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Nursing homeFAID #4389

Luther Manor At Hillcrest

3131 HILLCREST ROAD, DUBUQUE, IA, 52001

(563) 588-1413

luthermanor.com

103 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

3131 Hillcrest Road

Dubuque, IA 52001

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Public record summary

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Bed capacity

103

CMS facility ID

165513

Care type

Nursing home

County

Dubuque

Facility name

Luther Manor At Hillcrest

Street address

3131 HILLCREST ROAD

City / state / ZIP

Dubuque, IA 52001

Phone

(563) 588-1413

Website

luthermanor.com

About this facility — Luther Manor At Hillcrest

Luther Manor At Hillcrest is a Medicare/Medicaid-certified skilled nursing facility in Dubuque, Iowa. It is licensed for 103 beds — well above the median for skilled nursing facilities in Iowa (57 beds).

It is one of 21 senior care facilities in Dubuque and 389 skilled nursing facilities across Iowa. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Luther Manor At Hillcrest 43 times across 13 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $42,406 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Shlomo Hoffman

Ownership type

For profit - Corporation

Registered owners & officers

3131 Hillcrest Propco Llc

Additional disclosable party — since 2024

Hoffman, Jessica

Owner of a disclosable party — since 2025

Hoffman, Shlomo

Direct owner — since 2024

Johnson, Cassandra

Operational control · Additional disclosable party — since 2025

Kirkendall, Matthew

Operational control · Additional disclosable party — since 2024

Ltc Consulting Services Llc

Additional disclosable party — since 2024

Midwest Snf Holdings Llc

Additional disclosable party — since 2024

Pavel, Asher

Direct owner · Governing body · Operational control · Additional disclosable party — since 2024

Sheinbein, Joshua

Direct owner · Governing body · Operational control · Additional disclosable party — since 2024

Stellar Healthcare Mgmt Llc

Operational control · Additional disclosable party — since 2024

Svarc, Jonah

Direct owner · Governing body · Operational control · Additional disclosable party — since 2024

Yy Sea Family Irrevocable Trust

Additional disclosable party — since 2024

Regulatory standing

Licensed / certified since

2004-03-01

CMS overall rating

1 of 5 stars

Health deficiencies

15 at the last standard inspection

Federal fines

$42,406 total

Last standard inspection

2026-02-12

Nurse staffing

4.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$266 per day (≈ $8,090/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

4% Medicaid · 4% Medicare · 92% private/other

Occupancy

69% (fiscal year 2023)

Vs. state median

22% below the IA median of $342/day — full state cost breakdown

Services & coverage

Licensed beds

103

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-12Health inspectionComplaint-triggered12 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-03-06

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2026-03-06

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-03-06

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-03-06

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-06

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-03-06

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2026-03-06

F-0809

D · No harm foundFood safetyFrom a complaint

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2026-03-06

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-06

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-03-06

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-03-06

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2026-03-06

2025-10-23Health inspectionComplaint-triggered1 citation

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2025-10-24

9 earlier / fire-safety inspections (30 citations)

2025-09-18Health inspectionComplaint-triggered2 citations

F-0697

G · Actual harmFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-10-02

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-09-01

2024-12-30Health inspectionComplaint-triggered2 citations

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-01-23

F-0865

D · No harm foundFrom a complaint

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2025-01-23

2024-10-17Health inspection1 citation

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-31

2024-08-14Health inspectionComplaint-triggered1 citation

F-0804

E · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-08-29

2023-11-02Health inspectionComplaint-triggered2 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-11-13

F-0677

E · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-11-13

2023-09-25Health inspectionComplaint-triggered3 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-10-10

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2023-10-10

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-10-10

2026-02-12Fire-safety inspection3 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-02-06

K-0753

F · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2026-02-06

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2026-02-13

2024-10-17Fire-safety inspection5 citations

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2024-11-05

K-0346

F · No harm found

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Corrected 2024-10-23

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-10-23

K-0354

F · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2024-10-23

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-10-23

2023-09-25Fire-safety inspection11 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2023-10-03

E-0006

F · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2023-10-03

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2023-10-11

E-0026

F · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2023-10-03

K-0133

F · No harm found

Install a two-hour-resistant firewall separation.

Corrected 2023-09-29

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-09-29

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-09-28

K-0346

F · No harm found

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Corrected 2023-09-29

K-0354

F · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2023-09-29

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2023-10-03

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-10-09

Federal penalties

2026-02-12Fine$34,125

2025-07-25Fine$8,281

2025-07-25Medicare payment denial — 34 days

Total fines$42,406

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 165513.

Visitor reviews

What people say on Google.

4.011 ratings on Google

★★★★★Joyce Johnson · 2026-06-30 · via Google
“This review is for Luther Manor Apartments. Staff is friendly. Cleaning lady is top-notch. My mom has many friends here. They offer a variety of group activities, including a potluck once a month, weekly grocery trips, a lunch out once a month, daily games including euchre, dominoes, phase 10, bananagrams, etc.”

★★★★★david houghton · 2025-11-29 · via Google
“This is the fourth nursing home my mom has been to, she seems so much happier and seems to enjoy it and the workers, nurses and CNA’s seem very nice and actually care about her wellbeing.”

★★★★★Christine Fitzgerald · 2024-11-07 · via Google
“I recently moved into the independent apartments and it's wonderful. The community and activities are great. The staff couldn't be any better. I would highly recommend luther manor if your looking for a great independent apartment with a great community of people.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

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Owners' other facilities

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Inspection citations — last 5 years

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Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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