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Nursing homeFAID #9189

Life Care Center of Hendersonville

400 THOMPSON STREET, HENDERSONVILLE, NC, 28792

(828) 697-4348

lcca.com

80 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

400 Thompson Street

Hendersonville, NC 28792

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

345463

Care type

Nursing home

County

Henderson

Facility name

Life Care Center of Hendersonville

Street address

400 THOMPSON STREET

City / state / ZIP

Hendersonville, NC 28792

Phone

(828) 697-4348

Website

lcca.com

About this facility — Life Care Center of Hendersonville

Life Care Center of Hendersonville is a Medicare/Medicaid-certified skilled nursing facility in Hendersonville, North Carolina. It is licensed for 80 beds — below the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 52 senior care facilities in Hendersonville and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Life Care Center of Hendersonville 49 times across 9 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $40,986 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Life Care Centers of America

Ownership type

For profit - Limited Liability company

Registered owners & officers

Burnett, Olivia

Governing body · Operational control · Additional disclosable party — since 2023

Cross, Cindy

Officer — since 1995

Developers Investment Company Inc

Direct owner · Operational control — since 1986

Fletcher, Todd

Operational control — since 2006

Hendersonville Medical Investors, Llc

Operational control · Additional disclosable party — since 1995

Henry, Terry

Officer — since 1999

Hunt, Windy

Governing body · Operational control — since 2025

Lay, Lisa

Officer — since 2018

Life Care Centers of America, Inc.

Operational control · Additional disclosable party — since 1995

Preston, Aubrey

Operational control — since 2024

Preston, Forrest

Indirect owner · Additional disclosable party — since 1986

Rohrer, Mark

Operational control · Additional disclosable party — since 2023

Solomon, Jennifer

Governing body · Operational control — since 2019

Swanker, Richard

Officer — since 2011

Thurmond, Joan

Officer — since 2000

Ziegler, James

Operational control — since 2024

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-07-19

CMS overall rating

3 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$40,986 total

Last standard inspection

2025-08-27

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$513 per day (≈ $15,600/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

36% Medicaid · 13% Medicare · 52% private/other

Occupancy

75% (fiscal year 2024)

Vs. state median

38% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2025-08-27Health inspection5 citations

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2025-09-18

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-09-18

F-0808

D · No harm foundFood safety

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2025-09-18

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-18

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-18

2024-11-22Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-04

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-12-04

6 earlier / fire-safety inspections (42 citations)

2024-08-22Health inspectionComplaint-triggered4 citations

F-0636

D · No harm foundFrom a complaint

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-11-22

F-0638

D · No harm foundFrom a complaint

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2024-11-22

F-0640

B · No harm foundFrom a complaint

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2024-11-22

F-0761

E · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-11-22

2024-07-19Health inspectionComplaint-triggered10 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-08-22

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-08-22

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-08-22

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-22

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-08-22

F-0761

E · No harm found

Corrected 2024-11-22

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-08-22

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2024-08-22

F-0809

D · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2024-08-22

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-08-22

2023-02-10Health inspection11 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-03-26

F-0584

B · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-03-26

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-03-26

F-0661

B · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2023-03-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-03-26

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2023-03-26

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-03-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-26

F-0814

F · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2023-03-26

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-26

F-0886

F · No harm found

Perform COVID19 testing on residents and staff.

Corrected 2023-03-26

2024-07-19Fire-safety inspection2 citations

K-0321

C · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-08-27

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-08-27

2023-02-10Fire-safety inspection14 citations

K-0100

D · No harm found

Meet other general requirements.

Corrected 2023-04-21

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2023-04-21

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-04-21

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-04-21

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-04-21

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-04-21

K-0347

F · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-04-21

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-04-21

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-04-21

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-04-21

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-04-21

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2023-04-21

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-21

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-04-21

2021-05-21Fire-safety inspection1 citation

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2021-07-23

Federal penalties

2024-07-19Fine$10,527

2024-07-19Fine$30,459

2024-07-19Medicare payment denial — 110 days

Total fines$40,986

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345463.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered