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Nursing homeFAID #7799

Keene Center, Genesis Healthcare

677 COURT STREET, KEENE, NH, 03431
(603) 357-3800
www.genesishcc.com/Keene
106 licensed beds

CMS rates Keene Center, Genesis Healthcare 3 out of 5 overall. Federal inspectors issued 14 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of KEENE CENTER, GENESIS HEALTHCARE
Photo via Google · Keene Center

Public record summary

What we can show you for free.
Bed capacity
106
CMS facility ID
305051
Care type
Nursing home
County
Cheshire
Facility name
Keene Center, Genesis Healthcare
Street address
677 COURT STREET
City / state / ZIP
Keene, NH 03431
Phone
(603) 357-3800
Website
www.genesishcc.com/Keene

About this facility — Keene Center, Genesis Healthcare

Keene Center, Genesis Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Keene, New Hampshire. It is licensed for 106 beds — close to the median for skilled nursing facilities in New Hampshire (94 beds).

It is one of 9 senior care facilities in Keene and 73 skilled nursing facilities across New Hampshire. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Genesis Healthcare, a group of 183 facilities on this site.

Federal inspectors have cited Keene Center, Genesis Healthcare 14 times across 6 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Genesis Healthcare
Ownership type
For profit - Corporation

Registered owners & officers

Genesis Nh Holdings Llc
Direct owner — 100% stake — since 2011
Berg, Michael
Officer — since 2012
Bridgeford, Laura
Officer — since 2024
Fc-gen Operations Investment Llc
Indirect owner — since 2015
Gen Operations I Llc
Indirect owner — since 2015
Gen Operations Ii Llc
Indirect owner — since 2015
Genesis Healthcare Inc
Indirect owner — since 2015
Genesis Healthcare Llc
Indirect owner — since 2015
Genesis Holdings Llc
Indirect owner — since 2015
Genesis Operations Llc
Indirect owner — since 2015
Ghc Holdings Llc
Indirect owner — since 2015
Johnson, Michael
Operational control · Additional disclosable party — since 2012
Mendelson, Avi
Officer — since 2024
Pitts, Leslie
Operational control · Additional disclosable party — since 2015
Sun Healthcare Group Inc
Indirect owner — since 2015
Whitman, Arnold
Indirect owner · Additional disclosable party — since 2011

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1995-06-01
CMS overall rating
3 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-05-14
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$416 per day (≈ $12,650/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
69% Medicaid · 11% Medicare · 21% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
8% below the NH median of $451/day — full state cost breakdown

Services & coverage

Licensed beds
106
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-14Health inspection5 citations
F-0628
B · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-06-18
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2026-06-18
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-06-18
F-0810
D · No harm foundFood safety
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected 2026-06-16
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-06-04
2025-04-08Health inspection2 citations
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-30
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2025-05-13
3 earlier / fire-safety inspections (7 citations)
2024-04-19Health inspection3 citations
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-05-08
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-05-03
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-05-09
2026-05-14Fire-safety inspection1 citation
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-06-19
2025-04-08Fire-safety inspection3 citations
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2025-05-30
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-05-30
K-0324
C · No harm found
Provide properly protected cooking facilities.
Corrected 2025-05-30
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 305051.

Quality of care & staffing

How it compares in New Hampshire.
Inspection citations, 3 years
14
More than 25% of nursing homes in the state
State median: 21
Federal fines, 3 years
$0
No federal fines on record
State median: $0
Nurse staffing, hours per resident per day
3.2
Higher than 19% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
39%
Higher than 32% of nursing homes in the state
State median: 43%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Hampshire average on 7 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased29.1%22.3%13.5%Worse than state
Lose too much weight1.8%5.2%5.1%Better than state
With a catheter inserted and left in their bladder0.0%0.9%0.7%Better than state
With a urinary tract infection0.0%2.2%1.5%Better than state
Have depressive symptoms40.2%15.8%13.5%Worse than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury4.7%4.5%3.2%Near state average
Assessed and appropriately given the pneumococcal vaccine97.3%97.7%93.7%Near state average
Ability to walk independently worsened23.8%15.8%12.7%Worse than state
Received an antianxiety or hypnotic medication15.6%19.1%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine100.0%97.8%95.3%Near state average
With pressure ulcers5.7%4.3%4.5%Worse than state
With new or worsened bowel or bladder incontinence23.8%25.4%18.3%Near state average
Received an antipsychotic medication15.2%17.9%15.4%Better than state
Hospitalizations per 1000 long-stay resident days2.351.721.81Worse than state
Outpatient emergency department visits per 1000 long-stay resident days2.141.881.69Worse than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine82.9%87.1%82.3%Near state average
Newly received an antipsychotic medication1.9%1.2%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine82.4%85.7%80.1%Near state average
Were rehospitalized after a nursing home admission18.9%21.8%23.4%Better than state
Had an outpatient emergency department visit13.0%13.0%11.8%Near state average
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

What its owners also hold

  • Genesis Healthcare Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Gen Operations Ii Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Gen Operations I Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
  • Genesis Healthcare Inc has an ownership stake on file at 161 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Hampshire

  • Licensing: New Hampshire Department of Health and Human Services, Health Facilities Administration
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Cheshire Medical Center, about 0.4 miles. CMS rating 4 of 5.
  • Brattleboro Memorial Hospital, about 16 miles. CMS rating 3 of 5.
  • Monadnock Community Hospital, about 19 miles. CMS rating 2 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.3118 ratings on Google
★★★★★Ron Doty · 2025-12-31 · via Google

“Today was our first experience at the Keene Center. But as first impressions go it was a knockout! Everyone was so helpful! Something we haven’t experienced in sometime coming from a Hospital environment. Our reception was warm and inviting. Such a relief for me to know my husband was going to be not only in a professional rehabilitation program but a caring and supportive one. I am going to slee…”

★★★★★Cindy Wiater Johnson · 2023-02-25 · via Google

“We enjoy doing the Karaoke at your facility. Mostly, having the residents participate with us. Always a great feeling when we leave. Hopefully made a difference in the residents day.”

★Tazz White · 2026-02-09 · via Google

“They are neglectful abusive and hang up on you constantly. This place needs to be torn down. They can't answer questions. They stand in the hallway laughing at people in pain. I had to call 911 to have my mother transferred out of there.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 14 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered