Nursing homeFAID #13685
Maclay Healthcare Center
CMS rates Maclay Healthcare Center 2 out of 5 overall. Federal inspectors issued 187 citations across 36 inspections in the last three years, with $349,023 in fines. Listing last updated 2026-11-06.
★★★★★2/5CMS Five-Star overall1/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare
Photo via Google · Maclay Healthcare Center
Public record summary
What we can show you for free.
Bed capacity
141
CMS facility ID
555583
Care type
Nursing home
County
Los Angeles
Facility name
Maclay Healthcare Center
Street address
12831 MACLAY STREET
City / state / ZIP
Sylmar, CA 91342
Phone
(818) 361-4455
Website
About this facility — Maclay Healthcare Center
Maclay Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Sylmar, California. It is licensed for 141 beds — above the median for skilled nursing facilities in California (98 beds).
It is one of 30 senior care facilities in Sylmar and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
It is listed as part of Serrano Group, a group of 11 facilities on this site.
Federal inspectors have cited Maclay Healthcare Center 187 times across 36 inspections in the last three years, including 17 food-safety citations, and CMS has imposed $349,023 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Serrano Group
Ownership type
For profit - Limited Liability company
Registered owners & officers
Jacobs, Dov
Direct owner · Officer — 20% stake — since 2015
Fensterman, Howard
Indirect owner — 17% stake — since 2015
Lory Lynn Llc
Direct owner — 17% stake — since 2015
Maclay Partners Llc
Direct owner — 17% stake — since 2015
Taub, Judah
Indirect owner — 17% stake — since 2015
Donohoe, Mark
Operational control — since 2015
Landa, Benjamin
Officer — since 2015
Regulatory standing
Licensed / certified since
1993-12-01
CMS overall rating
2 of 5 stars
Health deficiencies
50 at the last standard inspection
Federal fines
$349,023 total
Last standard inspection
2026-01-16
Nurse staffing
4.0 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$355 per day (≈ $10,790/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
83% Medicaid · 4% Medicare · 13% private/other
Occupancy
88% (fiscal year 2023)
Vs. state median
31% below the CA median of $514/day — full state cost breakdown
Services & coverage
Licensed beds
141
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily 7:00 AM – 11:00 PM
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 17 food-safety citations on its three-year record — flagged below among the inspections.
2026-07-21Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-08-12
2026-06-09Health inspectionComplaint-triggered3 citations
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-06-29
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-06-29
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-06-29
33 earlier / fire-safety inspections (183 citations)
2026-04-29Health inspectionComplaint-triggered4 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-07-02
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-07-02
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-05-26
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-06-03
2026-04-14Health inspectionComplaint-triggered5 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-04-24
F-0656
E · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-04-24
F-0686
E · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-04-24
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-04-24
F-0757
D · No harm foundFrom a complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2026-04-24
2026-03-03Health inspectionComplaint-triggered3 citations
F-0610
E · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2026-03-27
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-03-27
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-03-27
2026-01-16Health inspection34 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-02-12
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2026-02-12
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2026-02-12
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-02-12
F-0583
E · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2026-02-12
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-02-12
F-0604
E · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2026-02-12
F-0605
E · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2026-02-12
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2026-02-12
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-02-12
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-02-12
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-02-12
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-02-12
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-02-12
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2026-02-12
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-02-12
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2026-02-12
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-02-12
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2026-02-12
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2026-02-12
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2026-02-12
F-0800
E · No harm foundFood safety
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2026-03-25
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-02-12
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2026-02-12
F-0805
K · Immediate jeopardyFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2026-02-12
F-0808
E · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2026-02-12
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2026-02-12
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-12
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-02-12
F-0849
E · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2026-02-12
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-02-12
F-0881
E · No harm found
Implement a program that monitors antibiotic use.
Corrected 2026-02-12
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-02-12
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2026-03-25
2025-09-15Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-10-15
2025-08-28Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-09-19
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-09-19
2025-07-09Health inspectionComplaint-triggered1 citation
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-08-12
2025-06-03Health inspectionComplaint-triggered4 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-06-27
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-06-27
F-0825
D · No harm foundFrom a complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected 2025-06-27
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-06-27
2025-04-28Health inspectionComplaint-triggered1 citation
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-05-09
2025-03-22Health inspectionComplaint-triggered7 citations
F-0583
E · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2025-04-18
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-04-18
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-04-18
F-0644
D · No harm foundFrom a complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-04-18
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-04-18
F-0712
E · No harm foundFrom a complaint
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2025-04-18
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-04-18
2025-01-28Health inspectionComplaint-triggered2 citations
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-02-12
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-02-12
2025-01-16Health inspectionComplaint-triggered1 citation
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-02-04
2024-12-24Health inspectionComplaint-triggered5 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-01-09
F-0636
D · No harm foundFrom a complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2025-01-09
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-01-09
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-01-09
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-01-09
2024-12-18Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-12-30
2024-10-31Health inspectionComplaint-triggered2 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-11-11
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-11-11
2024-10-24Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-11-08
F-0600
G · Actual harmFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-11-08
2024-10-11Health inspection30 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-11-18
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-11-18
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-11-18
F-0604
E · No harm found
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected 2024-11-18
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-11-18
F-0655
E · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2024-11-18
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-11-18
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-11-18
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-11-18
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-11-18
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-11-18
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-11-18
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-11-18
F-0700
E · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2024-11-18
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-11-18
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-11-18
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2024-11-18
F-0802
E · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2024-12-06
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-11-18
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-11-18
F-0805
E · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-11-18
F-0806
J · Immediate jeopardyFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-11-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-11-18
F-0813
E · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2024-11-18
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2024-11-18
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-11-18
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-11-18
F-0887
E · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2024-11-18
F-0908
D · No harm found
Keep all essential equipment working safely.
Corrected 2024-11-18
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-11-18
2024-09-10Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-26
F-0626
D · No harm foundFrom a complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected 2024-09-26
2024-08-21Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-09-16
2024-08-05Health inspectionComplaint-triggered4 citations
F-0576
D · No harm foundFrom a complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2024-09-23
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-29
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-08-29
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-09-23
2024-07-18Health inspectionComplaint-triggered1 citation
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-20
2024-06-07Health inspectionComplaint-triggered10 citations
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-07-15
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-07-15
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-07-15
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-07-15
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-07-15
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-15
F-0712
E · No harm foundFrom a complaint
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2024-07-15
F-0726
E · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-07-15
F-0838
C · No harm foundFrom a complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2024-07-15
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-07-15
2024-04-10Health inspectionComplaint-triggered2 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-27
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-27
2024-02-23Health inspectionComplaint-triggered1 citation
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-06
2024-01-25Health inspectionComplaint-triggered6 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-02-16
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-02-16
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-02-16
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-02-16
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-02-16
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-02-16
2023-12-04Health inspectionComplaint-triggered1 citation
F-0684
G · Actual harmFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-12-24
2023-11-14Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-12-14
2023-10-25Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-11-15
2023-10-06Health inspectionComplaint-triggered29 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-10-30
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-10-30
F-0558
E · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-10-30
F-0576
E · No harm found
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2023-10-30
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-10-30
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-10-30
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-10-30
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-10-30
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2023-10-30
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2023-10-30
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-10-30
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-10-30
F-0658
E · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-10-30
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2023-10-30
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-10-30
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-10-30
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-10-30
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-10-30
F-0690
E · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-10-30
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-10-30
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-10-30
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2023-10-30
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-10-30
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-10-30
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-10-30
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-10-30
F-0849
E · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2023-10-30
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-10-30
F-0925
E · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2023-10-30
2026-08-13Fire-safety inspectionComplaint-triggered1 citation
K-0211
D · No harm foundFrom a complaint
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2026-09-04
2026-01-16Fire-safety inspection9 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2026-01-19
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-01-19
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-01-19
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2026-01-19
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-01-19
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2026-01-19
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-01-19
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2026-01-19
K-0926
D · No harm found
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Corrected 2026-01-19
2024-10-11Fire-safety inspection6 citations
E-0031
C · No harm found
Provide emergency officials' contact information.
Corrected 2024-10-25
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-10-25
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-10-25
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-10-25
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-10-25
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2024-10-25
2023-10-06Fire-safety inspection3 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-10-31
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2023-10-31
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-10-31
Federal penalties
2026-07-21Fine$22,895
2026-04-29Fine$12,747
2026-01-16Fine$44,450
2025-03-22Fine$52,142
2024-10-11Fine$17,660
2024-10-11Fine$112,506
2024-06-07Fine$86,623
2026-01-16Medicare payment denial — 38 days
2025-03-22Medicare payment denial — 20 days
2024-10-11Medicare payment denial — 14 days
2024-06-07Medicare payment denial — 6 days
Total fines$349,023
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555583.
Quality of care & staffing
How it compares in California.
Inspection citations, 3 years
187
More than 99% of nursing homes in the state
State median: 65
Federal fines, 3 years
$349,023
More than 100% of nursing homes in the state
State median: $0
Nurse staffing, hours per resident per day
4.0
Higher than 24% of nursing homes in the state
State median: 4.3
Nursing staff turnover, annual
36%
Higher than 51% of nursing homes in the state
State median: 36%
Resident outcomes
On 21 federal quality measures, this facility does better than the California average on 10 and worse on 7. Differences within 10% of the average are shown as near average.
| Long-stay residents | This facility | State | US | Compared with state |
|---|---|---|---|---|
| Need for help with daily activities has increased | 6.2% | 10.2% | 13.5% | Better than state |
| Lose too much weight | 3.5% | 4.1% | 5.1% | Better than state |
| With a catheter inserted and left in their bladder | 0.1% | 0.7% | 0.7% | Better than state |
| With a urinary tract infection | 2.4% | 1.2% | 1.5% | Worse than state |
| Have depressive symptoms | 10.5% | 7.6% | 13.5% | Worse than state |
| Were physically restrained | 0.0% | 0.3% | 0.1% | Better than state |
| Experiencing one or more falls with major injury | 0.9% | 1.6% | 3.2% | Better than state |
| Assessed and appropriately given the pneumococcal vaccine | 99.3% | 98.7% | 93.7% | Near state average |
| Ability to walk independently worsened | 6.8% | 8.9% | 12.7% | Better than state |
| Received an antianxiety or hypnotic medication | 17.9% | 13.7% | 19.5% | Worse than state |
| Assessed and appropriately given the seasonal influenza vaccine | 98.3% | 97.9% | 95.3% | Near state average |
| With pressure ulcers | 6.0% | 4.3% | 4.5% | Worse than state |
| With new or worsened bowel or bladder incontinence | 17.1% | 9.8% | 18.3% | Worse than state |
| Received an antipsychotic medication | 10.0% | 12.3% | 15.4% | Better than state |
| Hospitalizations per 1000 long-stay resident days | 4.90 | 2.21 | 1.81 | Worse than state |
| Outpatient emergency department visits per 1000 long-stay resident days | 2.14 | 1.50 | 1.69 | Worse than state |
| Short-stay residents | This facility | State | US | Compared with state |
|---|---|---|---|---|
| Assessed and appropriately given the pneumococcal vaccine | 94.0% | 94.6% | 82.3% | Near state average |
| Newly received an antipsychotic medication | 0.0% | 1.3% | 1.5% | Better than state |
| Were assessed and appropriately given the seasonal influenza vaccine | 94.6% | 93.1% | 80.1% | Near state average |
| Were rehospitalized after a nursing home admission | 20.1% | 22.6% | 23.4% | Better than state |
| Had an outpatient emergency department visit | 2.3% | 11.1% | 11.8% | Better than state |
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.
Cited more than once
The same rule cited at separate inspections can point to a problem that wasn't fully fixed.
- F-0656 10 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F-0842 10 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F-0600 10 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F-0689 7 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F-0880 7 inspections. Provide and implement an infection prevention and control program.
- F-0755 7 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Verify & compare
Where to check, and what's nearby.
Who to contact in California
- Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
- File a complaint: 844-538-8766 · Online
- Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
- Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
- Eldercare Locator: 800-677-1116, a federal service for local aging help.
Nearest emergency hospitals
- Lac/olive View-ucla Medical Center, about 2.4 miles. CMS rating 2 of 5.
- Providence Holy Cross Medical Center, about 2.7 miles. CMS rating 4 of 5.
- Pacifica Hospital of the Valley, about 4.3 miles.
Source: CMS Hospital General Information. Straight-line distance.
Nearby facilities with inspection records
- Betd San Fernando Care, San Fernando, about 1.1 miles. 5 state visits on record.
- The Grove Post-acute Care Center, Sylmar, about 1.1 miles. CMS rating 2 of 5.
- Mountain View Conv Hosp, Sylmar, about 1.2 miles. CMS rating 2 of 5.
- Abbey Road Villa, Sylmar, about 1.2 miles. 45 state visits on record.
- Sylmar Board & Care, Sylmar, about 1.3 miles. 5 state visits on record.
Visitor reviews
What people say on Google.
3.9★★★★★69 ratings on Google
★★★★★Yosef Baer · 2026-05-06 · via Google“I want to sincerely thank Maclay Healthcare Center for the incredible care and compassion they showed my family member during their stay. The staff was attentive, professional, and truly treated our loved one with kindness and respect every step of the way. It gave our family peace of mind knowing they were in good hands. The nurses, therapists, and entire team went above and beyond to make sure a…”
★★★★★Deborah Sanford · 2026-04-27 · via Google“I've been here for a week and each and every person here is exceptional. I've experienced 3 other nursing homes but none were as wonderful as this place. Thanks to the entire staff for welcoming me, treating me with dignity and respect. I appreciate the help you are giving me to build up my strength and get back to life. You are all appreciated.”
★Maria Hindmon · 2026-01-18 · via Google“This place Sucks! They pretend their giving your love ones the therapy they need but they're NOT. Kaiser confirmed that if Maclay gave my brother therapy he would at least know how to use his strength on his left side after his stroke. My brother didn't know shit because he didn't learn it from them. And my brother couldn't talk after the stroke, that's probably why they didn't take care of …”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
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Owners' other facilities
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Inspection citations — last 5 years
LockedThe 187 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
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Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered