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Nursing homeFAID #6995

Highland Rehabilitation & Health Care Center

904 EAST 68TH STREET, KANSAS CITY, MO, 64131
(816) 333-5485
www.tutera.com/location/highland-rehabilitation-health-care-center/?utm_source=google&utm_medium=organic&utm_campaign=gbp
162 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of HIGHLAND REHABILITATION & HEALTH CARE CENTER
Photo via Google · Highland Rehabilitation & Health Care Center

Public record summary

What we can show you for free.
Bed capacity
162
State license
052989
CMS facility ID
265167
Care type
Nursing home
Facility name
Highland Rehabilitation & Health Care Center
Street address
904 EAST 68TH STREET
City / state / ZIP
Kansas City, MO 64131
Phone
(816) 333-5485
Website
www.tutera.com/location/highland-rehabilitation-health-care-center/?utm_source=google&utm_medium=organic&utm_campaign=gbp
State license #
052989

About this facility — Highland Rehabilitation & Health Care Center

Highland Rehabilitation & Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Kansas City, Missouri. It is licensed for 162 beds — well above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 88 senior care facilities in Kansas City and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Highland Rehabilitation & Health Care Center 77 times across 14 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $68,070 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Highland Nursing and Rehabilitation Center, Llc
Parent company
Tutera Senior Living & Health Care
Ownership type
For profit - Limited Liability company
Administrator
Dawn Miller

Registered owners & officers

Bloom, Randall
Operational control — since 2018
Brooks, Kiley
Officer · Operational control — since 2018

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1982-06-01
License expires
2027-09-14
CMS overall rating
3 of 5 stars
Health deficiencies
15 at the last standard inspection
Federal fines
$68,070 total
Last standard inspection
2025-02-08
Nurse staffing
3.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$260 per day (≈ $7,900/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
88% Medicaid · 2% Medicare · 10% private/other
Occupancy
74% (fiscal year 2023)
Vs. state median
1% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
162
Licensed as
SNF
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily 8:00 AM – 5:00 PM
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-06-04Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2026-05-26Health inspectionComplaint-triggered1 citation
F-0551
D · No harm foundFrom a complaint
Give the resident's representative the ability to exercise the resident's rights.
Corrected 2026-06-16
11 earlier / fire-safety inspections (75 citations)
2026-03-18Health inspectionComplaint-triggered1 citation
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2025-12-02Health inspectionComplaint-triggered2 citations
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-12-26
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-26
2025-03-27Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-24
2025-02-08Health inspectionComplaint-triggered10 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-03-21
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-03-21
F-0604
D · No harm foundFrom a complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2025-03-21
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-03-21
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-03-21
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-03-21
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-21
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2025-03-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-21
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-21
2024-04-08Health inspectionComplaint-triggered1 citation
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-05-01
2023-12-01Health inspectionComplaint-triggered1 citation
F-0624
D · No harm foundFrom a complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected 2024-01-16
2023-07-07Health inspection6 citations
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2023-08-04
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2023-08-04
F-0646
D · No harm found
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2023-08-04
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-08-04
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-08-04
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2023-08-04
2021-11-23Health inspection11 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-01-07
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-01-07
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-01-07
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2022-01-07
F-0732
E · No harm found
Post nurse staffing information every day.
Corrected 2022-01-07
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2022-01-07
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-01-07
F-0813
E · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2022-01-07
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2022-01-07
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-01-07
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2022-01-07
2025-02-08Fire-safety inspection2 citations
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-03-21
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2025-03-21
2023-07-07Fire-safety inspection7 citations
K-0281
F · No harm found
Install proper backup exit lighting.
Corrected 2023-08-04
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-08-04
K-0531
F · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2023-08-04
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-08-04
K-0761
E · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2023-08-04
K-0771
F · No harm found
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Corrected 2023-08-04
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-08-04
2021-11-23Fire-safety inspection33 citations
E-0036
F · No harm found
Establish emergency prep training and testing.
Corrected 2022-01-07
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2022-01-07
K-0100
E · No harm found
Meet other general requirements.
Corrected 2022-01-07
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2022-01-07
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2022-01-07
K-0281
F · No harm found
Install proper backup exit lighting.
Corrected 2022-01-07
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2022-01-07
K-0311
E · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2022-01-07
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-01-07
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2022-01-07
K-0331
E · No harm found
Construct fire resistant interior walls.
Corrected 2022-01-07
K-0341
E · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2022-01-07
K-0343
E · No harm found
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Corrected 2022-01-07
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2022-01-07
K-0347
E · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2022-01-07
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-01-07
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2022-01-07
K-0362
E · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2022-01-07
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2022-01-07
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2022-01-07
K-0531
F · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2022-01-07
K-0541
E · No harm found
Install properly constructed and protected linen or trash chutes.
Corrected 2022-01-07
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2022-01-07
K-0741
E · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2022-01-07
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2022-01-07
K-0771
F · No harm found
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Corrected 2022-01-07
K-0781
E · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2022-01-07
K-0914
E · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2022-01-07
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-01-07
K-0919
E · No harm found
Meet requirements for the use of electrical equipment.
Corrected 2022-01-07
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2022-01-07
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2022-01-07
K-0926
D · No harm found
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Corrected 2022-01-07

Federal penalties

2026-03-18Fine$19,135
2025-12-02Fine$34,034
2025-02-08Fine$14,901
Total fines$68,070
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265167.

Visitor reviews

What people say on Google.
3.769 ratings on Google
★Matthew Russell · 2026-06-07 · via Google

“The worst possible place I could've ended up after discharging from the hospital. I came in already in pain and ten hours later they still hadn't done anything. The staff is completely inattentive and appear completely checked out. They don't seem to want to help as much as they just want their paycheck. It seems as if you ask them for anything it's a major inconvenience. I've never dealt with mor…”

★★★★★Julia Bowers · 2026-06-25 · via Google

“Highland and their staff helped my loved one in our family’s time of need. After a hospital stay, my loved one needed additional care and rehabilitation and Highland provided excellent care to get my loved one to be able to live in her own home again. Would recommend admitting loved ones here.”

★★★★★Mary Brown · 2026-04-06 · via Google

“You have some amazing staff members. Henry and Lenore are wonderful. There are more, I wish I could remember their names. They take wonderful care of my friend Mark and are very friendly and helpful to me too. When I get more names I will add them as well.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 77 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered