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Nursing homeFAID #11802

Life Care Center of Crossville

80 JUSTICE ST, CROSSVILLE, TN, 38555
(931) 484-4782
lcca.com
122 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Life Care Center of Crossville

Public record summary

What we can show you for free.
Bed capacity
122
CMS facility ID
445167
Care type
Nursing home
County
Cumberland
Facility name
Life Care Center of Crossville
Street address
80 JUSTICE ST
City / state / ZIP
Crossville, TN 38555
Phone
(931) 484-4782
Website
lcca.com

About this facility — Life Care Center of Crossville

Life Care Center of Crossville is a Medicare/Medicaid-certified skilled nursing facility in Crossville, Tennessee. It is licensed for 122 beds — close to the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 8 senior care facilities in Crossville and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Life Care Center of Crossville 19 times across 8 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $8,824 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Life Care Centers of America
Ownership type
For profit - Limited Liability company

Registered owners & officers

Bilbrey, Emily
Governing body · Operational control — since 2024
Cross, Cindy
Officer — since 2008
Crossville Medical Investors, Llc
Operational control · Additional disclosable party — since 2009
Developers Investment Company Ii, Inc
Direct owner · Operational control — since 2008
Fletcher, Todd
Operational control — since 2024
Henry, Terry
Officer — since 2008
Howe, Cathy
Governing body · Operational control · Additional disclosable party — since 2019
Lay, Lisa
Director · Officer — since 2017
Life Care Centers of America, Inc.
Operational control · Additional disclosable party — since 2008
Preston, Aubrey
Operational control — since 2024
Preston, Forrest
Direct owner · Indirect owner · Additional disclosable party — since 2008
Solomon, Jennifer
Governing body · Operational control — since 2019
Swanker, Richard
Director · Officer — since 2011
Thurmond, Joan
Officer — since 2008
Willett, Dwight
Operational control · Additional disclosable party — since 2010
Ziegler, James
Operational control — since 2024

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1984-08-08
CMS overall rating
4 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
$8,824 total
Last standard inspection
2026-03-18
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$382 per day (≈ $11,610/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
63% Medicaid · 11% Medicare · 26% private/other
Occupancy
64% (fiscal year 2023)
Vs. state median
4% above the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds
122
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-18Health inspection3 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2026-04-10
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-04-10
F-0810
D · No harm foundFood safety
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected 2026-04-10
2024-12-04Health inspection8 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-01-13
F-0644
E · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-01-13
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-01-13
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-01-13
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2025-01-13
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-01-13
F-0849
F · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2025-01-13
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-01-13
5 earlier / fire-safety inspections (8 citations)
2024-08-28Health inspectionComplaint-triggered3 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-20
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-09-20
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-09-20
2023-12-21Health inspectionComplaint-triggered1 citation
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-01-19
2021-11-17Health inspection2 citations
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-01-01
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-01-01
2026-03-18Fire-safety inspection1 citation
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-04-10
2021-11-17Fire-safety inspection1 citation
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2021-11-16

Federal penalties

2024-08-28Fine$8,824
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445167.

Visitor reviews

What people say on Google.
4.7148 ratings on Google
★★★★★Faydra · 2026-07-17 · via Google

“It's always nice and clean. The food looks amazing. If we can't keep them at home, this is a good place for them.”

★★★★★Sarah Perger · 2026-04-28 · via Google

“My dad stayed here for his inpatient rehab and they were great. We really enjoyed the staff and the residents. There were activities for him to enjoy and everyone was so kind. I want to give a huge Thanks to Tiffany and Shauna who cared for him most of the time I was there. Brady was his PT guy and he was so great! I would recommend this facility”

★★★★Karen H Diehl · 2026-08-03 · via Google

“Today is the first day I visited with my husband and it was the first time in three weeks I didn’t smell the sewer problem. The other thing is the smell at the front door is so intense it doesn’t smell good. Can you tone it down. Other than that he is getting good care.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered