Home›Browse›Nebraska›Papillion›Hillcrest Shadow Lake

Nursing homeFAID #7708

Hillcrest Shadow Lake

1507 E GOLD COAST ROAD, PAPILLION, NE, 68046

(402) 339-6010

www.hillcresthealth.com/locations/hillcrest-shadow-lake

114 licensed beds

CMS rates Hillcrest Shadow Lake 2 out of 5 overall. Federal inspectors issued 46 citations across 13 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Photo via Google · Hillcrest Shadow Lake

Address

1507 E Gold Coast Road

Papillion, NE 68046

Get directions

Map facilities in this area

All facilities in Papillion

Public record summary

What we can show you for free.

Bed capacity

114

CMS facility ID

28E299

Care type

Nursing home

County

Sarpy

Facility name

Hillcrest Shadow Lake

Street address

1507 E GOLD COAST ROAD

City / state / ZIP

Papillion, NE 68046

Phone

(402) 339-6010

Website

www.hillcresthealth.com/locations/hillcrest-shadow-lake

About this facility — Hillcrest Shadow Lake

Hillcrest Shadow Lake is a Medicare/Medicaid-certified skilled nursing facility in Papillion, Nebraska. It is licensed for 114 beds — well above the median for skilled nursing facilities in Nebraska (64 beds).

It is one of 6 senior care facilities in Papillion and 180 skilled nursing facilities across Nebraska. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Hillcrest Shadow Lake 46 times across 13 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

2016-09-23

CMS overall rating

2 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-04-22

Nurse staffing

3.4 hours per resident per day

Services & coverage

Licensed beds

114

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-07Health inspectionComplaint-triggered1 citation

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-06-17

2026-01-20Health inspectionComplaint-triggered3 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-16

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-02-16

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-03-20

9 earlier / fire-safety inspections (42 citations)

2025-05-21Health inspectionComplaint-triggered1 citation

F-0757

D · No harm foundFrom a complaint

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-06-24

2025-04-22Health inspectionComplaint-triggered4 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-06-03

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-06-03

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-03

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-06-03

2024-11-20Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-01-02

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-02

2024-04-04Health inspectionComplaint-triggered12 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-05-01

F-0600

E · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-05-01

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-05-01

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-01

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-05-01

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-05-01

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-05-01

F-0726

E · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-05-01

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-05-01

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-05-01

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-05-01

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-05-01

2023-12-06Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-01-17

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-01-17

F-0919

F · No harm foundFrom a complaint

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2024-01-17

2023-02-14Health inspection8 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-03-29

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-03-29

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-03-29

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-03-29

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-03-29

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-03-29

F-0761

D · No harm found

Corrected 2023-03-29

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-29

2025-04-22Fire-safety inspection3 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-06-03

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-06-03

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2025-06-03

2024-04-04Fire-safety inspection5 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-05-01

K-0354

F · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2024-05-01

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-05-01

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-05-01

K-0922

E · No harm found

Meet requirements for the use and maintenance of medical gas equipment.

Corrected 2024-05-01

2023-02-14Fire-safety inspection4 citations

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2023-05-11

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-05-11

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-05-11

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-05-11

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 28E299.

Quality of care & staffing

How it compares in Nebraska.

Inspection citations, 3 years

More than 78% of nursing homes in the state

State median: 33

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 14% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

61%

Higher than 74% of nursing homes in the state

State median: 48%

Resident outcomes

On 17 federal quality measures, this facility does better than the Nebraska average on 9 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	6.4%	19.0%	13.5%	Better than state
Lose too much weight	5.0%	5.1%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.0%	1.3%	0.7%	Better than state
With a urinary tract infection	0.3%	2.7%	1.5%	Better than state
Have depressive symptoms	0.0%	4.4%	13.5%	Better than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	4.9%	4.5%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	63.9%	93.0%	93.7%	Worse than state
Ability to walk independently worsened	11.1%	16.8%	12.7%	Better than state
Received an antianxiety or hypnotic medication	18.2%	19.0%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	93.8%	95.6%	95.3%	Near state average
With pressure ulcers	2.6%	4.0%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	28.4%	25.0%	18.3%	Worse than state
Received an antipsychotic medication	17.6%	20.7%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.68	1.67	1.81	Near state average
Outpatient emergency department visits per 1000 long-stay resident days	1.31	1.85	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	52.4%	81.3%	82.3%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 4 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0880 4 inspections. Provide and implement an infection prevention and control program.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0686 2 inspections. Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-0695 2 inspections. Provide safe and appropriate respiratory care for a resident when needed.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Verify & compare

Where to check, and what's nearby.

Who to contact in Nebraska

Licensing: Nebraska Department of Health and Human Services, Division of Public Health, Licensure Unit
File a complaint: 402-471-0316 · Online
Long-Term Care Ombudsman: 800-942-7830. A free advocate for residents and families.
Adult Protective Services: 800-652-1999. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Chi Health Midlands, about 0.3 miles. CMS rating 4 of 5.
Chi Health Bergan Mercy, about 6.8 miles. CMS rating 4 of 5.
Omaha Va Medical Center (va Nebraska Western Iowa Healthcare System), about 7.9 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Brookestone of Papillion, Papillion, about 1.0 miles. CMS rating 4 of 5.
Hillcrest Country Estates-cottages, Papillion, about 1.7 miles. CMS rating 2 of 5.
Omaha Nursing and Rehabilitation Center, Omaha, about 5.5 miles. CMS rating 1 of 5.
Good Samaritan Society - Millard, Omaha, about 6.0 miles. CMS rating 1 of 5.
Hillcrest Health & Rehab, Bellevue, about 6.2 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

2.926 ratings on Google

★★★★★Natosha · 2026-07-06 · via Google
“Ashley went above and beyond with my mother in law. She resided at St. Joseph Tower in Omaha and recently was put on with Gentiva Hospice. I was under the impression she could live the rest of her life at the tower as long as she had the care hospice could provide but I soon found out that was not the case. The tower could no longer provide the safety my mother in law needed due to her dementia. I…”

★Keisha Spotwell · 2026-02-16 · via Google
“Do not bring your loved one here. They will slowly kill them and you won’t know if you don’t ask because thy don’t care. Her linen had been dirty for at least 3 days before I said something. I sat with my mother in hospice for almost an hour and the no one came to check on her. She needed more care than they could ever care to give her. Her call light was on the floor at the foot of her bed. They …”

★Katherine Kelly · 2025-03-10 · via Google
“In short, RUN. There aren't enough ways I could recommend against this facility. It is not clean, bathroom accidents on the floor are left (4 weeks) and carpet isn't cleaned. Staff is unprofessional and disrespectful. Facility is sad, unhappy and dark. This is NOT the place to bring your family. My aunt shared her concerns with the staff and they dismissed her. We held a meeting with the le…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered