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Nursing homeFAID #8792

Highlands Living Center

500 HAHNEMANN TRAIL, PITTSFORD, NY, 14534
(585) 383-1700
www.highlandsatpittsford.org/the-living-center
122 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
122
CMS facility ID
335786
Care type
Nursing home
County
Monroe
Facility name
Highlands Living Center
Street address
500 HAHNEMANN TRAIL
City / state / ZIP
Pittsford, NY 14534
Phone
(585) 383-1700
Website
www.highlandsatpittsford.org/the-living-center

About this facility — Highlands Living Center

Highlands Living Center is a Medicare/Medicaid-certified skilled nursing facility in Pittsford, New York. It is licensed for 122 beds — below the median for skilled nursing facilities in New York (160 beds).

It is one of 5 senior care facilities in Pittsford and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Highlands Living Center 33 times across 7 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Busari, Samuel
Officer · Operational control · Additional disclosable party — since 2021
Garrett, Elizabeth
Officer — since 2011
Hall, William
Officer — since 2011
Latella, Robert
Officer — since 2011
Magee, Robbie
Officer — since 2011
Mccann, Robert
Officer — since 2012
Nicholas, Nirmala
Operational control · Additional disclosable party — since 2003
Riordan, Michael
Officer — since 2011
Strong Partners Healthsystem, Inc
Operational control · Trustee · Additional disclosable party — since 1995
Vanstrydonck, Gerald
Officer — since 2011
Yale, Elizabeth
Officer · Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since
1995-07-10
CMS overall rating
2 of 5 stars
Health deficiencies
10 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-02-19
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$570 per day (≈ $17,330/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
65% Medicaid · 3% Medicare · 32% private/other
Occupancy
90% (fiscal year 2023)
Vs. state median
17% above the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds
122
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-05-28Health inspectionComplaint-triggered2 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
2025-02-19Health inspection8 citations
F-0610
E · No harm found
Respond appropriately to all alleged violations.
Corrected 2025-04-15
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-04-15
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-04-15
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-04-15
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2025-04-15
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-15
F-0919
E · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-04-15
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-04-15
5 earlier / fire-safety inspections (23 citations)
2023-06-09Health inspection6 citations
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-07-26
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-07-26
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2023-07-26
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-08-24
F-0836
E · No harm found
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected 2023-07-26
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-07-26
2021-09-02Health inspection3 citations
F-0732
B · No harm found
Post nurse staffing information every day.
Corrected 2021-10-07
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-10-07
F-0885
E · No harm found
Report COVID19 data to residents and families.
Corrected 2021-10-07
2025-02-19Fire-safety inspection3 citations
E-0029
C · No harm found
Develop a communication plan.
Corrected 2025-03-31
K-0311
E · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2025-03-31
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2025-03-31
2023-06-09Fire-safety inspection6 citations
E-0037
C · No harm found
Establish staff and initial training requirements.
Corrected 2023-08-01
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2023-08-01
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-08-01
K-0531
D · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2023-08-01
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-08-01
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2023-08-01
2021-09-02Fire-safety inspection5 citations
K-0311
E · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2021-11-13
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2021-11-13
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2021-11-13
K-0754
E · No harm found
Provide properly sized and located linen or trash receptacles.
Corrected 2021-11-13
K-0916
D · No harm found
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2021-11-13
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335786.

Visitor reviews

What people say on Google.
2.33 ratings on Google
★christine desalvo · 2021-06-25 · via Google

“I was appalled at the treatment and disrespect my loved one received while there. They were returned to the hospital severely dehydrated and ended up needed another surgery in part due to the amount of falls and poor treatment that occurred while in this facilities care. I also heard verbal abuse while on the phone. An aide yelled at my loved and their cell phone was placed outside of their re…”

★★★★★Rick Skelton · 2018-05-13 · via Google

“Great people,spectacular food.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 33 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered