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Nursing homeFAID #8889

Jacob's Creek Nursing and Rehabilitation Center

1721 BALD HILL LOOP, MADISON, NC, 27025
(336) 548-9658
www.jacobscreekcare.com
170 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
170
CMS facility ID
345050
Care type
Nursing home
County
Rockingham
Facility name
Jacob's Creek Nursing and Rehabilitation Center
Street address
1721 BALD HILL LOOP
City / state / ZIP
Madison, NC 27025
Phone
(336) 548-9658
Website
www.jacobscreekcare.com

About this facility — Jacob's Creek Nursing and Rehabilitation Center

Jacob's Creek Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Madison, North Carolina. It is licensed for 170 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 1 senior care facility in Madison and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Jacob's Creek Nursing and Rehabilitation Center 18 times across 7 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $16,801 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Principle Long Term Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Boice, Gale
Officer — since 2018
Goforth, James
Governing body · Additional disclosable party — since 2025
Johnson, Dianne
Officer — since 2011
Principle Long Term Care, Inc.
Operational control · Additional disclosable party — since 2011
Wilson, Kathleen
Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1968-05-08
CMS overall rating
5 of 5 stars
Health deficiencies
0 at the last standard inspection
Federal fines
$16,801 total
Last standard inspection
2025-12-18
Nurse staffing
3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$304 per day (≈ $9,240/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
83% Medicaid · 3% Medicare · 15% private/other
Occupancy
76% (fiscal year 2023)
Vs. state median
18% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
170
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2024-09-18Health inspectionComplaint-triggered4 citations
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-05
F-0687
D · No harm found
Provide appropriate foot care.
Corrected 2024-10-11
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-10-11
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-10-11
2023-04-27Health inspection4 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-05-25
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-05-25
F-0626
D · No harm found
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2023-05-25
F-0867
D · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-05-25
3 earlier / fire-safety inspections (10 citations)
2025-12-18Fire-safety inspection2 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2026-02-27
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2026-02-27
2024-09-18Fire-safety inspection4 citations
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-01-20
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2025-01-20
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-01-20
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-01-20
2023-04-27Fire-safety inspection4 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-07-05
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-07-05
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2023-07-05
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-07-05

Federal penalties

2024-09-18Fine$4,017
2024-09-18Fine$12,784
2024-09-18Medicare payment denial — 2 days
Total fines$16,801
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345050.

Visitor reviews

What people say on Google.
4.080 ratings on Google
★★★★★Kim Wallace · 2026-05-07 · via Google

“When we had to transition from the hospital to in facility rehab after our moms bout with pneumonia and sepsis, we were overwhelmed, scared and very hesitant. Once I contacted the Administrative staff at Jacobs Creek our fears were eased. Upon arrival with our mom the entire staff were friendly, compassionate, extremely skilled and gave our mom the best care we could have wished for. She was able …”

★Henry Hernandez · 2026-06-09 · via Google

“This place has called me non stop and will not respect my wishes when I ask them to delete my number. No one I know is admitted there and there is no need for frequent calls every single day. Sometimes I feel like I’m being messed with and they are attempting to scam me”

★★★★★Melissa R. · 2024-12-23 · via Google

“I am very impressed with the staff at Jacob's Creek! They are friendly, speak to you as you walk through the halls, and make you feel welcome. The facility is clean. The few meals I have tried were good. Residents are smiling! Family member and staff all tell me what a wonderful nursing team the facility has; I agree. This is a really good facility!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 18 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered