda Va Medical Center, about 5.2 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Advantage Care Facility, Highland, about 0.6 miles. 6 state visits on record.
Hillsong Senior Living and Hospice, Highland, about 1.5 miles. 4 state visits on record.
Wisteria Senior Home, Highland, about 1.6 miles. 0 state visits on record.
Sierra Vista, Highland, about 1.7 miles. CMS rating 3 of 5.
Brightwater Senior Living of Highland (, Highland, about 2.0 miles. 21 state visits on record.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 38 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered