Home›Browse›Missouri›Macon›Loch Haven

Nursing homeFAID #7010

Loch Haven

701 SUNSET HILLS DR, MACON, MO, 63552

(660) 385-3113

www.lochhaven.com

100 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

701 Sunset Hills Dr

Macon, MO 63552

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Public record summary

What we can show you for free.

Bed capacity

100

State license

053657

CMS facility ID

265200

Care type

Nursing home

Facility name

Loch Haven

Street address

701 SUNSET HILLS DR

City / state / ZIP

Macon, MO 63552

Phone

(660) 385-3113

Website

www.lochhaven.com

State license #

053657

About this facility — Loch Haven

Loch Haven is a Medicare/Medicaid-certified skilled nursing facility in Macon, Missouri. It is licensed for 100 beds — close to the median for skilled nursing facilities in Missouri (97 beds).

It is one of 3 senior care facilities in Macon and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Loch Haven 47 times across 9 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $77,841 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Macon County Nursing Home District

Ownership type

Government - County

Administrator

Kelsey Hinshaw

Registered owners & officers

Freeman, Byron

Managing employee · Director — since 2011

Hinshaw, Kelsey

Managing employee · Director — since 2012

Regulatory standing

Licensed / certified since

1983-08-01

License expires

2028-06-30

CMS overall rating

2 of 5 stars

Health deficiencies

17 at the last standard inspection

Federal fines

$77,841 total

Last standard inspection

2025-08-11

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$262 per day (≈ $7,960/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

40% Medicaid · 6% Medicare · 54% private/other

Occupancy

46% (fiscal year 2024)

Vs. state median

2% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

100

Licensed as

RCF*

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 12:00 AM – 11:30 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2025-08-21Health inspectionComplaint-triggered1 citation

F-0744

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2025-09-23

2025-08-11Health inspection16 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-09-23

F-0561

E · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-09-23

F-0628

C · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-09-23

F-0640

E · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-09-23

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-09-23

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-09-23

F-0727

E · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2025-09-23

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2025-09-23

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-09-23

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-09-23

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2025-09-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-23

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-09-23

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2025-09-23

F-0947

E · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2025-09-23

7 earlier / fire-safety inspections (30 citations)

2025-03-07Health inspectionComplaint-triggered1 citation

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-14

2024-03-12Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-01

2023-11-02Health inspection6 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-12-15

F-0638

E · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2023-12-15

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-12-15

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-12-15

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-12-15

2020-01-16Health inspection7 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2020-02-28

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2020-02-28

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-02-28

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2020-02-28

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2020-02-28

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2020-02-28

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2020-02-28

2025-08-11Fire-safety inspection10 citations

E-0035

F · No harm found

Provide family notifications of emergency plan.

Corrected 2025-09-23

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-09-23

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-09-23

K-0347

E · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2025-09-23

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-09-23

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-09-23

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-09-23

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-09-23

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-09-23

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2025-09-23

2023-11-02Fire-safety inspection1 citation

K-0100

E · No harm found

Meet other general requirements.

Corrected 2023-12-15

2020-01-16Fire-safety inspection4 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2020-02-28

K-0281

F · No harm found

Install proper backup exit lighting.

Corrected 2020-02-28

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2020-02-28

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2020-02-28

Federal penalties

2025-03-07Fine$69,820

2024-03-12Fine$8,021

Total fines$77,841

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265200.

Visitor reviews

What people say on Google.

4.26 ratings on Google

★★★★★Jacqueline Stevens · 2018-01-11 · via Google
“Nice home”

★Bobbi Sally · 2026-08-17 · via Google
“This used to be a decent facility until Carlie Turpin arrived on staff- she is rude and hateful to residents and their families- she has harassed and threatened me on multiple occasions and should be fired! She has zero business working with the public with her violent tendencies”

★★★★★Barbara Nerini · 2018-07-24 · via Google
“Mrs. Lois Nerini lives here!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Federal NPI Registry (NPPES)

NPI 1528283892

Monthly federal file

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered