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Nursing homeFAID #14685

Las Colinas of Westover

9738 WESTOVER HILLS BLVD, SAN ANTONIO, TX, 78251

(210) 305-5730

www.caringhealthcare.net

140 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Las Colinas of Westover

Address

9738 Westover Hills Blvd

San Antonio, TX 78251

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Public record summary

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Bed capacity

140

CMS facility ID

676328

Care type

Nursing home

County

Bexar

Facility name

Las Colinas of Westover

Street address

9738 WESTOVER HILLS BLVD

City / state / ZIP

San Antonio, TX 78251

Phone

(210) 305-5730

Website

www.caringhealthcare.net

About this facility — Las Colinas of Westover

Las Colinas of Westover is a Medicare/Medicaid-certified skilled nursing facility in San Antonio, Texas. It is licensed for 140 beds — above the median for skilled nursing facilities in Texas (120 beds).

It is one of 341 senior care facilities in San Antonio and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Las Colinas of Westover 45 times across 13 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $38,630 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Caring Healthcare Group

Ownership type

For profit - Corporation

Registered owners & officers

Medina County Hospital District

Direct owner — 100% stake — since 2017

Bain, William

Officer — since 2011

Bell, Billie

Managing employee · Officer · Operational control — since 2023

Carter Krieger, Lori

Director — since 2020

Frosch, Kevin

Managing employee · Officer — since 2010

Hardt, Timothy

Officer — since 2011

Johnson, Tony

Officer — since 2012

Las Colinas Snf Llc

Operational control — since 2017

Windrow, Zachary

Officer — since 2012

Winkler, Judy

Officer — since 2004

Young, Carlton

Officer — since 2006

Regulatory standing

Licensed / certified since

2013-02-12

CMS overall rating

2 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$38,630 total

Last standard inspection

2025-12-03

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$225 per day (≈ $6,840/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

58% Medicaid · 6% Medicare · 36% private/other

Occupancy

74% (fiscal year 2023)

Vs. state median

19% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

140

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-12-05Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-12-06

2025-12-03Health inspection12 citations

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-12-04

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-12-04

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-12-04

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-12-04

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-12-04

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-12-04

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-12-04

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-12-04

F-0940

E · No harm found

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Corrected 2025-12-04

F-0941

E · No harm found

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Corrected 2025-12-04

F-0944

E · No harm found

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2025-12-04

F-0947

E · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2025-12-04

10 earlier / fire-safety inspections (32 citations)

2025-11-25Health inspectionComplaint-triggered2 citations

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-11-26

F-0921

E · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-12-22

2024-09-27Health inspection11 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-10-08

F-0577

E · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2024-10-08

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-10-08

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-10-08

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2024-10-08

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-10-08

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-10-08

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-10-08

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-08

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-08

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-10-08

2024-08-06Health inspectionComplaint-triggered2 citations

F-0755

J · Immediate jeopardyFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-08-22

F-0760

J · Immediate jeopardyFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-08-22

2024-04-30Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-23

2023-12-23Health inspectionComplaint-triggered2 citations

F-0580

J · Immediate jeopardyFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-12-24

F-0684

J · Immediate jeopardyFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-12-24

2023-12-11Health inspectionComplaint-triggeredInfection control3 citations

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-12-12

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-12-12

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-12-12

2023-07-31Health inspection5 citations

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-01

F-0839

D · No harm found

Employ staff that are licensed, certified, or registered in accordance with state laws.

Corrected 2023-08-01

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-08-01

F-0849

E · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2023-08-15

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-08

2025-12-03Fire-safety inspection3 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-12-04

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-12-04

K-0901

E · No harm found

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

Corrected 2025-12-04

2024-09-27Fire-safety inspection1 citation

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-10-08

2023-07-31Fire-safety inspection2 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2023-09-06

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-08-06

Federal penalties

2024-08-06Fine$25,233

2023-12-11Fine$13,397

Total fines$38,630

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676328.

Visitor reviews

What people say on Google.

2.794 ratings on Google

★★★★Colts Fan Mo · 2026-05-01 · via Google
“Update on 04/30/2026: She still loves it there. Stays busy where now when we call, she doesn't even answer. Calls later "I was busy doing ..." whatever game or activity they had going on at the time. They've even had visits with zoo animals being brought over! I'm late getting the photos on here, but they're added now. Original in 2025: My mother-in-law has been there for 6 months and she's h…”

★★★★★Andie Medina · 2026-07-27 · via Google
“Huge thanks to Bertha, the Admissions Director at Los Colinas Nursing Home in San Antonio. She made a stressful process so much easier — patient, knowledgeable, and genuinely caring every step of the way. She answered all our questions, followed up regularly, and truly made our family feel supported. So grateful to have worked with her. Highly recommend!”

★★★★★briseidy mcandrew · 2026-05-21 · via Google
“Staff has been great, from their front desk to Bertha and Yvonne their admission director and social worker. I can honestly say they will take care of your family as if it was their own. I am very grateful for all of their support.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 45 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered